Service bulletin SSM 50502
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10208146 |
| Published by NHTSA | 2022-02-23 |
| Manufacturer's number | SSM 50502 |
| Manufacturer's date | 2022-02-17 |
| NHTSA component | SEATS |
NHTSA's summary
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Seats
| FORD C-MAX | 2017, 2018 |
|---|---|
| FORD EDGE | 2017, 2018, 2019, 2020, 2021 |
| FORD ESCAPE | 2017, 2018, 2019, 2020, 2021, 2022 |
| FORD EXPEDITION | 2018, 2019, 2020, 2021, 2022 |
| FORD EXPLORER | 2017, 2018, 2019, 2020, 2021, 2022 |
| FORD EXPLORER POLICE INTERCEPT | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-150 | 2017, 2018, 2019, 2020, 2021, 2022 |
| FORD F-250 SD | 2017, 2018, 2019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2017, 2018, 2019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2017, 2018, 2019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2017, 2018, 2019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FLEX | 2017, 2018, 2019 |
| FORD FOCUS | 2017, 2018 |
| FORD FUSION | 2017, 2018, 2019, 2020 |
| FORD FUSION ENERGI | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION HYBRID | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD MUSTANG | 2017, 2018, 2019, 2020, 2021, 2022 |
| FORD MUSTANG MACH E | 2021, 2022 |
| FORD POLICE INTERCEPTOR SEDAN | 2017 to 2019 |
| FORD RANGER | 2019, 2020, 2021, 2022 |
| FORD TAURUS | 2017, 2018, 2019 |
| LINCOLN AVIATOR | 2020, 2021, 2022 |
| LINCOLN CONTINENTAL | 2017, 2018, 2019, 2020 |
| LINCOLN CORSAIR | 2020, 2021, 2022 |
| LINCOLN MKC | 2017, 2018, 2019 |
| LINCOLN MKT | 2017, 2018, 2019 |
| LINCOLN MKX | 2007 |
| LINCOLN MKX | 2017, 2018 |
| LINCOLN MKX | 2019 to 2020 |
| LINCOLN MKZ | 2017, 2018, 2019, 2020 |
| LINCOLN MKZ HYBRID | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2019, 2020, 2021, 2022 |
| LINCOLN NAVIGATOR | 2018, 2019, 2020, 2021, 2022 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2026339 | 2026-07-14. Seats And Restraints |
|---|---|
| 26V451000 | 2026-07-14. SEATS:MID/REAR ASSEMBLY |
| 2026257 | 2026-05-27. Seats And Restraints |
| 2026124 | 2026-03-17. Seats And Restraints |
| 2025724 | 2025-12-18. Seats And Restraints |
| 2025484 | 2025-09-12. Seats And Restraints |
| 2025328 | 2025-06-13. Seats And Restraints |
| 25V393000 | 2025-06-13. SEATS:MID/REAR ASSEMBLY |
| 2025277 | 2025-05-23. Seats And Restraints |
| 2025164 | 2025-03-28. Seats And Restraints |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SSM 55226 | 2026-10-12. Service bulletin. For 2020-2026 Aviator/Corsair and 2018-2026 Navigator vehicles, if diagnostics in Workshop Manual (WSM) Section 501-10A > Front Seats > Diagnosis and Testing lead to the replacement of the front seat cushion extension adjuster, a lower-level part is now available (14C720). It is not necessary to replace the front seat cushion extension adjuster if only the front seat cushion extension motor assembly is damaged. For Corsair, use service part LJ7Z-14C720-A. For Aviator, use service part R2TZ-14C720-A. For 2025-2026 Navigator (both sides) and 2018-2024 Navigator driver side, use service part NL7Z-14C720-A. For 2018-2024 Navigator passenger side, use service part NL7Z-14C720-B. |
|---|---|
| SSM 55100 | 2026-09-01. Service bulletin. For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901 |
| SSM 55037 | 2026-07-27. Service bulletin. Some 2018-2024 Expedition and 2018-2027 Navigator vehicles equipped with a rear seat entertainment system/Lincoln Play may experience various system concerns. Rear seat entertainment systems are not on a controller area network (CAN) and are not supported by the Ford Diagnostic and Repair System (FDRS). Certain system concerns may be resolved through software updates which will automatically download once each individual monitor is connected to Wi-Fi. Diagnostic support for rear seat entertainment systems is provided by VOXX electronics. If necessary, contact the VOXX Customer Service Department at 1-866-869-7888. If possible, record the device serial number by selecting the gear/Setup icon > Settings > Device and Software > About. If the unit will not power up, the serial number is on a label on the back of the monitor. It is helpful to know the date the issue occurred, how long the monitors were on prior to the issue, what app/input/media was being used, and if the system software was recently updated prior to the concern starting. For claiming, refer to the Warranty and Policy manual for |
| SSM 55008 | 2026-07-20. Service bulletin. Some 2021-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also experience heated/cooled seats, heated steering wheel and/or front/rear defrost features turning on in unexpected conditions such as during warmer weather. These features will operate normally when commanded in the center display screen. This may be due to the customer not setting up their "Climate Settings" through the Ford mobile application. To correct this condition, inform the customer they should perform a remote start from the Ford mobile application and then adjust the "Climate Settings" in the Ford mobile application as desired. These settings only need to be set once and will persist through subsequent remote starts. Heated and cooled seats will be set to Level 2 when turned ON via "Climate Settings" in the Ford mobile application during a remote start event. This is normal operating characteristic. This condition does not affect vehicle durability and no a |
| SSM 54608 | 2026-03-03. Service bulletin. Some 2022 Navigator vehicles may exhibit a loss of driver seat adjustment functions after replacing the driver seat module (DSM). The accelerator and brake pedals may also move when actuating certain seat adjustment switches. This may be due to incorrect software being released into the Ford Diagnosis and Repair System (FDRS) scan tool at the time of the previous programmable module installation (PMI). The software has since been corrected on Ford servers. To correct the condition, perform Programmable Module Installation (PMI) on the DSM using the latest software level of the FDRS scan tool. For claiming, use causal part 14C708 and labor operations 12651D and 12651D4. |
| TSB 26-2005 | 2026-01-21. Service bulletin. This article supersedes TSB 25-2058 to update: service procedure enhancements, and increase labor operation allowances. Some of the vehicles listed in the Model statement above may exhibit a 12-volt battery drain. This may be due to the software level of various modules such as the gateway module (GWM), accessory protocol interface module (APIM) and driver front seat module (DSM). |
| SSM 52776 | 2024-08-16. Service bulletin. Some 2020-2025 Explorer/Aviator vehicles may have a concern where the second row outboard manual/power seats do not fold, exhibit excess effort to fold, or do not slide forward/backward easily. Power or manual second row seats must be pushed forward manually during easy entry function since the assist spring will reduce but not eliminate manual effort. Refer to the Owner's Manua |
| TSB 23-2396 | 2024-01-05. Service bulletin. This article supersedes TSB 23-2036 to add 2024 vehicle model years. Some 2018-2024 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever. |
| SSM 52044 | 2023-11-15. Service bulletin. Some 2022-2023 Expedition vehicles, built on or before 31-Aug-2023, may exhibit an inoperative approach detection or power door unlock command power running board extended deployment auto timer feature (delayed for 300 seconds without opening the door) when Extended is selected in the center display screen for the power running board AUTO mode. This may be due to various software parameters in the driver front seat module (DSM). To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual. |
| PU1009- SMN Nav | 2023-11-03. Service bulletin. Software Update PU10090-SMN for Navigator is now available. Quality improvements include: -Seats Modules enhancement to reduce Key Off Load. |