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Service bulletin TSB 23-2396

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10248357
Published by NHTSA2024-01-05
Manufacturer's numberTSB 23-2396
Manufacturer's date2023-12-05
NHTSA componentSEATS

NHTSA's summary

This article supersedes TSB 23-2036 to add 2024 vehicle model years. Some 2018-2024 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
FORD EXPEDITION2018, 2019, 2020, 2021, 2022, 2023, 2024
LINCOLN NAVIGATOR2018, 2019, 2020, 2021, 2022, 2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20262572026-05-27. Seats And Restraints
20251642025-03-28. Seats And Restraints
20240842024-02-11. Seats And Restraints
20233412023-06-09. Seats And Restraints
20202892020-06-24. Seats And Restraints
20V3660002020-06-23. SEATS:MID/REAR ASSEMBLY
20194372019-08-29. Seats And Restraints
19V6330002019-08-28. SEATS:MID/REAR ASSEMBLY; SEATS:FRONT ASSEMBLY:RECLINER
18V8050002018-11-14. SEATS:MID/REAR ASSEMBLY
17V7750002017-12-01. SEATS:MID/REAR ASSEMBLY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 552262026-10-12. Service bulletin. For 2020-2026 Aviator/Corsair and 2018-2026 Navigator vehicles, if diagnostics in Workshop Manual (WSM) Section 501-10A > Front Seats > Diagnosis and Testing lead to the replacement of the front seat cushion extension adjuster, a lower-level part is now available (14C720). It is not necessary to replace the front seat cushion extension adjuster if only the front seat cushion extension motor assembly is damaged. For Corsair, use service part LJ7Z-14C720-A. For Aviator, use service part R2TZ-14C720-A. For 2025-2026 Navigator (both sides) and 2018-2024 Navigator driver side, use service part NL7Z-14C720-A. For 2018-2024 Navigator passenger side, use service part NL7Z-14C720-B.
SSM 551002026-09-01. Service bulletin. For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901
SSM 550372026-07-27. Service bulletin. Some 2018-2024 Expedition and 2018-2027 Navigator vehicles equipped with a rear seat entertainment system/Lincoln Play may experience various system concerns. Rear seat entertainment systems are not on a controller area network (CAN) and are not supported by the Ford Diagnostic and Repair System (FDRS). Certain system concerns may be resolved through software updates which will automatically download once each individual monitor is connected to Wi-Fi. Diagnostic support for rear seat entertainment systems is provided by VOXX electronics. If necessary, contact the VOXX Customer Service Department at 1-866-869-7888. If possible, record the device serial number by selecting the gear/Setup icon > Settings > Device and Software > About. If the unit will not power up, the serial number is on a label on the back of the monitor. It is helpful to know the date the issue occurred, how long the monitors were on prior to the issue, what app/input/media was being used, and if the system software was recently updated prior to the concern starting. For claiming, refer to the Warranty and Policy manual for
SSM 546082026-03-03. Service bulletin. Some 2022 Navigator vehicles may exhibit a loss of driver seat adjustment functions after replacing the driver seat module (DSM). The accelerator and brake pedals may also move when actuating certain seat adjustment switches. This may be due to incorrect software being released into the Ford Diagnosis and Repair System (FDRS) scan tool at the time of the previous programmable module installation (PMI). The software has since been corrected on Ford servers. To correct the condition, perform Programmable Module Installation (PMI) on the DSM using the latest software level of the FDRS scan tool. For claiming, use causal part 14C708 and labor operations 12651D and 12651D4.
OTA22PU1009Nav2024-06-04. Over-the-air update. Quality improvements include: - Seats Modules enhancement to address Key Off Load issues
SSM 522722024-02-23. Service bulletin. Some 2023 Navigator vehicles may exhibit a heated seat switch/center display screen mismatch indicating heated seat temp level. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in April 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in April 2024. Monitor OASIS for additional information.
SSM 520442023-11-15. Service bulletin. Some 2022-2023 Expedition vehicles, built on or before 31-Aug-2023, may exhibit an inoperative approach detection or power door unlock command power running board extended deployment auto timer feature (delayed for 300 seconds without opening the door) when Extended is selected in the center display screen for the power running board AUTO mode. This may be due to various software parameters in the driver front seat module (DSM). To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
PU1009- SMN Nav2023-11-03. Service bulletin. Software Update PU10090-SMN for Navigator is now available. Quality improvements include: -Seats Modules enhancement to reduce Key Off Load.
TSB 23-20362023-03-04. Service bulletin. Some 2018-2023 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever.
SSM 513112023-02-02. Service bulletin. Some 2018-2023 Expedition/Navigator vehicles may have a concern where the second row seat is locked in the forward tilted position while using Easy Entry preventing rearward movement. To unlock the seat, tip the seat back fully forward and slide the seat fully forward to its end of track travel. This will allow the seat to then be free to move rearward. This operation is characteristic to the Easy Entry feature of the second row seats. Do not force the seat rearward while in the locked position as it can result in damage to the seat track. Refer to the vehicle's Owner's Manual for further details.