Service bulletin SSM 50049
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10201019 |
| Published by NHTSA | 2021-09-04 |
| Manufacturer's number | SSM 50049 |
| Manufacturer's date | 2021-08-17 |
| NHTSA component | POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS |
NHTSA's summary
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline, Manual transmission
| FORD ECOSPORT | 2018, 2019, 2020, 2021 |
|---|---|
| FORD EDGE | 2017, 2018, 2019, 2020, 2021 |
| FORD ESCAPE | 2017, 2018, 2019, 2020, 2021 |
| FORD EXPEDITION | 2017, 2018, 2019, 2020, 2021 |
| FORD EXPLORER | 2017, 2018, 2019, 2020, 2021 |
| FORD EXPLORER POLICE INTERCEPT | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-150 | 2017, 2018, 2019, 2020, 2021 |
| FORD F-250 SD | 2017, 2018, 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2017, 2018, 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2017, 2018, 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2017, 2018, 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION | 2017, 2018, 2019, 2020 |
| FORD FUSION ENERGI | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION HYBRID | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD MUSTANG | 2017, 2018, 2019, 2020, 2021 |
| FORD RANGER | 2019, 2020, 2021 |
| FORD TRANSIT | 2017, 2018, 2019, 2020, 2021 |
| LINCOLN MKX | 2007 |
| LINCOLN MKX | 2017, 2018 |
| LINCOLN MKX | 2019 to 2020 |
| LINCOLN MKZ | 2017, 2018, 2019, 2020 |
| LINCOLN MKZ HYBRID | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2019, 2020, 2021 |
| LINCOLN NAVIGATOR | 2017, 2018, 2019, 2020, 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| TSB 24-2097 | 2024-04-04. Service bulletin. Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM. |
|---|---|
| SSM 52371 | 2024-04-04. Service bulletin. Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM. To correct this condition, run the PCM - Disable Pro Trailer Hitch Assist application using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. |
| SSM 52349 | 2024-04-04. Service bulletin. Some 2021-2023 F-150 vehicles may exhibit DTC C0604:00 stored in the powertrain control module (PCM) and may have an Active Air Dam System Fault See Manual message displayed in the instrument panel cluster (IPC). To correct this condition, clear and retest for the DTC C0604:00. If DTC C0604:00 returns, refer to Workshop Manual (WSM) Section 501-19 Bumpers, Diagnosis and Testing for additional diagnosis. |
| SSM 51854 | 2023-09-04. Service bulletin. Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN. |
| SSM 50976 | 2022-08-02. Service bulletin. Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with DTC P2C44:00 stored in the powertrain control module (PCM). This may be due to an issue with ground circuit GD132 or the auxiliary battery isolator. Perform Pinpoint Test I in Workshop Manual (WSM), Section 303-06D and make sure the integrity of GD132 is carefully inspected and tested with the inclusion of G102, C146 and C1989C. Then perform the Auxiliary Battery Conditions(s) Test in WSM, Section 414-01, Pinpoint Test B. If no issues are found in Pinpoint Test I, GD132 and the auxiliary battery condition test passes, replace the auxiliary battery isolator per WSM, Section 414-01. For claiming, use causal part 14526 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50977 | 2022-08-02. Service bulletin. Some 2021-2022 F-Super Duty and 2021-2023 E-Series vehicles equipped with a 6.2L or 7.3L gasoline engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0457 stored in the powertrain control module (PCM). This may be due to a loose fuel filler cap. The fuel filler cap design has changed, requiring multiple turns to seal properly. Advise the customer to turn the fuel filler cap clockwise until there is at least one audible click to seal properly. For further diagnostics, refer to Workshop Manual (WSM), Section 303-13 - pinpoint test HX. |
| TSB 22-2280 | 2022-07-18. Service bulletin. Some 2020-2021 Mustang GT500 vehicles may experience erratic and harsh shifting at highway speeds and/or perceived lack of power when accelerating from a stop, with a powertrain malfunction (wrench) indicator and diagnostic trouble codes (DTCs) P1601 and/or P061A stored in the powertrain control module (PCM) while using SelectShift. This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM. |
| SSM 50260 | 2021-12-07. Service bulletin. Some 2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit a delayed engagement into drive and/or reverse on initial start-up. The condition may occur at times after sitting over night or for a couple of days. This may be due to the transmission fluid draining back from the torque converter. This is a normal characteristic of the 10R140 transmission and has no effect on durability, do not attempt to repair. Advise the customer to allow more time after first engine start-up and before shifting into gear allowing time for the torque converter to refill. |
| TSB 21-2294 | 2021-09-30. Service bulletin. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. |
| SSM 49928 | 2021-08-02. Service bulletin. Some 2021 Mustang Mach-E, F-150, Edge/Nautilus or Bronco vehicles equipped with SYNC 4 may have a customer symptom of the SYNC voice commands being activated without pushing the steering wheel switch. This may be due to the feature called Wake Word within SYNC 4. This feature allows the driver to activate the SYNC 4 system without pushing the steering wheel switch. Under the touchscreen Settings > Voice Settings the preferred Wake Word can be changed. The feature can also be disabled if the customer does not want the SYNC voice commands being activated without touching the steering wheel switch. This feature is not a defect. Do not submit a claim for this condition. |