Transport Canada recall 2023341
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | Transport Canada (Canada) |
|---|---|
| Campaign number | 2023341 |
| Manufacturer's number | 23C20 |
| Reported | 2023-06-09 |
| Component | Seats And Restraints |
| Notification type | Compliance Mfr |
| Units potentially affected | 32328 |
What is wrong
Issue:
On certain vehicles, the owner's manual doesn't include instructions for how to remove or adjust the head restraint for the centre seating positions. Canadian regulations require this information be included in the owner's manual.
Safety Risk:
Missing instructions for how to remove or adjust head restraints could increase the risk of injury in a crash.
Corrective Actions:
Ford will notify owners by mail and provide you with an owner's manual insert with instructions for how to remove and adjust the centre seat head restraints.
| 2018 FORD EXPEDITION | |
|---|---|
| 2019 FORD EXPEDITION | |
| 2020 FORD EXPEDITION | |
| 2021 FORD EXPEDITION | |
| 2022 FORD EXPEDITION | |
| 2023 FORD EXPEDITION | |
| 2019 FORD F-250 SUPER DUTY | Listed as a series or trim of this model. |
| 2020 FORD F-250 SUPER DUTY | Listed as a series or trim of this model. |
| 2021 FORD F-250 SUPER DUTY | Listed as a series or trim of this model. |
| 2022 FORD F-250 SUPER DUTY | Listed as a series or trim of this model. |
| 2023 FORD F-250 SUPER DUTY | Listed as a series or trim of this model. |
| 2019 FORD F-350 SUPER DUTY | Listed as a series or trim of this model. |
| 2020 FORD F-350 SUPER DUTY | Listed as a series or trim of this model. |
| 2021 FORD F-350 SUPER DUTY | Listed as a series or trim of this model. |
| 2022 FORD F-350 SUPER DUTY | Listed as a series or trim of this model. |
| 2023 FORD F-350 SUPER DUTY | Listed as a series or trim of this model. |
| 2019 FORD F-450 SUPER DUTY | Listed as a series or trim of this model. |
| 2020 FORD F-450 SUPER DUTY | Listed as a series or trim of this model. |
| 2021 FORD F-450 SUPER DUTY | Listed as a series or trim of this model. |
| 2022 FORD F-450 SUPER DUTY | Listed as a series or trim of this model. |
| 2023 FORD F-450 SUPER DUTY | Listed as a series or trim of this model. |
| 2018 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2019 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2020 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2021 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2022 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2023 FORD F-550 SUPER DUTY | Listed as a series or trim of this model. |
| 2019 FORD F-600 | |
| 2020 FORD F-600 | |
| 2021 FORD F-600 | |
| 2022 FORD F-600 | |
| 2023 FORD F-600 | |
| 2018 LINCOLN NAVIGATOR | |
| 2019 LINCOLN NAVIGATOR | |
| 2020 LINCOLN NAVIGATOR | |
| 2021 LINCOLN NAVIGATOR | |
| 2022 LINCOLN NAVIGATOR | |
| 2023 LINCOLN NAVIGATOR |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| SSM 55226 | 2026-10-12. Service bulletin. For 2020-2026 Aviator/Corsair and 2018-2026 Navigator vehicles, if diagnostics in Workshop Manual (WSM) Section 501-10A > Front Seats > Diagnosis and Testing lead to the replacement of the front seat cushion extension adjuster, a lower-level part is now available (14C720). It is not necessary to replace the front seat cushion extension adjuster if only the front seat cushion extension motor assembly is damaged. For Corsair, use service part LJ7Z-14C720-A. For Aviator, use service part R2TZ-14C720-A. For 2025-2026 Navigator (both sides) and 2018-2024 Navigator driver side, use service part NL7Z-14C720-A. For 2018-2024 Navigator passenger side, use service part NL7Z-14C720-B. |
|---|---|
| SSM 55100 | 2026-09-01. Service bulletin. For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901 |
| SSM 55037 | 2026-07-27. Service bulletin. Some 2018-2024 Expedition and 2018-2027 Navigator vehicles equipped with a rear seat entertainment system/Lincoln Play may experience various system concerns. Rear seat entertainment systems are not on a controller area network (CAN) and are not supported by the Ford Diagnostic and Repair System (FDRS). Certain system concerns may be resolved through software updates which will automatically download once each individual monitor is connected to Wi-Fi. Diagnostic support for rear seat entertainment systems is provided by VOXX electronics. If necessary, contact the VOXX Customer Service Department at 1-866-869-7888. If possible, record the device serial number by selecting the gear/Setup icon > Settings > Device and Software > About. If the unit will not power up, the serial number is on a label on the back of the monitor. It is helpful to know the date the issue occurred, how long the monitors were on prior to the issue, what app/input/media was being used, and if the system software was recently updated prior to the concern starting. For claiming, refer to the Warranty and Policy manual for |
| SSM 54608 | 2026-03-03. Service bulletin. Some 2022 Navigator vehicles may exhibit a loss of driver seat adjustment functions after replacing the driver seat module (DSM). The accelerator and brake pedals may also move when actuating certain seat adjustment switches. This may be due to incorrect software being released into the Ford Diagnosis and Repair System (FDRS) scan tool at the time of the previous programmable module installation (PMI). The software has since been corrected on Ford servers. To correct the condition, perform Programmable Module Installation (PMI) on the DSM using the latest software level of the FDRS scan tool. For claiming, use causal part 14C708 and labor operations 12651D and 12651D4. |
| OTA22PU1009SD | 2024-06-04. Over-the-air update. Quality improvements include: - Seats Modules enhancement to address Key Off Load issues |
| OTA22PU1009Nav | 2024-06-04. Over-the-air update. Quality improvements include: - Seats Modules enhancement to address Key Off Load issues |
| SSM 52272 | 2024-02-23. Service bulletin. Some 2023 Navigator vehicles may exhibit a heated seat switch/center display screen mismatch indicating heated seat temp level. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in April 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in April 2024. Monitor OASIS for additional information. |
| TSB 23-2396 | 2024-01-05. Service bulletin. This article supersedes TSB 23-2036 to add 2024 vehicle model years. Some 2018-2024 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever. |
| 23P16 | 2023-12-05. Service bulletin. Certain 2023 Model Year F250 – F600 Vehicles Equipped With Max Recline Seats - Driver Seat Module (DSM) Software Update |
| SSM 52044 | 2023-11-15. Service bulletin. Some 2022-2023 Expedition vehicles, built on or before 31-Aug-2023, may exhibit an inoperative approach detection or power door unlock command power running board extended deployment auto timer feature (delayed for 300 seconds without opening the door) when Extended is selected in the center display screen for the power running board AUTO mode. This may be due to various software parameters in the driver front seat module (DSM). To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.
Check one vehicle officially
Contains information licensed under the Open Government Licence – Canada.