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Service bulletin 23B28

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10237454
Published by NHTSA2023-06-06
Manufacturer's number23B28
Manufacturer's date2023-05-23
NHTSA componentBACK OVER PREVENTION

NHTSA's summary

Certain 2021 Model Year Mustang Mach E Gateway Module Reprogramming In all the affected vehicles, the Gateway Module (GWM) may have lost internet connection after an OTA update. This may cause the vehicle to display a No Driver Logged message on the screen

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Backup camera

Vehicles listed
FORD MUSTANG MACH E2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V3150002025-05-09. BACK OVER PREVENTION:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB 26-21992026-05-05. Service bulletin. This article supersedes TSB 26-2021. Reason for update: to clarify prior approval requirements in the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
TSB 24-20272024-03-07. Service bulletin. This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).
TSB 24-20122024-02-06. Service bulletin. Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti-lock brake system module (ABS). This may be due to the software in the SYNC module (APIM). The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
SSM 521342023-12-19. Service bulletin. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
PU0722-DC-CHG32023-09-07. Service bulletin. "Priority Update 23- PU0722-DC-CHG3 for 2021- 2022 MACH E vehicles is now available. Quality Improvements include: -Robustness actions to improve DC fast charging performance/success rate"
SU5 P2 MACH E2023-09-07. Service bulletin. Software Update 5 P2 for 2021- 2022 MACH E vehicles is now available. Quality improvements include: - Improved motion sensor on/off selection pop- up when exiting. - Selectable Drive Modes communication robustness action to prevent unintended return to default drive mode. - Improved charge status indication feedback while plugged in. - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.
SSM 517782023-07-20. Service bulletin. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 517762023-07-12. Service bulletin. Some 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera module (CMR). These DTCs should be disregarded unless it is a DTC with a status byte 8F. Other status bytes should be disregarded as they may be caused by a camera obstruction such as driver position, aftermarket devices or dust on the camera. To clear the DTCs, remove anything obstructing the view of the camera and light emitting diodes (LEDs), place the steering wheel in the center position and close the driver door. Connect Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Perform the CMR self-test and reevaluate if DTCs persist.
23PU0415BLMFXVIS2023-06-06. Service bulletin. Priority Update 23-PU0415-BLM-FX-VIS for 2021 - 2023 Mach E vehicles is now available Quality Improvements include: -Phone as a Key Passive Entry improvement
23PU0407BCDCFXME2023-06-06. Service bulletin. Priority Update 23-PU0407-BCDC-FX for 2021 Mach E vehicles is now available: Quality Improvements include: -Restores driver assist functionality on specific VINs that may have a configuration mismatch with the server