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Service bulletin 09-003-14-2869

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10098007
Published by NHTSA2017-04-27
Manufacturer's number09-003-14-2869
Manufacturer's date2014-01-14
NHTSA componentEQUIPMENT:ELECTRICAL

NHTSA's summary

SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING BLUETOOTH SYMPTOMS: • WHEN THE VEHICLE STARTED, THE REGISTERED DEVICE WOULD NOT CONNECT WITH THE BLUETOOTH SYSTEM AND BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD NOT ILLUMINATE (GRAY OUT). • THE BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD ILLUMINATE, BUT THE BLUETOOTH SYSTEM WOULD NOT OPERATE. • WHEN THE CUSTOMER PRESSES THE “TALK” BUTTON ON THE STEERING WHEEL, THE AUDIO DISPLAY MOMENTARILY SHOWS A MESSAGE “STARTING UP BLUETOOTH PLEASE WAIT” THEN THE BLUETOOTH UNIT DOES NOT WORK. NOTE: • PHONE PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL ONLY ANSWER PHONE CALLS. • PHONE NOT PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL INITIATE BLUETOOTH PAIRING FUNCTION.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
MAZDA CX-52014
MAZDA CX-92013, 2014
MAZDA MAZDA62014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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