WenmarOpen by Wenmar Pro

Service bulletins for the 2014 Mazda CX-9

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

276 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

By topic

Bulletins, newest first
04-001-15-30532017-05-17. Service bulletin. SERVICE BRAKES, HYDRAULIC:FLUID. SOME VEHICLES MAY EXHIBIT BRAKE FLUID SEEPAGE FROM THE BRAKE MASTER CYLINDER RESERVE TANK CAP. THE UPPER SURFACE OF THE RESERVE TANK MAY APPEAR DUSTY OR DIRTY WHERE THE BRAKE FLUID SEEPAGE HAS OCCURRED. THIS CONCERN MAY BE CAUSED BY A DECREASE IN SEALING PERFORMANCE OF CAP DUE TO AGING DETERIORATION. A NEW CAP WITH IMPROVED SEALING PERFORMANCE HAS BEEN ESTABLISHED AS A SERVICE PART
09-024-15-30502017-05-17. Service bulletin. VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. SOME CUSTOMERS MAY EXPERIENCE INOPERATIVE FRONT DOOR WINDOW AUTO-CLOSING OPERATION WHEN USING THE WINDOW SWITCHES (A). THE WINDOW MOVES UPWARD, BUT AUTOMATICALLY RETURNS TO THE HALFWAY POSITION (AS IF THE JAM-SAFE WINDOW FUNCTION IS OPERATING). THE GLASS RUN CHANNEL MAY BE DEFORMED CAUSING INCREASED SLIDING RESISTANCE AGAINST THE WINDOW GLASS. THIS MAY CAUSE THE SYSTEM TO MIS-JUDGE THAT SOMETHING IS BLOCKING THE WINDOW CLOSE MOVEMENT AND OPERATES THE JAM-SAFE WINDOW FUNCTION.
09-025-15-30572017-05-16. Service bulletin. EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXHIBIT EITHER AN AUDIO SCREEN THAT IS LOCKING-UP (BLACK SCREEN) OR AN INOPERATIVE AUDIO TOUCH SCREEN. IN BOTH CASES HOWEVER, THE AUDIO UNIT SOUND OUTPUT IS NORMAL. THIS CONCERN MAY BE CAUSED BY AN INTERNAL FAILURE OF THE AUDIO UNIT. THE PRODUCTION PROCESS AT THE AUDIO SUPPLIER HAS BEEN IMPROVED TO ELIMINATE THESE CONCERNS.
02-004-14-29762017-05-11. Service bulletin. STEERING: STEERING WHEEL/HANDLE BAR. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD. FOLLOW STEERING WHEEL ALIGNMENT PROCEDURE.
09-020-14-2913C2017-05-11. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).•NAVIGATION SYSTEM FREEZES.•MESSAGE “WAITING FOR VALID GPS SIGNAL” IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.•VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF VEHICLE ON MAP.•MAP IS ROTATING WHEN VEHICLE IS PARKED OR WHILE DRIVING.•NAVIGATION SCREEN DON’T APPEAR AFTER DEPRESSING NAVIGATION BUTTON. THEN IT DOES NOT RECOVER BY OPERATING ACC OFF TO ON POSITION.•UNEXPECTED “STOPPING VOICE CONTROL” MESSAGE, USUALLY WHEN STARTING THE VEHICLE.•CURRENT CAR POSITION (CCP) TURNING 180 DEGREES WHEN DRIVING IN REVERSE.•THE MESSAGE “WAITING FOR A VALID GPS SIGNAL” APPEARS.•RED SCREEN WITH MESSAGE "PROBLEM WITH MAP".•YELLOW SCREEN WITH MESSAGE "INSERT SD CARD".•NO MAP FOUND ERROR AND SD CARD CONTAINS A MAP.•SCREEN TEMPORARILY GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) FOR 2 MINUTES DURING STARTUP. AFTERWARDS, THE NAVIGATION WILL NOT START UNTIL THE IGNITION IS CYCLED.•SCREEN GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) DURING STARTUP.•SCREEN LOCKS UP TO A "BLACK SCREEN”.•VEHICLE ICON JUMPS AROUND OR VIBRATES.•IF NAVIGATION BUTTON IS PRESSED DURING AUDIO SCREEN, THE SCREEN FREEZES AND THE TOUCH SCREEN BECOMES INOPERATIVE.
09-049-14-29802017-05-11. Service bulletin. EXTERIOR LIGHTING:HEADLIGHTS. WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE PRESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 (A) OR HID BULB SEAL NO. 1 (B) AND BULB SEAL NO. 2 (C) SOCKET COVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS (I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT(S) DUE TO A COLLISION). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL (D), OR MISSING BUMPER BRACKETS (E) IS NOT COVERED BY WARRANTY POLICY.
05-010-14-29602017-05-11. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY EXPERIENCE DIFFICULTY MOVING THE SELECTOR LEVER OUT OF “P” RANGE AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT IN EXTREMELY COLD TEMPERATURES (I.E. BELOW FREEZING). THE SELECTOR LEVER MOVEMENT MAY RETURN TO NORMAL AFTER RUNNING THE CLIMATE CONTROL SYSTEM AT MAXIMUM HOT FOR SHORT PERIOD OF TIME. THIS CONCERN MAY BE CAUSED ACCIDENTALLY BY THE CUSTOMER SPILLING A DRINK AROUND THE SELECTOR LEVER. WHEN THE SPILLED LIQUID REACHES THE INTERLOCK CABLE AND FREEZES OVERNIGHT, IT CAUSES THE CUSTOMER TO HAVE DIFFICULTY MOVING THE SELECTOR LEVER OUT OF “P” RANGE THE NEXT MORNING.
09-037-14-2951A2017-05-11. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY HAVE THE BLIND SPOT MONITORING (BSM) OFF INDICATOR LIGHT FLASHING AND DTC U3000:54 STORED IN MEMORY.THE CONCERN IS CAUSED BY INADEQUATE BSM CONTROL MODULE CONTROL LOGIC. THE BSM CONTROL MODULE SOFTWARE HAS BEEN UPDATED TO ELIMINATE THIS CONCERN.
09-020-14-2913B2017-05-11. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).•NAVIGATION SYSTEM FREEZES.•MESSAGE “WAITING FOR VALID GPS SIGNAL” IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.•VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF VEHICLE ON MAP.•MAP IS ROTATING WHEN VEHICLE IS PARKED OR WHILE DRIVING.•NAVIGATION SCREEN DON’T APPEAR AFTER DEPRESSING NAVIGATION BUTTON. THEN IT DOES NOT RECOVER BY OPERATING ACC OFF TO ON POSITION.•UNEXPECTED “STOPPING VOICE CONTROL” MESSAGE, USUALLY WHEN STARTING THE VEHICLE.•CURRENT CAR POSITION (CCP) TURNING 180 DEGREES WHEN DRIVING IN REVERSE.•THE MESSAGE “WAITING FOR A VALID GPS SIGNAL” APPEARS.•RED SCREEN WITH MESSAGE "PROBLEM WITH MAP".•YELLOW SCREEN WITH MESSAGE "INSERT SD CARD".•NO MAP FOUND ERROR AND SD CARD CONTAINS A MAP.•SCREEN TEMPORARILY GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) FOR 2 MINUTES DURING STARTUP. AFTERWARDS, THE NAVIGATION WILL NOT START UNTIL THE IGNITION IS CYCLED.•SCREEN GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) DURING STARTUP.•SCREEN LOCKS UP TO A "BLACK SCREEN”.•VEHICLE ICON JUMPS AROUND OR VIBRATES.
09-037-14-29512017-05-08. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY HAVE THE BLIND SPOT MONITORING (BSM) OFF INDICATOR LIGHT FLASHING AND DTC U3000:54 STORED IN MEMORY.THE CONCERN IS CAUSED BY INADEQUATE BSM CONTROL MODULE CONTROL LOGIC. THE BSM CONTROL MODULE SOFTWARE HAS BEEN UPDATED TO ELIMINATE THIS CONCERN.
09-039-14-29232017-05-08. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXHIBIT BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010.
09-034-14-29562017-05-05. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. IN ACCORDANCE WITH FEDERAL REGULATIONS, FOLLOW THE PROCEDURE LISTED BELOW WHEN REPLACING A SPEEDOMETER.NOTE:•MAZDA VEHICLES ARE MANUFACTURED WITH TAMPER-PROOF SPEEDOMETERS.•WHEN A SPEEDOMETER IS REPLACED, THE NEW SPEEDOMETER WILL READ ZERO (0) MILES.•THIS PROCEDURE IS EXTREMELY IMPORTANT TO ACCURATELY REPRESENT ACTUAL VEHICLE MILEAGE.•PRIOR TO SPEEDOMETER REMOVAL, COMPLETE THE INFORMATION REQUIRED ON THE “SPEEDOMETER REPLACE-MENT LABEL”. •LABELS CAN ONLY BE ORDERED THROUGH MSTORE, NOT MDCS.
01-014-14-29322017-05-04. Service bulletin. FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP; ENGINE. SOME VEHICLES MAY EXHIBIT THE CHECK ENGINE LIGHT ON WITH DTC P0456 STORED IN THE PCM MEMORY.• P0456: EVAP SYSTEM LEAK DETECTED (VERY SMALL LEAK) THE CONCERN IS MOST LIKELY THE RESULT OF THE CUSTOMER NOT GETTING THE FUEL CAP COMPLETELY CLOSED AFTER FUELING THE VEHICLE. THIS CAUSES A SMALL FUEL VAPOR LEAK AND TURNS DTC P0456 ON.
09-027-14-29352017-05-04. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. THIS SERVICE BULLETIN PROVIDES INFORMATION REGARDING THE PROPER USE OF THE DRIVER’S FLOOR MAT TO AVOID ANY POTENTIAL INTERFERENCE WITH THE FOOT PEDALS. THE FOLLOWING ARE POSSIBLE CAUSES OF FLOOR MAT INTERFERENCE, WHICH CAN BE AVOIDED WITH PROPER USAGE. • FLOOR MAT MOVES FORWARD DUE TO IMPROPER INSTALLATION. • INAPPROPRIATE FLOOR MAT (SUCH AS AFTERMARKET, NON-FACTORY-EQUIPPED, OR NON-GENUINE) IS USED. • FLOOR MAT IS STACKED ONE ON TOP OF ANOTHER.
00-002-14-29362017-05-04. Service bulletin. EQUIPMENT. MAZDA NORTH AMERICAN OPERATIONS RECEIVED MANY REQUESTS FROM OUR DEALERS ASKING US TO APPROVE ADDITIONAL ON-CAR BRAKE LATHES AS AN OPTION FOR MNAO AUTHORIZED EQUIPMENT. DUE TO YOUR FEEDBACK AND AFTER EVALUATING A FEW ON-CAR BRAKE LATHES, WE ARE PLEASED TO ANNOUNCE THAT WE HAVE ADDED THE PRO CUT ON-CAR BRAKE LATHE TO MNAO AUTHORIZED EQUIPMENT PROGRAM. THE ACCU-TURN IS STILL AN APPROVED BRAKE LATHE BUT IT IS NO LONGER AVAILABLE FOR PURCHASE FROM OUR VENDOR. IMPORTANT REMINDER – ROTORS MUST BE MACHINED USING A MAZDA APPROVED ON-CAR BRAKE LATHE OR WARRANTY CLAIMS ARE SUBJECT TO DENIAL OR DEBIT.
09-020-14-29132017-05-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.852 OR LATER).• VEHICLE ICON JUMPS AROUND OR VIBRATES. CAUTION: DO NOT USE THE FACTORY RESET FOR RETAIL VEHICLES. OTHERWISE, PERSONAL SETTINGS (SUCH AS DISPLAY AND SOUND ADJUSTMENTS) WILL BE LOST, INCLUDING FAVORITES INFORMATION.
00-001-14-29122017-05-04. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. IN SUPPORT OF THE 2007-14 CX-9, MAZDA WILL SHIP TO ALL DEALERS ONE (1) NEW SPECIAL SERVICE TOOL (SST). THE SST WILL BE SHIPPED AUTOMATICALLY BY MAZDA’S TOOL VENDOR SNAP-ON TOOLS DURING THE MONTH OF APRIL 2014, AND COM-PLETING IN MAY 2014.THE INITIAL SHIPMENT IN APRIL WILL BE MADE TO A LIMITED NUMBER OF DEALERS WITH A HIGHER THAN AVERAGE RATE OF REPAIRS, WITH ALL REMAINING DEALERS RECEIVING THE SST IN MAY 2014.THE FOLLOWING SST IS THE LATEST ADDITION TO THE MAZDA REQUIRED TOOL (MRT) LIST.
09-020-14-2913A2017-05-03. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.852 OR LATER).• VEHICLE ICON JUMPS AROUND OR VIBRATES. CAUTION: DO NOT USE THE FACTORY RESET FOR RETAIL VEHICLES. OTHERWISE, PERSONAL SETTINGS (SUCH AS DISPLAY AND SOUND ADJUSTMENTS) WILL BE LOST, INCLUDING FAVORITES INFORMATION.
09-023-14-29242017-05-03. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE.WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIF-FERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NOR-MAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION.
04-004-14-29262017-05-03. Service bulletin. SERVICE BRAKES. SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY OCCUR, AND TO BETTER ASSIST THE CUSTOMER IN RESOLVING THEIR SPECIFIC BRAKE CONCERN.
09-003-14-2869A2017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING BLUETOOTH® SYMPTOMS: • WHEN THE VEHICLE STARTED, THE REGISTERED DEVICE WOULD NOT CONNECT WITH THE BLUETOOTH® SYSTEM. THE BLUETOOTH, USB OR PANDORA TAB ON THE AUDIO DISPLAY WOULD NOT ILLUMINATE (GRAY OUT). • THE BLUETOOTH, USB OR PANDORA TAB ON THE AUDIO DISPLAY WOULD ILLUMINATE, BUT THE BLUETOOTH® SYSTEM WOULD NOT OPERATE. • WHEN THE CUSTOMER PRESSES THE “TALK” BUTTON ON THE STEERING WHEEL, THE AUDIO DISPLAY MOMENTARILY SHOWS A MESSAGE “STARTING UP BLUETOOTH PLEASE WAIT” THEN THE BLUETOOTH® UNIT DOES NOT WORK. NOTE: • PHONE PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL ONLY ANSWER PHONE CALLS. • PHONE NOT PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL INITIATE BLUETOOTH® PAIRING FUNCTION.
09-011-14-28902017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THE NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE. • TOMTOM NAVIGATION HELP DESK AT 866-486-6866 FROM 7AM-11PM (M-F) AND 9AM-8PM (SAT) EASTERN STANDARD TIME. NOTE: ONE OF THE FIRST STEPS FOR TROUBLESHOOTING THE NAVIGATION SYSTEM IS FOR THE CUSTOMER OR DEALER TO CALL TOMTOM. IF THE TOMTOM CALL CENTER CANNOT SOLVE THE CUSTOMER’S PROBLEM, THEY WILL PROVIDE A CASE NUMBER TO THE CUSTOMER THAT CAN BE REFERRED TO IF NEEDED. SERVICE ADVISORS SHOULD GET THIS CASE NUMBER FROM THE CUSTOMER IF THE VEHICLE COMES INTO THE DEALER FOR FURTHER DIAGNOSIS SO THE TECHNICIAN CAN HAVE IT WHEN CALLING TOMTOM.
09-012-14-28912017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. WHEN REPLACING THE SIRIUSXM SATELLITE RADIO UNIT (OR A MAZDA CONNECT TUNER AND AMP UNIT (TAU)) WITH REPLACEMENT TUNER FOR ANY REASON, A CALL MUST BE MADE TO INFORM SIRIUSXM OF THE EXISTING RADIO ID AND THE NEW/ REPLACEMENT SAT RADIO ID AS SOON AS POSSIBLE TO ENSURE THE CUSTOMER LEAVES THE DEALERSHIP WITH ACTIVE (WORKING SAT RADIO.
09-003-14-28692017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING BLUETOOTH SYMPTOMS: • WHEN THE VEHICLE STARTED, THE REGISTERED DEVICE WOULD NOT CONNECT WITH THE BLUETOOTH SYSTEM AND BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD NOT ILLUMINATE (GRAY OUT). • THE BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD ILLUMINATE, BUT THE BLUETOOTH SYSTEM WOULD NOT OPERATE. • WHEN THE CUSTOMER PRESSES THE “TALK” BUTTON ON THE STEERING WHEEL, THE AUDIO DISPLAY MOMENTARILY SHOWS A MESSAGE “STARTING UP BLUETOOTH PLEASE WAIT” THEN THE BLUETOOTH UNIT DOES NOT WORK. NOTE: • PHONE PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL ONLY ANSWER PHONE CALLS. • PHONE NOT PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL INITIATE BLUETOOTH PAIRING FUNCTION.
09-004-14-28742017-04-27. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF THE VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN A COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY BE CAUSED BY MOISTURE WHICH HAS BEEN TRAPPED AND CONDENSED BETWEEN THE PAINT AND THE RAPGARD. THESE TYPES OF STAINS CAN BE REMOVED WITH A HEAT GUN OR AN INFRARED DRIER.IF YOU ENCOUNTER THIS CONCERN DURING PDI, USE A HEAT GUN OR AN INFRARED DRIER TO APPLY HEAT TO THE AFFECTED AREA TO REMOVE THE STAIN(S).

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.