Service bulletin SSM 49928
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10199500 |
| Published by NHTSA | 2021-08-02 |
| Manufacturer's number | SSM 49928 |
| Manufacturer's date | 2021-07-01 |
| NHTSA component | ELECTRICAL SYSTEM; POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS |
NHTSA's summary
Some 2021 Mustang Mach-E, F-150, Edge/Nautilus or Bronco vehicles equipped with SYNC 4 may have a customer symptom of the SYNC voice commands being activated without pushing the steering wheel switch. This may be due to the feature called Wake Word within SYNC 4. This feature allows the driver to activate the SYNC 4 system without pushing the steering wheel switch. Under the touchscreen Settings > Voice Settings the preferred Wake Word can be changed. The feature can also be disabled if the customer does not want the SYNC voice commands being activated without touching the steering wheel switch. This feature is not a defect. Do not submit a claim for this condition.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Transmission and driveline, Manual transmission
| FORD BRONCO | 2021 |
|---|---|
| FORD EDGE | 2021 |
| FORD F-150 | 2021 |
| FORD redundant MACH E | 2021 |
| LINCOLN MKX | 2007 |
| LINCOLN NAUTILUS | 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| TSB 24-2097 | 2024-04-04. Service bulletin. Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM. |
|---|---|
| SSM 52371 | 2024-04-04. Service bulletin. Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM. To correct this condition, run the PCM - Disable Pro Trailer Hitch Assist application using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. |
| SSM 52349 | 2024-04-04. Service bulletin. Some 2021-2023 F-150 vehicles may exhibit DTC C0604:00 stored in the powertrain control module (PCM) and may have an Active Air Dam System Fault See Manual message displayed in the instrument panel cluster (IPC). To correct this condition, clear and retest for the DTC C0604:00. If DTC C0604:00 returns, refer to Workshop Manual (WSM) Section 501-19 Bumpers, Diagnosis and Testing for additional diagnosis. |
| TSB 23-2019 | 2023-06-13. Service bulletin. Some 2021-2023 Bronco vehicles equipped with a MT88 manual transmission may experience a rotational scraping noise while the transmission is in neutral, 1st or 2nd gear with the clutch pedal released and may be more noticeable in ambient temps below 10°C (50°F) and after a cold soak. This noise may diminish as the transmission warms up. This may be due to the 5th and 6th gear synchronizer rings. To correct the condition, follow the Service Procedure to replace the 5th and 6th gear synchronizer rings. |
| SSM 50976 | 2022-08-02. Service bulletin. Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with DTC P2C44:00 stored in the powertrain control module (PCM). This may be due to an issue with ground circuit GD132 or the auxiliary battery isolator. Perform Pinpoint Test I in Workshop Manual (WSM), Section 303-06D and make sure the integrity of GD132 is carefully inspected and tested with the inclusion of G102, C146 and C1989C. Then perform the Auxiliary Battery Conditions(s) Test in WSM, Section 414-01, Pinpoint Test B. If no issues are found in Pinpoint Test I, GD132 and the auxiliary battery condition test passes, replace the auxiliary battery isolator per WSM, Section 414-01. For claiming, use causal part 14526 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 50049 | 2021-09-04. Service bulletin. Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription. |
| TSB-07-21-11 | 2010-02-25. Service bulletin. FORD/MERCURY/LINCOLN: SOME VEHICLES EQUIPPED WITH A 6F50 TRANSAXLE , WITH ANY OUTPUT SHAFT SPEED (OSS) SENSOR OR TURBINE SHAFT SPEED (TSS) SENSOR DIAGNOSTIC TROUBLE CODE(S) (DTCS) P0715, P0717, P0720, P0721, P0722 AND/OR HARSH ENGAGEMENTS, NO UPSHIFT, FIFTH GEAR ONLY, COULD HAVE AN INTERMITTEN SHORT IN THE OSS OR TSS SENSOR. *PE |