Service bulletins for the 2021 Ford Edge
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
147 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
| OTA SU2 P1-2 Edg | 2022-03-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Software Update 2 (SU2) Phase 1 & 2 for 2021 Model Year Edge vehicles is now available. Involves: Fix for availability of subscription services. |
|---|---|
| TSB 22-2062 | 2022-03-01. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2021 Edge/Nautilus vehicles may experience at least one of the following symptoms: Android Auto connection concerns, Apple CarPlay connection concerns, Information and entertainment screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank information and entertainment screen, Bluetooth connectivity concerns, incorrect Owner's Manual language for French, frozen or delayed response for touch screen improvements. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. |
| SSM 50502 | 2022-02-23. Service bulletin. SEATS. Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors. |
| SSM 50485 | 2022-02-16. Service bulletin. ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Some 2019-2022 Edge/Nautilus, 2020-2022 Escape/Corsair, and 2021-2022 Bronco Sport vehicles equipped with a 2.0L EcoBoost or 2.3L EcoBoost may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P02AB, P0243, P0299, P25B3, P25B4, P2AB7, P2AB8 and/or P2AB9. This may be due to an inoperative wastegate actuator, missing wastegate actuator e-clip or non-visible damage to the actuator rod. If the diagnostic procedures lead to replacement of the turbocharger assembly, note that a lower level service component has been released K2GZ-9G488-B for Edge/Nautilus/Escape/Corsair/Bronco Sport for service to replace the actuator, actuator rod and both e-clips instead of a complete turbocharger assembly. When replacing the wastegate actuator, it is required to replace all parts included in the service kit. |
| SSM 50473 | 2022-02-16. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. 2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously. |
| SSM 50456 | 2022-02-16. Service bulletin. BACK OVER PREVENTION; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:WIRING. Some 2021-2022 Edge vehicles may exhibit various image issues such as infrared, distorted, glitching, flickering or fuzzy image in the rear view camera with DTC C1001 stored in the Image Processing Module B or Sync module and/or B115E stored in the body control module (BCM). This may be due to a poor circuit connection. Inspect both male and female sides of connectors C4357 and C2383A for loose, bent, or damaged terminals. Refer to Workshop Manual (WSM), Section 100-00 General Information > Wire Terminal Inspection and Removal. If there is damage detected, refer to cell 005 of the wiring diagram to perform the repair procedure. In addition to the wiring inspection, make sure the IPMB and the APIM are in the latest software level. If there is no damage, continue with the normal diagnosis. |
| SSM 50346 | 2021-12-26. Service bulletin. EQUIPMENT:ELECTRICAL. Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50306 | 2021-12-07. Service bulletin. ENGINE AND ENGINE COOLING. Some 2018-2021 EcoSport, Expedition, Navigator; 2019-2021 Ranger; 2020-2021 Escape, Corsair, Explorer, Transit; 2021 Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0496, P0456, P0455, P04F0, and/or P0451. Ford has tested returned EVAP canister purge valves and found them to be fully functional. Prior to replacing the canister purge valve or other EVAP components, perform the following tests using the Ford Diagnosis and Repair System (FDRS) Scan Tool: Full System EVAP Leak Test - FDRS Location: TOOLBOX > PCM > PCM - Evap Emissions System Test and the EVAP Purge Valve Leak Test - FDRS Location: TOOLBOX > PCM > Evap Emission System Toolbox > CPV Check. |
| SSM 50272 | 2021-12-07. Service bulletin. UNKNOWN OR OTHER; COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Some 2021 Bronco, Edge/Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). Before any repair attempts, try to authorize the vehicle via FordPass/LincolnWay app in order to verify the concern is still present. If the concern is present, make sure the GWM is at the latest software level. Start a new FDRS session and make sure the TCU is at the latest software level. If no software updates are available, remove the TCU and GWM fuses to reset the modules. Make sure the customer is able to authorize the vehicle from FordPass/LincolnWay to confirm the repair. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. |
| SSM 50271 | 2021-12-07. Service bulletin. COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER. Some 2021 F-150/Mustang Mach-E/Bronco/Edge/Nautilus customers may experience an inoperative FordPass/LincolnWay app, features in FordPass/LincolnWay are not functioning and/or the customer cannot pair the FordPass/LincolnWay mobile app to the vehicle. If the telematics control unit (TCU) on the vehicle does not exhibit any diagnostic trouble codes (DTC), but the customer is running into these app concerns, this may be due to poor cell signal getting to the TCU. The TCU - Provisioning Application on the Ford Diagnosis and Repair System (FDRS) scan tool will provide cell signal strength information that can help to diagnose the source of the poor cell signal. If poor cell signal is found, refer to WSM 415-00 to help identify an antenna concern. Be sure the vehicle is an open environment. |
| TSB 21-2389 | 2021-12-02. Service bulletin. EQUIPMENT; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Some 2019-2021 Edge/Nautilus vehicles built on or before 11-Mar-2021 and equipped with a 8F35 transmission may exhibit a shudder/buck/jerk while driving up to 35 mph (57 km/h). This may be due to the software in the powertrain control module (PCM). To correct this condition, follow the Service Procedure steps to reprogram the PCM and the transmission solenoid strategy. |
| SSM 50201 | 2021-10-29. Service bulletin. COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER. Some 2021 Bronco, Edge and Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). Before any repair attempts, try to authorize the vehicle via FordPass/LincolnWay app in order to verify the customer concern is still present. If the concern is present, make sure the GWM is at the latest software level, and then make sure the TCU is at the latest software level. If no software updates are available, remove the TCU and GWM fuses to reset the modules. Make sure the customer is able to authorize the vehicle from FordPass/LincolnWay to confirm the repair. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. |
| SSM 50175 | 2021-10-29. Service bulletin. ELECTRICAL SYSTEM:INTERIOR LAMPS/BULBS; EXTERIOR LIGHTING; EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE; ELECTRICAL SYSTEM. Some 2015-2021 Edge, 2016-2018 MKX, and 2019-2021 Nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software in the trailer module (TRM). To correct the condition, reprogram the TRM with the latest software of the appropriate Ford diagnostic scan tool. Use causal part 19H332 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50171 | 2021-10-29. Service bulletin. ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL. Some 2019-2021 Edge/Nautilus/Ranger, 2020-2021 Escape/Corsair/Explorer, and 2021 Bronco Sport vehicles equipped with a 2.0L/2.3L EcoBoost may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P02AB, P0243, P0299, P1464, P25B3, P25B4, P2AB7, P2AB8 and/or P2AB9. This may be due to an inoperative wastegate actuator, missing wastegate actuator e-clip or non-visible damage to the actuator rod. A lower level service component has been released, K2GZ-9G488-B for Edge/Nautilus/Escape/Corsair/Bronco Sport vehicles and LB5Z-9G488-B for Explorer/Ranger vehicles, for service to replace the actuator, actuator rod and both e-clips. When replacing the wastegate actuator, it is important to replace all parts in the service kit. Turbocharger replacement is not necessary to correct the condition. |
| 21B55 | 2021-09-30. Service bulletin. POWER TRAIN. Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge, and Nautilus equipped with an 8F35 Transmission Automatic Transmission Fluid Level Check; In some of the affected vehicles, the transmission may have been over filled with transmission fluid. Transmission that are overfilled may result in likelihood of transmission fluid aeration, degraded shift quality in the vehicle, accelerated wear on bushings and bearings, and reduced cooling in the transmission. |
| SSM 50140 | 2021-09-28. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN. Some 2021 Mustang Mach-E, F-150, and Edge vehicles may experience a GWM and/or TCU programming failure with an error message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB flash drive being removed from the vehicle media hub before fully completing reprogramming. Reprogram the module(s) following the vehicle onscreen prompts. After the ignition cycle during reprogramming, the touchscreen may go blank. This is a normal part of the reprogramming process. Leave the USB flash drive installed in the media hub until the touchscreen displays Update Successful. |
| SSM 50127 | 2021-09-28. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM. Some 2021 Edge/Nautilus customers may receive multiple warning messages in the FordPass app and the vehicle may exhibit multiple warning indicators in the IPC, power liftgate inoperative, power windows inoperative, and/or climate control inoperative. The vehicle may also set multiple DTCs related to MS1, HS1, HS3 network concerns including B00D5:01 and B1202:01 setting in the restraints control module (RCM) and various other modules. This may be due to a software concern in the gateway module (GWM). To correct the condition, use the latest version of the Ford Diagnosis and Repair System (FDRS) to reprogram the GWM to the latest software level. For claiming, use casual part 14G490 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50071 | 2021-09-04. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2019-2021 Edge/Nautilus vehicles may exhibit an inoperative power liftgate with or without diagnostic trouble code U3000:49 stored in the rear gate trunk module (RGTM). This may be due to the software in the RGTM. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50067 | 2021-09-04. Service bulletin. ELECTRICAL SYSTEM. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50064 | 2021-09-04. Service bulletin. SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING. Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00. |
| SSM 50049 | 2021-09-04. Service bulletin. POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS. Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription. |
| SSM 50045 | 2021-09-04. Service bulletin. ELECTRICAL SYSTEM. Some 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements. |
| SSM 50039 | 2021-09-04. Service bulletin. ELECTRICAL SYSTEM. Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS. |
| SSM 49993 | 2021-09-04. Service bulletin. ELECTRICAL SYSTEM. Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine, which is associated with rear drive unit (RDU) actuator learning process. Update the all wheel drive module (AWD) calibration to minimize the noise. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| OTA SU1-Edge | 2021-09-04. Service bulletin. ELECTRICAL SYSTEM; BACK OVER PREVENTION. "Software Update 1 (SU1) for 2021 Model Year Edge vehicles is now available. Involves: Remote Start Battery Drain, Contrast improvements to analog rear view camera" |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.