Service bulletin OTA SU2 P1-2 Edg

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10208356
Published by NHTSA	2022-03-01
Manufacturer's number	OTA SU2 P1-2 Edg
Manufacturer's date	2022-02-28
NHTSA component	ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

Software Update 2 (SU2) Phase 1 & 2 for 2021 Model Year Edge vehicles is now available. Involves: Fix for availability of subscription services.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
FORD EDGE	2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 52076	2023-11-21. Service bulletin. Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit (RDU) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
22B08 S2	2022-12-02. Service bulletin. Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery REASON FOR THIS SUPPLEMENT Program Terms: The program expiration date was incorrectly shown as October 31. 2022. The correct date is April 30, 2023. Affected Vehicles: The build dates were updated. Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Service Action: Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Owner Notification Mailing Schedule: Verbiage added on mailing owner letters to additional owners as they are identified. Owner Refund Expiration Date: The owner refund expiration date was incorrectly shown as May 27, 2022. The correct date is April 30, 2023.
SSM 50970	2022-08-02. Service bulletin. Some 2021-2022 Edge vehicles may exhibit a concern during an accessory protocol interface module (APIM) software update where the vehicle fails to recognize the universal serial bus (USB) drive or center display screen does not acknowledge USB programming has started. If the Ford Diagnosis and Repair System (FDRS) application titled Module Update Repair has been performed previously but the vehicle fails to indicate that the USB programming has started, inform customers that they can continue to drive the vehicle and engineering is currently working on a solution, expected by the end of August 2022. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 50829	2022-06-17. Service bulletin. 2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.
TSB 22-2150	2022-04-20. Service bulletin. This article supersedes TSB 22-2117 to update the Issue, Action, Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
OTA Su2 P2 Edge	2022-04-05. Service bulletin. Software Update 2 (SU2) Phase 2 for 2021 Model Year Edge vehicles is now available. Involves: Fix for availability of subscription services, and an update resolve any blank screens or distorted images (22S14).
SSM 50473	2022-02-16. Service bulletin. 2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.
SSM 50272	2021-12-07. Service bulletin. Some 2021 Bronco, Edge/Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). Before any repair attempts, try to authorize the vehicle via FordPass/LincolnWay app in order to verify the concern is still present. If the concern is present, make sure the GWM is at the latest software level. Start a new FDRS session and make sure the TCU is at the latest software level. If no software updates are available, remove the TCU and GWM fuses to reset the modules. Make sure the customer is able to authorize the vehicle from FordPass/LincolnWay to confirm the repair. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00.
SSM 49769	2021-06-01. Service bulletin. Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.