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Service bulletin TSB 24-2012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10249758
Published by NHTSA2024-02-06
Manufacturer's numberTSB 24-2012
Manufacturer's date2024-01-15
NHTSA componentBACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti-lock brake system module (ABS). This may be due to the software in the SYNC module (APIM). The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Backup camera

Trouble codes named

U0253

Vehicles listed
FORD MUSTANG MACH E2021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V3150002025-05-09. BACK OVER PREVENTION:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB 26-21992026-05-05. Service bulletin. This article supersedes TSB 26-2021. Reason for update: to clarify prior approval requirements in the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
TSB 24-20872024-04-04. Service bulletin. Some 2022-2023 Mustang Mach-E vehicles which recently received a software update delivered over-the-air (OTA) may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA). This may be due to the software level of the CMR. To correct the condition, follow the Service Procedure to reprogram the CMR module using the latest software level of the Ford Diagnosis and Repair System (FDRS).
SSM 523502024-04-04. Service bulletin. Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA). This may be due to the software level of the CMR. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in mid-late March 2024. The software will update automatically if vehicle connectivity is enabled on the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in March 2024. Monitor OASIS for additional information.
OTAPU0121FTDI-FX2024-03-07. Service bulletin. Software Update FPU 24-PU0121-FTDI-FX for 2023-2024 MY Mach E vehicles is now available. Quality Improvements include - FordPass will remember last known profile. - Allow customers to exit during OTA update. - Improves BCM response to de-inhibit request when OTA is complete. - Allows vehicle to return to sleep after detecting CAN traffic, for reduced battery drain. - Perimeter alarm duty cycle for horn and light aligned with non -US market requirements. (ECE-116)
OTAPU0105-CMR-FX2024-03-07. Service bulletin. Software Update FPU 24-PU0105-CMR-FX for 2022-2023 MY Mach E vehicles is now available. Quality Improvements include - Adds robustness to the Driver State Monitoring system and increases availability of BlueCruise - 22MY Reduces false eyes-off warnings
TSB 24-20272024-03-07. Service bulletin. This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).
SSM 522142024-02-06. Service bulletin. Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA). This may be due to the software level of the CMR. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in March 2024. The software will update automatically if vehicle connectivity is enabled on the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in March 2024. Monitor OASIS for additional information.
OTA 23PU1024MCP2024-01-04. Service bulletin. Software Update 23-PU1024-MCP-FX for 2023 MY Mach E vehicles is now available. Quality improvements include: - Improvements to State of Charge accuracy during AC charging - Robustness actions for DC Fast Charge, charging,and diagnostics - Improvements to On Demand Preconditioning. - The customer is instructed to exit the vehicle when a battery hazard is detected. - PWM buzz noise elimination - Improves HV Battery Charging experience. - Corrects configuration for VINs built with incorrect ABS cal.
SSM 521342023-12-19. Service bulletin. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
PU0722-DC-CHG32023-09-07. Service bulletin. "Priority Update 23- PU0722-DC-CHG3 for 2021- 2022 MACH E vehicles is now available. Quality Improvements include: -Robustness actions to improve DC fast charging performance/success rate"