WenmarOpen by Wenmar Pro

Service bulletin SSM 50659

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10210240
Published by NHTSA2022-04-13
Manufacturer's numberSSM 50659
Manufacturer's date2022-04-06
NHTSA componentBACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM

NHTSA's summary

Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Equipment and accessories, Backup camera

Vehicles listed
FORD EXPLORER2020, 2021, 2022
FORD TRANSIT2017, 2018, 2019, 2020, 2021, 2022
FORD TRANSIT CONNECT2017, 2018, 2019, 2020, 2021, 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V1230002026-03-03. BACK OVER PREVENTION:SOFTWARE
25V8870002025-12-18. BACK OVER PREVENTION:DISPLAY FUNCTION
25V5720002025-09-03. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
25V4420002025-06-27. BACK OVER PREVENTION:SOFTWARE
25V3150002025-05-09. BACK OVER PREVENTION:SOFTWARE
25V2420002025-04-11. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
25V1590002025-03-14. BACK OVER PREVENTION:SOFTWARE
24V1880002024-03-08. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
23V5980002023-08-25. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
23V3420002023-05-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25N172026-03-27. Other. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 538942025-06-19. Service bulletin. Some 2022-2025 Transit vehicles equipped with a 360 degree camera may exhibit one camera display inoperative with diagnostic trouble codes (DTCs) B12BE:31, B148E:31, B12BF:31 and B115E:31 stored in the image processing module B (IPMB). These DTCs will set when only one camera has the condition. Replacement and/or reprogramming of the IPMB will not resolve this condition. To properly identify which camera/circuit has the condition and requires repair, visually confirm which camera display is inoperative (grayed out/blank/blue). If the condition is intermittent, interview the customer to find out more details and/or review the DTCs stored in the IPMB. The DTC with a status byte of 2F (example: B12BF:31:2F) indicates which camera/circuit has the condition. Repair as necessary. Refer to the Workshop Manual (WSM), Section 413-13C.
TSB 24-20512024-03-07. Service bulletin. Some 2022 Transit vehicles may experience at least one of the following symptoms: auto start-stop button no longer available after an over-the-air (OTA) update, reverse camera screen stayed on vehicle's center display screen when vehicle was in drive, charge status indicator not working, connected vehicle features do not open in the vehicle's center display screen. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
SSM 519352023-10-05. Service bulletin. Some 2022 Edge vehicles built on and after 16-Nov-2022, 2022 Explorer vehicles built on and after 20-Sep-2022, 2023 Edge vehicles built on and before 24-Mar-2023, and 2023 Explorer vehicles built on and before 06-Mar-2023 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS).
SU4 P1 Transit2023-09-07. Service bulletin. Software Update 4 P1 for 2022-2023 Transit Vehicles is now available. Quality improvements include: -Minimize time customer cannot enter the vehicle during future inhibit updates.
SSM 517782023-07-20. Service bulletin. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 517602023-07-03. Service bulletin. Some 2022-2023 Transit vehicles, excluding cutaway and chassis cab body vehicles, equipped with a rear-view camera level 2 system only and 12 inch center display screen, may exhibit a lack of active or fixed guidelines after rear view camera replacement. Vehicles may also exhibit a diagnostic trouble code (DTC) C1001:55 stored in the SYNC module (APIM). This may be due to the APIM requiring the Local Interconnect Network (LIN) to recognize the new rear-view camera. To restore the active or fixed guidelines, download and run the APIM - Local Interconnect Network (LIN) New Module Initialization application in Ford Diagnosis and Repair System (FDRS) when replacing the rear-view camera.
TSB 23-21542023-05-23. Service bulletin. 2021-2022 F-150 vehicles with 2.7L, 3.3L, 3.5L EcoBoost or 5.0L engines, 2020-2022 Transit vehicles with 3.5L Duratec/3.5L EcoBoost engines, 2021-2023 Bronco with the 2.3L or 2.7L engine having charging system diagnostics performed in the Workshop Manual (WSM) may experience the generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the Ford Diagnosis And Repair System (FDRS) scan tool. This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 514072023-04-04. Service bulletin. Some 2021-2022 Ford and Lincoln vehicles equipped with SYNC 4 may experience an error message during the gateway module (GWM) software update application which states Procedure Unsuccessful- GetConfigDataFromGIVIS. This may be the result of a server related concern. To correct the condition, download and run the Ford Diagnosis and Repair System (FDRS) application GWM-Read the Gateway Module A (GWM) Configuration Data application. When the application completes, refresh and re-attempt the GWM-Gateway Module A (GWM) Software Update application. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-20342023-03-04. Service bulletin. Some 2022 Transit vehicles may exhibit a DTC U0198:00 stored in the APIM but does not exhibit any customer concerns around the vehicle location or global positioning system (GPS). This may be due to the software in the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.