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Service bulletins for the 2021 Ford Mustang Mach-E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

329 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Backup camera are shown. Show all

Bulletins, newest first
TSB 26-21992026-05-05. Service bulletin. BACK OVER PREVENTION: WARNINGS; ELECTRICAL SYSTEM; UNKNOWN OR OTHER; FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; FORWARD COLLISION AVOIDANCE: WARNINGS. This article supersedes TSB 26-2021. Reason for update: to clarify prior approval requirements in the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
TSB 24-20272024-03-07. Service bulletin. BACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM. This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).
TSB 24-20122024-02-06. Service bulletin. BACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM. Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti-lock brake system module (ABS). This may be due to the software in the SYNC module (APIM). The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
SSM 521342023-12-19. Service bulletin. BACK OVER PREVENTION. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
PU0722-DC-CHG32023-09-07. Service bulletin. BACK OVER PREVENTION:SOFTWARE. "Priority Update 23- PU0722-DC-CHG3 for 2021- 2022 MACH E vehicles is now available. Quality Improvements include: -Robustness actions to improve DC fast charging performance/success rate"
SU5 P2 MACH E2023-09-07. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 5 P2 for 2021- 2022 MACH E vehicles is now available. Quality improvements include: - Improved motion sensor on/off selection pop- up when exiting. - Selectable Drive Modes communication robustness action to prevent unintended return to default drive mode. - Improved charge status indication feedback while plugged in. - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.
SSM 517782023-07-20. Service bulletin. EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION:SOFTWARE. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 517762023-07-12. Service bulletin. EQUIPMENT; BACK OVER PREVENTION: CAMERA SYSTEM. Some 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera module (CMR). These DTCs should be disregarded unless it is a DTC with a status byte 8F. Other status bytes should be disregarded as they may be caused by a camera obstruction such as driver position, aftermarket devices or dust on the camera. To clear the DTCs, remove anything obstructing the view of the camera and light emitting diodes (LEDs), place the steering wheel in the center position and close the driver door. Connect Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Perform the CMR self-test and reevaluate if DTCs persist.
23PU0415BLMFXVIS2023-06-06. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Priority Update 23-PU0415-BLM-FX-VIS for 2021 - 2023 Mach E vehicles is now available Quality Improvements include: -Phone as a Key Passive Entry improvement
23PU0407BCDCFXME2023-06-06. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Priority Update 23-PU0407-BCDC-FX for 2021 Mach E vehicles is now available: Quality Improvements include: -Restores driver assist functionality on specific VINs that may have a configuration mismatch with the server
23OTASU4P2MACHE2023-06-06. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 4 P2 for 2021- 2023 Model Year Mach E vehicles is now available. Quality improvements include: Remove Reverse Brake Assist unavailable warning Remove Beltminder Tollbooth Mode Remove incorrect frunk service now pop- up. Improves hood ajar warnings/ chimes. New thermal parameters added for increased powertrain component protection. Ford Pass Charge settings - will not revert back to previous settings.
23B282023-06-06. Service bulletin. BACK OVER PREVENTION. Certain 2021 Model Year Mustang Mach E Gateway Module Reprogramming In all the affected vehicles, the Gateway Module (GWM) may have lost internet connection after an OTA update. This may cause the vehicle to display a No Driver Logged message on the screen
21G01 S32023-06-06. Service bulletin. BACK OVER PREVENTION. Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT Affected Vehicles: Added US population of affected vehicles Service Action: Updates regarding Technical Information Pick-up and Delivery: Added pick-up and delivery information for participating dealers Mobile Repair: Assessment Level is Not Mobile Service Capable due to time requirements Claims Preparation and Submission: Pick-up and Delivery information added Owner Notification Mailing Schedule: Updated mail date for revised owner letter Labor Allowances: Updated with TSB 22-2404 Technical Information: Added and removed steps
TSB 23-21552023-05-31. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear and not be stored in the vehicle's history. DTCs C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.
SSM 516182023-05-24. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the center display screen by selecting Vehicle Icon> Controls> Access> Charge Port Light toggle button, as this button has been removed after OTA update. Replacing the charge port and/or the battery charger control module (BCCM) is not recommended. This condition does not affect charge behavior and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in September 2023. Monitor OASIS for additional information.
23OTASU4P1MACHE2023-05-05. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 4 P1: For 2021- 2023 Model Year Mach E vehicles is now available. Quality improvements include: - Improved heater performance and interior humidity compensation. - Enhanced Power Steering Control Module communication. (Removes erroneous popup message) - Improvements to Lane Keeping Feature - Improvements in Cyber Security for Driver Assist Tech.
SSM 515712023-05-04. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles may experience loss of phone as a key after an over the air (OTA) update. There may also be diagnostic trouble code (DTC) U0214 stored various modules for loss of communication with the remote function actuator (RFA) module. This may be due to software in the RFA module causing it be locked/stuck in programming mode. To restore phone as a key functionality for the customer and RFA communication, remove RFA fuse (F18/19) located in the body control module (BCM) for one minute and plug it back in. Reprogram the RFA module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G617 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 515682023-05-04. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles built on or before 16-Feb-2023 may exhibit a false alarm activation and/or warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
21-22OTASU3P2MME2022-12-07. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 3 P2 for 2021-2021 Model Year Mustang Mach-E is now available. Quality Improvements Include: An improvement to how the Distance to Empty (DTE) is calculated.
TSB 22-24042022-11-30. Service bulletin. BACK OVER PREVENTION:SOFTWARE. This article supersedes TSB 22-2150 and SSM 50970 to update the Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
SSM 512162022-11-30. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Customers with 2021 F-150 and Mustang Mach-E vehicles equipped with Ford Co-Pilot360 Active 2.0 Prep Package seeking service to receive the BlueCruise hands-free driver assist Software in their vehicle. FSA 21G01 expired on 30-Sep-2022, however the bulletin and technical instructions are available on PTS to support technicians performing customer pay operations. Enter 21G01 in the PTS search engine on the upper right side of the webpage and select Technical Info to download the installation instructions.
OTA22PU0727MachE2022-09-01. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Priority Update 22-PU0727-VI-FX for 2021-2022 Model Year Mustang Mach-E vehicles is now available. Quality Improvements Include: Prevent "failure to de-inhibit" condition on future PSCM OTA updates.
22B08-S12022-07-01. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
SSM 507152022-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2022 Mustang Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 507142022-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a USB Error 0 being displayed in the infotainment screen during Programmable Module Installation (PMI) on the replacement accessory protocol interface module (APIM) ordered on 01-Jan-2022 and through 13-Apr-2022. This maybe due to a software issue with the replacement APIM. Order another APIM from Ford Component Sales (FCS). Service stock has been corrected.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.