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Service bulletins for the 2017 Ford Transit Connect

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

95 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
SSM 524762024-05-03. Service bulletin. EQUIPMENT. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
SAN-Vol1 I12023-08-16. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 506592022-04-13. Service bulletin. BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM. Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-21142022-03-29. Service bulletin. SEATS; EQUIPMENT. This article supersedes TSB 20-2047 to update the model years affected. Some 2013-2022 Transit Connect vehicles built on or after 1-Jan-2013 may exhibit a condition where either section of the second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable that is in need of adjustment. It may be necessary to reduce the cable end fitting length. It is not necessary to install a new second row seat.
SSM 505882022-03-22. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT-14G298-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level part number.
TSB 21-23792021-11-02. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some 2014-2020 Transit Connect vehicles built on/or after 01-Feb-2013 may exhibit water dripping into the passenger front footwell. This may be due to an excessive gap in the heating, ventilation, and air conditioning (HVAC) case allowing water to drip from the case when the air conditioning (A/C) is operating. To correct the condition, follow the Service Procedure steps to reseal the HVAC case.
TSB 21-21522021-06-03. Service bulletin. POWER TRAIN; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
SSM 490862020-09-04. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 489082020-07-07. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
SSM 489112020-07-07. Service bulletin. EQUIPMENT. Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 481352019-09-09. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 479672019-06-06. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 478502019-05-07. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 477492019-03-04. Service bulletin. EQUIPMENT. Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
SSM 477032019-03-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Some 2014-2019 Escape, 2014-2018 C-MAX,Focus, and Transit Connect vehicles may exhibit a concern of not able to program and/or no electrical power after installation of a service part Body Control Module(BCM). Inspect the BCM for the presence of fuse F88. If the fuse is missing, install the correct size replacement fuse as outlined in the Wiring Manual and then re-evaluate the concern.
SSM 475192018-12-03. Service bulletin. EQUIPMENT. Some 2016-2018 Escape vehicles built on or before 26-Aug-2018 and 2016-2018 Focus/Transit Connect vehicles equipped with a remote start system may exhibit an immediate engine shut off with or without diagnostic trouble code (DTC) P1594 stored in the BCM after using the remote start function to start the engine. If using FordPass, the app will indicate that the vehicle started successfully, but the engine may not have started or may start and then immediately shut off. Reprogram the BCM to the latest calibration using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14A068 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
tsb18-21792018-09-10. Service bulletin. SEATS:MID/REAR ASSEMBLY; EQUIPMENT. This article supersedes TSB 18-2084 to update the Service Procedure. Some 2013-2018 Transit Connect vehicles built on 1-Jan-2013 and through 5-Jan-2018 may exhibit a condition where either section of the second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable that is in need of adjustment. It may be necessary to reduce the cable end fitting length. It is not necessary to install a new second row seat. Follow the Service Procedure steps to correct the condition.
SSM 473802018-07-23. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 473792018-07-23. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 470412018-06-11. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 470092018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
SSM 470412018-05-29. Service bulletin. EQUIPMENT:ELECTRICAL. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 470092018-05-29. Service bulletin. EQUIPMENT:ELECTRICAL. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
SSM 472012018-05-21. Service bulletin. EQUIPMENT. Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 471872018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES; ENGINE AND ENGINE COOLING. Some 2017-2018 Escape/Focus/Transit Connect vehicles equipped with remote start may exhibit the engine shut off after using the remote start function to start the vehicle with DTC P1594 stored in the BCM. If using the FordPass app, the app will tell the customer that the vehicle started successfully, but the customer observes that the vehicle did not start or started then shut off. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.