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Service bulletins for the 2021 Ford Mustang Mach-E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

329 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Driver assistance are shown. Show all

Bulletins, newest first
21G01 S32023-06-06. Service bulletin. BACK OVER PREVENTION. Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT Affected Vehicles: Added US population of affected vehicles Service Action: Updates regarding Technical Information Pick-up and Delivery: Added pick-up and delivery information for participating dealers Mobile Repair: Assessment Level is Not Mobile Service Capable due to time requirements Claims Preparation and Submission: Pick-up and Delivery information added Owner Notification Mailing Schedule: Updated mail date for revised owner letter Labor Allowances: Updated with TSB 22-2404 Technical Information: Added and removed steps
TSB 23-21552023-05-31. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear and not be stored in the vehicle's history. DTCs C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.
SSM 516182023-05-24. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the center display screen by selecting Vehicle Icon> Controls> Access> Charge Port Light toggle button, as this button has been removed after OTA update. Replacing the charge port and/or the battery charger control module (BCCM) is not recommended. This condition does not affect charge behavior and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in September 2023. Monitor OASIS for additional information.
TSB 23-21372023-05-24. Service bulletin. EQUIPMENT; LANE DEPARTURE: LANE KEEP: STEERING ASSIST. Some 2021-2023 Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or Diagnostic Trouble Code (DTC) U3000:49 stored in the Image Processing Module A (IPMA) that will not clear and not be stored in the vehicle's history. DTC C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.
23OTASU4P1MACHE2023-05-05. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 4 P1: For 2021- 2023 Model Year Mach E vehicles is now available. Quality improvements include: - Improved heater performance and interior humidity compensation. - Enhanced Power Steering Control Module communication. (Removes erroneous popup message) - Improvements to Lane Keeping Feature - Improvements in Cyber Security for Driver Assist Tech.
SSM 515712023-05-04. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles may experience loss of phone as a key after an over the air (OTA) update. There may also be diagnostic trouble code (DTC) U0214 stored various modules for loss of communication with the remote function actuator (RFA) module. This may be due to software in the RFA module causing it be locked/stuck in programming mode. To restore phone as a key functionality for the customer and RFA communication, remove RFA fuse (F18/19) located in the body control module (BCM) for one minute and plug it back in. Reprogram the RFA module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G617 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 515682023-05-04. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2023 Mustang Mach-E vehicles built on or before 16-Feb-2023 may exhibit a false alarm activation and/or warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
21-22OTASU3P2MME2022-12-07. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Software Update 3 P2 for 2021-2021 Model Year Mustang Mach-E is now available. Quality Improvements Include: An improvement to how the Distance to Empty (DTE) is calculated.
TSB 22-24042022-11-30. Service bulletin. BACK OVER PREVENTION:SOFTWARE. This article supersedes TSB 22-2150 and SSM 50970 to update the Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
SSM 512162022-11-30. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Customers with 2021 F-150 and Mustang Mach-E vehicles equipped with Ford Co-Pilot360 Active 2.0 Prep Package seeking service to receive the BlueCruise hands-free driver assist Software in their vehicle. FSA 21G01 expired on 30-Sep-2022, however the bulletin and technical instructions are available on PTS to support technicians performing customer pay operations. Enter 21G01 in the PTS search engine on the upper right side of the webpage and select Technical Info to download the installation instructions.
OTA22PU0727MachE2022-09-01. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Priority Update 22-PU0727-VI-FX for 2021-2022 Model Year Mustang Mach-E vehicles is now available. Quality Improvements Include: Prevent "failure to de-inhibit" condition on future PSCM OTA updates.
22B08-S12022-07-01. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
21G01-S12022-05-19. Service bulletin. ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE; COMMUNICATION:MANUFACTURER TELEMATICS. Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360 Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive: Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise hands-free driver assist feature, began deployment to customer vehicles in the first quarter of 2022. Software updates delivered OTA could take several weeks before all software is delivered, and the feature is fully functional. The updates also will include some new features while accelerating the pace of future features and enhancements. Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist feature software (Dealer software installation takes 2 to 8 hours). One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is activated and functioning.
SSM 507152022-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021-2022 Mustang Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 507142022-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a USB Error 0 being displayed in the infotainment screen during Programmable Module Installation (PMI) on the replacement accessory protocol interface module (APIM) ordered on 01-Jan-2022 and through 13-Apr-2022. This maybe due to a software issue with the replacement APIM. Order another APIM from Ford Component Sales (FCS). Service stock has been corrected.
21G012022-04-04. Service bulletin. FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST. Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch vehicles that included the Prep Kit. The Ford Co-Pilot360™ Active 2.0 Prep Package was created to ensure early customers have access to the BlueCruise feature when software is available. F-150 (43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360 Active 2.0 Prep Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.
TSB 22-21052022-03-22. Service bulletin. ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE; EQUIPMENT. Some 2021-2022 F-150/Mach-E vehicles equipped with BlueCruise may experience loss of BlueCruise hands-free driving mode availability. This may be due to an expired BlueCruise map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.
SSM 504972022-02-23. Service bulletin. BACK OVER PREVENTION; ELECTRICAL SYSTEM. Some 2021 and 2022 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.
SSM 503852022-02-04. Service bulletin. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. Some 2021 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.
SSM 497562021-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.