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Service bulletin 09-024-15-3050

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10099405
Published by NHTSA2017-05-17
Manufacturer's number09-024-15-3050
Manufacturer's date2015-06-02
NHTSA componentVISIBILITY:POWER WINDOW DEVICES AND CONTROLS

NHTSA's summary

SOME CUSTOMERS MAY EXPERIENCE INOPERATIVE FRONT DOOR WINDOW AUTO-CLOSING OPERATION WHEN USING THE WINDOW SWITCHES (A). THE WINDOW MOVES UPWARD, BUT AUTOMATICALLY RETURNS TO THE HALFWAY POSITION (AS IF THE JAM-SAFE WINDOW FUNCTION IS OPERATING). THE GLASS RUN CHANNEL MAY BE DEFORMED CAUSING INCREASED SLIDING RESISTANCE AGAINST THE WINDOW GLASS. THIS MAY CAUSE THE SYSTEM TO MIS-JUDGE THAT SOMETHING IS BLOCKING THE WINDOW CLOSE MOVEMENT AND OPERATES THE JAM-SAFE WINDOW FUNCTION.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors, Power windows

Vehicles listed
MAZDA CX-72007, 2008, 2009, 2010, 2011, 2012
MAZDA CX-92013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-039-23a2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-040-212021-07-01. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MT-003-212021-06-29. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
09-017-15-30232017-06-07. Service bulletin. SOME CUSTOMERS MAY NOTICE THE POWER WINDOW(S) ARE EITHER NOISY OR COMPLETELY INOPERATIVE WHILE OPERATING THE POWER WINDOW SWITCH. THIS MAY BE DUE TO THE POWER WINDOW MOTOR GEAR HAVING CHIPPED OR DAMAGED TEETH. TO ELIMINATE THIS CONCERN, THE POWER WINDOW MOTOR HAS BEEN IMPROVED BY REDUCING THE FORCE APPLIED TO THE GEAR WHEN THE WINDOW IS CLOSED.
SB-09-077-092010-06-24. Service bulletin. MAZDA: POWER WINDOW FUSE BLOWN. WHEN OPERATING THE POWER WINDOWS, IF ALL POWER WINDOW SWITCHES ARE REPEATEDLY KEPT ON FOR SEVERAL SECONDS AFTER ALL (FOUR) DOOR GLASSES ARE OPENED OR CLOSED, SOME VEHICLES MY EXPERIENCE POWER WINDOW FUSE BLOWOUT. *PE