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Service bulletin 09-020-14-2913B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10098846
Published by NHTSA2017-05-11
Manufacturer's number09-020-14-2913B
Manufacturer's date2014-10-31
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).•NAVIGATION SYSTEM FREEZES.•MESSAGE “WAITING FOR VALID GPS SIGNAL” IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.•VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF VEHICLE ON MAP.•MAP IS ROTATING WHEN VEHICLE IS PARKED OR WHILE DRIVING.•NAVIGATION SCREEN DON’T APPEAR AFTER DEPRESSING NAVIGATION BUTTON. THEN IT DOES NOT RECOVER BY OPERATING ACC OFF TO ON POSITION.•UNEXPECTED “STOPPING VOICE CONTROL” MESSAGE, USUALLY WHEN STARTING THE VEHICLE.•CURRENT CAR POSITION (CCP) TURNING 180 DEGREES WHEN DRIVING IN REVERSE.•THE MESSAGE “WAITING FOR A VALID GPS SIGNAL” APPEARS.•RED SCREEN WITH MESSAGE "PROBLEM WITH MAP".•YELLOW SCREEN WITH MESSAGE "INSERT SD CARD".•NO MAP FOUND ERROR AND SD CARD CONTAINS A MAP.•SCREEN TEMPORARILY GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) FOR 2 MINUTES DURING STARTUP. AFTERWARDS, THE NAVIGATION WILL NOT START UNTIL THE IGNITION IS CYCLED.•SCREEN GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) DURING STARTUP.•SCREEN LOCKS UP TO A "BLACK SCREEN”.•VEHICLE ICON JUMPS AROUND OR VIBRATES.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Labels and manuals, Software

Vehicles listed
MAZDA CX-52013, 2014, 2015
MAZDA CX-92013, 2014, 2015
MAZDA MAZDA32013
MAZDA MAZDA62014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
09-007-18-34222018-05-07. Service bulletin. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.
SA-017-182018-04-23. Service bulletin. Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re-install IDS 108.00 >IDS 108.07 up-date. Select "Remove Mazda data files and settings" as shown below.
SA-036-172017-10-12. Service bulletin. IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.
SSPA12017-09-14. Service bulletin. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2014 Mazda6 vehicles produced from November 8, 2012 through September 27, 2013. On certain 2014 Mazda6 vehicles, a concern has been identified with the software of the vehicle control module (VCM), which controls the Smart Brake Support (SBS) and Mazda Radar Cruise Control (MRCC) features. When the vehicle is driven without stopping for a long time, it is possible that a zero-point of the radar sensor may be inappropriately aligned. Under this condition, the warning light will illuminate and the SBS and MRCC features will stop operating. Dealers are to reprogram the VCM with modified software. The repair must be performed at no charge to the vehicle owner.
MT-014-172017-08-10. Service bulletin. Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.
SA-063-172017-08-10. Service bulletin. Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.
SA-060-172017-08-10. Service bulletin. Some 2012-2016 Mazda3s, 2013-2015 CX-5s and 2014-2015 Mazda6s may experience the Check Engine Light ON with DTC P0101 and/or P061B and/or driveability problem after reprogramming the PCM using IDS versions 105.02 to 105.04. If the PCM is reprogrammed with any software number included in the attached file and the throttle valve has too much carbon build up, the engine air amount calculation by the problem software may not be accurate. Perform the following Repair Procedure to correct this issue. NOTE Current version of IDS is 106.02.
09-009-17-33022017-08-10. Service bulletin. Some vehicles may exhibit navigation unit that cannot read out SMS (Short Messages Service) or does not operate properly after reading SMS. These concerns may be caused by problems with the Bluetooth Unit software.
01-028-13-28582017-08-10. Service bulletin. Some customers may experience a warning message "i-ELOOP Inspection Required" in the instrument cluster information display while driving. The master warning light will also be illuminated. DTC P1794:00 (Capacitor (i-ELOOP) system: Capacitor (i-ELOOP) malfunction) is stored in PCM memory.
09-007-15-30112017-05-25. Service bulletin. SOME VEHICLES MAY HAVE THE BLIND SPOT MONITORING (BSM) OFF INDICATOR LIGHT FLASHING AND DTC U3000:54 STORED IN MEMORY. THE CONCERN IS CAUSED BY INADEQUATE BSM CONTROL MODULE CONTROL LOGIC. THE BSM CONTROL MODULE SOFTWARE HAS BEEN UPDATED TO ELIMINATE THIS CONCERN.