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Service bulletin SSM 47201

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10137113
Published by NHTSA2018-05-21
Manufacturer's numberSSM 47201
Manufacturer's date2018-03-30
NHTSA componentEQUIPMENT

NHTSA's summary

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
FORD C-MAX2008 to 2011
FORD C-MAX2013, 2014, 2015, 2016, 2017, 2018
FORD CROWN VICTORIA2008, 2009, 2010, 2011
FORD E-1502008, 2009, 2010, 2011, 2012
FORD E-2502008, 2009, 2010, 2011, 2012
FORD E-3502008, 2009, 2010, 2011, 2012
FORD E-4502008, 2009, 2010, 2011, 2012
FORD E-5502008 to 2009
FORD E-SERIES2008 to 2012
FORD E1502008
FORD E2502008
FORD E3502008, 2009
FORD E4502008, 2009
FORD ECOSPORT2018
FORD EDGE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD ESCAPE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD EXPEDITION2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
FORD EXPLORER2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD EXPLORER SPORT TRAC2008, 2009, 2010
FORD F SUPER DUTY2008
FORD F-1502008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD F-532008 to 2009
FORD F-532011 to 2018
FORD FIESTA2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD FLEX2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD FOCUS2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
FORD FUSION2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD MUSTANG2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD RANGER2008, 2009, 2010, 2011
FORD RANGER2012
FORD SUPER DUTY2009 to 2010
FORD TAURUS2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
FORD TRANSIT2014
FORD TRANSIT2015, 2016, 2017, 2018
FORD TRANSIT CONNECT2013, 2014, 2015, 2016, 2017
LINCOLN CONTINENTAL2017, 2018
LINCOLN MKC2015, 2016, 2017, 2018
LINCOLN MKS2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016
LINCOLN MKT2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
LINCOLN MKX2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
LINCOLN MKZ2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
LINCOLN NAVIGATOR2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
LINCOLN TOWN CAR2008, 2009, 2010, 2011
MERCURY GRAND MARQUIS2008, 2009, 2010, 2011
MERCURY MARINER2008, 2009, 2010
MERCURY MILAN2008, 2009, 2010, 2011
MERCURY MOUNTAINEER2008, 2009, 2010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V0120002026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
26V0110002026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
25V8760002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
25V6850002025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
24V8520002024-11-08. EQUIPMENT:OTHER:LABELS
20V0980002020-02-21. ENGINE; EQUIPMENT:ELECTRICAL
19V4010002019-05-29. EQUIPMENT
19V2780002019-04-08. ENGINE; EQUIPMENT:ELECTRICAL
19V1250002019-02-26. EQUIPMENT ADAPTIVE/MOBILITY
18V5920002018-09-10. EQUIPMENT:ELECTRICAL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 524762024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
22M03 S12024-05-02. Service bulletin. Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
TSB 23-24332024-01-05. Service bulletin. Some 2015-2020 Mustang vehicles built on or before 30-Aug-2020 may exhibit a rattle like noise coming from the front seat. This may be due to the mating surface between the seat frame and floor pans. To correct this condition, follow the Service Procedure to clean the mating surface.
SSM 519622023-11-03. Service bulletin. Some 2016-2018 F-150 and 2016-2017 Expedition/Navigator vehicles may require pressure bleeding of the brake system. The brake system pressure bleeding procedure in the Workshop Manual (WSM), Section 206-00, has been updated to add a warning to not apply the brake pedal or master cylinder damage may occur.
TSB 23-23342023-11-03. Service bulletin. This article supersedes TSB 21-2220 to update the model years affected and part list. Some 2018-2024 Mustang coupe vehicles may exhibit a sagging headliner or gap where the headliner meets the upper door weatherstrip. This may be due to an outward bent door frame moulding not allowing the weatherstrip to overlap the headliner properly. To correct this condition, follow the Service Procedure to replace the door frame moulding.
SSM 519472023-10-06. Service bulletin. Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.
SSM 519372023-10-05. Service bulletin. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
SAN-Vol1 I12023-08-16. Service bulletin. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 518292023-08-14. Service bulletin. Some F-Super Duty and F-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear-View Mirror Analysis general service bulletin (GSB) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations (17682ZZ or 17682ZZT) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.
SB23-012023-08-03. Service bulletin. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 & 23mc40471