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Service bulletins for the 2012 Mazda CX-9

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

291 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
00-002-14-29362017-05-04. Service bulletin. EQUIPMENT. MAZDA NORTH AMERICAN OPERATIONS RECEIVED MANY REQUESTS FROM OUR DEALERS ASKING US TO APPROVE ADDITIONAL ON-CAR BRAKE LATHES AS AN OPTION FOR MNAO AUTHORIZED EQUIPMENT. DUE TO YOUR FEEDBACK AND AFTER EVALUATING A FEW ON-CAR BRAKE LATHES, WE ARE PLEASED TO ANNOUNCE THAT WE HAVE ADDED THE PRO CUT ON-CAR BRAKE LATHE TO MNAO AUTHORIZED EQUIPMENT PROGRAM. THE ACCU-TURN IS STILL AN APPROVED BRAKE LATHE BUT IT IS NO LONGER AVAILABLE FOR PURCHASE FROM OUR VENDOR. IMPORTANT REMINDER – ROTORS MUST BE MACHINED USING A MAZDA APPROVED ON-CAR BRAKE LATHE OR WARRANTY CLAIMS ARE SUBJECT TO DENIAL OR DEBIT.
05-001-14-2876A2017-05-04. Service bulletin. ENGINE; EQUIPMENT. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING CONCERNS:•ENGINE SURGING CONCERN WHEN THE VEHICLE IS DRIVEN UP HILL WITH THE CRUISE CONTROL ON.•SHIFT SHOCK WHEN SHIFTING FROM N, R OR FROM P TO D.•SHIFT SHOCK WHEN DOWN SHIFTING FROM 5 TO 4.ENGINE SURGE CAUSE: DUE TO AN INADEQUATE CONTROL LOGIC OF THE TCM, THE THROTTLE VALVE REPEATS ON AND OFF BEFORE OBTAINING ENOUGH DRIVING FORCE TO MAINTAIN THE SET SPEED ON AN UP HILL ROAD. THE TCM CONTROL LOGIC HAS BEEN OPTIMIZED TO ELIMINATE ENGINE SURGE AS OF JAN. 15, 2013 VEHICLE PRODUCTION (VIN: JM3TB******410765). SHIFT SHOCK CAUSE: INADEQUATE LEARNING OF HYDRAULIC PRESSURE LEAKAGE BY THE TCM MAY OCCUR DEPENDING ON PRODUCTION VARIATION OF THE SEAL RING INSIDE THE TRANSAXLE. IN THIS CASE, CORRECTION OF THE HYDRAULIC PRESSURE DURING SHIFTING OPERATION IS NOT PROPERLY PERFORMED CAUSING A SHIFT SHOCK. THE TCM CONTROL LOGIC HAS BEEN OPTIMIZED TO ELIMINATE SHIFT SHOCK AS OF JUL. 17, 2013 VEHICLE PRODUCTION (VIN: JM3TB******424854).
00-001-14-29122017-05-04. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. IN SUPPORT OF THE 2007-14 CX-9, MAZDA WILL SHIP TO ALL DEALERS ONE (1) NEW SPECIAL SERVICE TOOL (SST). THE SST WILL BE SHIPPED AUTOMATICALLY BY MAZDA’S TOOL VENDOR SNAP-ON TOOLS DURING THE MONTH OF APRIL 2014, AND COM-PLETING IN MAY 2014.THE INITIAL SHIPMENT IN APRIL WILL BE MADE TO A LIMITED NUMBER OF DEALERS WITH A HIGHER THAN AVERAGE RATE OF REPAIRS, WITH ALL REMAINING DEALERS RECEIVING THE SST IN MAY 2014.THE FOLLOWING SST IS THE LATEST ADDITION TO THE MAZDA REQUIRED TOOL (MRT) LIST.
09-023-14-29242017-05-03. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE.WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIF-FERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NOR-MAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION.
04-004-14-29262017-05-03. Service bulletin. SERVICE BRAKES. SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY OCCUR, AND TO BETTER ASSIST THE CUSTOMER IN RESOLVING THEIR SPECIFIC BRAKE CONCERN.
09-012-14-28912017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. WHEN REPLACING THE SIRIUSXM SATELLITE RADIO UNIT (OR A MAZDA CONNECT TUNER AND AMP UNIT (TAU)) WITH REPLACEMENT TUNER FOR ANY REASON, A CALL MUST BE MADE TO INFORM SIRIUSXM OF THE EXISTING RADIO ID AND THE NEW/ REPLACEMENT SAT RADIO ID AS SOON AS POSSIBLE TO ENSURE THE CUSTOMER LEAVES THE DEALERSHIP WITH ACTIVE (WORKING SAT RADIO.
05-001-14-28762017-04-27. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING CONCERNS: • ENGINE SURGING CONCERN WHEN THE VEHICLE IS DRIVEN UP HILL WITH THE CRUISE CONTROL ON. • SHIFT SHOCK WHEN SHIFTING FROM N, R OR FROM P TO D. • SHIFT SHOCK WHEN DOWN SHIFTING FROM 5 TO 4. ENGINE SURGE CAUSE: DUE TO AN INADEQUATE CONTROL LOGIC OF THE TCM, THE THROTTLE VALVE REPEATS ON AND OFF BEFORE OBTAINING ENOUGH DRIVING FORCE TO MAINTAIN THE SET SPEED ON AN UP HILL ROAD. THE TCM CONTROL LOGIC HAS BEEN OPTIMIZED TO ELIMINATE ENGINE SURGE AS OF JAN. 15, 2013 VEHICLE PRODUCTION (VIN: JM3TB******410765). SHIFT SHOCK CAUSE: INADEQUATE LEARNING OF HYDRAULIC PRESSURE LEAKAGE BY THE TCM MAY OCCUR DEPENDING ON PRODUCTION VARIATION OF THE SEAL RING INSIDE THE TRANSAXLE. IN THIS CASE, CORRECTION OF THE HYDRAULIC PRESSURE DURING SHIFTING OPERATION IS NOT PROPERLY PERFORMED CAUSING A SHIFT SHOCK. THE TCM CONTROL LOGIC HAS BEEN OPTIMIZED TO ELIMINATE SHIFT SHOCK AS OF JUL. 17, 2013 VEHICLE PRODUCTION (VIN: JM3TB******424854).
04-002-14-28792017-04-27. Service bulletin. SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT. SOME CUSTOMERS MAY REPORT A SLIGHT CLUNK/BANG/BUZZ NOISE OR JOLT FROM THE FRONT OF THE VEHICLE. THIS CONCERN WILL MOST LIKELY OCCUR DURING THE VEHICLES FIRST FORWARD MOVEMENT AFTER STARTING THE ENGINE. THIS IS A NORMAL OPERATING NOISE OF THE ANTI-LOCK BRAKE SYSTEM (ABS). DO NOT ATTEMPT ANY REPAIRS.
09-007-14-28782017-04-26. Service bulletin. EXTERIOR LIGHTING:FOG LIGHTS. SOME CUSTOMERS MAY COMPLAIN OF CONDENSATION/FOG INSIDE THE FRONT OR REAR COMBINATION LIGHTS. THE RECENT NEW MODELS HAVE BEEN FITTED WITH A CLEAR LENS WHICH CAN CAUSE THE SYMPTOM TO BE MORE NOTICEABLE, HOWEVER, IT DOES NOT AFFECT THE PERFORMANCE OF THE LIGHT. THIS CONDENSATION/FOG IS A NATURAL PHENOMENON THAT OCCURS WHEN THERE IS A FAIRLY LARGE TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND THE OUTSIDE OF THE LIGHT HOUSING. IT IS NORMAL FOR VERY SMALL WATER DROPS TO APPEAR IN CERTAIN LOCATIONS ON THE LIGHT UNITS WHERE THE AIR IS STAGNANT (CONDENSATION), MAKING THE LENS LOOK WHITISH (FOG). THIS HAPPENS MOSTLY IN THE CORNERS AND NARROW SPACES, AND WILL TYPICALLY CLEAR DURING WARMER AMBIENT TEMPERATURES, OR WHEN THE LIGHTS HAVE BEEN ON FOR SOME TIME. EXPLAIN TO THE CUSTOMER THAT THIS IS A NATURAL PHENOMENON AND NOT A QUALITY DEFECT. DO NOT ATTEMPT REPAIRS AS THIS IS CONSIDERED NORMAL, AND IS NOT COVERED UNDER WARRANTY. REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM.
09-039-13-28522017-04-26. Service bulletin. SEATS. SOME VEHICLES MAY EXHIBIT A CHATTERING NOISE AND THE DRIVER-SIDE SEAT LIFT CANNOT BE ADJUSTED BECAUSE THE LOCK PLATE GUIDE COMES OFF THE GUIDE CAM WHEN OPERATING THE LIFT. IF THE LIFT LEVER IS THEN OPERATED WITH THE LOCK PLATE GUIDE OFF, THE GUIDE CAM CAN BE DAMAGED. THE SHAPE OF BOTH ENDS OF THE GUIDE CAM HAS NOW BEEN CHANGED TO STOP THE LOCK PLATE GUIDE FROM COMING OFF.
00-004-12-27412017-04-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. MAZDA HAS DEVELOPED FACTORY RECOMMENDED SCHEDULED MAINTENANCE SERVICES THAT SUPPORT ALL MAJOR VEHICLE SYSTEMS. MAZDA RECOMMENDS DEALERS FOLLOW THE SCHEDULED MAINTENANCE TABLES AS CITED IN THE VEHICLE-SPECIFIC WORKSHOP MANUAL OR OWNER’S MANUAL. SERVICES PERFORMED OUTSIDE OF MAZDA’S FACTORY SCHEDULED MAINTENANCE ARE NOT RECOMMENDED. THESE SERVICES ARE UNNECESSARY AND CREATE UNNEEDED EXPENSES FOR YOUR CUSTOMERS.
09-046-12-27442017-04-26. Service bulletin. EXTERIOR LIGHTING; EXTERIOR LIGHTING:FOG LIGHTS. SOME CUSTOMERS MAY COMPLAIN OF CONDENSATION/FOG INSIDE THE FRONT OR REAR COMBINATION LIGHTS. THE RECENT NEW MODELS HAVE BEEN FITTED WITH A CLEAR LENS WHICH CAN CAUSE THE SYMPTOM TO BE MORE NOTICEABLE, HOWEVER, IT DOES NOT AFFECT THE PERFORMANCE OF THE LIGHT. THIS CONDENSATION/FOG IS A NATURAL HENOMENON THAT OCCURS WHEN THERE IS A FAIRLY LARGE TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND THE OUTSIDE OF THE LIGHT HOUSING. IT IS NORMAL FOR VERY SMALL WATER DROPS TO APPEAR IN CERTAIN LOCATIONS ON THE LIGHT UNITS WHERE THE AIR IS STAGNANT (CONDENSATION), MAKING THE LENS LOOK WHITISH (FOG). THIS HAPPENS MOSTLY IN THE CORNERS AND NARROW SPACES, AND WILL TYPICALLY CLEAR DURING WARMER AMBIENT TEMPERATURES, OR WHEN THE LIGHTS HAVE BEEN ON FOR SOME TIME. EXPLAIN TO THE CUSTOMER THAT THIS IS A NATURAL PHENOMENON AND NOT A QUALITY DEFECT. DO NOT ATTEMPT REPAIRS AS THIS IS CONSIDERED NORMAL, AND IS NOT COVERED UNDER WARRANTY. REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM.
09-044-12-27232017-04-25. Service bulletin. VISIBILITY:REARVIEW MIRRORS/DEVICES. SOME VEHICLES MAY EXHIBIT A VIBRATION ON THE DRIVER-SIDE REAR VIEW MIRROR (A) WHEN DRIVING ON A ROUGH ROAD OR HIGHWAY. THE MIRROR VIBRATION MAY GET WORSE WHEN VEHICLE SPEED IS OVER 65MPH (105KM/H). DURING THESE CONDITIONS, CUSTOMERS MAY COMPLAIN THAT THE DRIVER-SIDE REAR VIEW MIRROR IS DIFFICULT TO SEE.
01-026-12-27312017-04-25. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT AN UNUSUAL RATTLE/BUZZING TYPE NOISE FROM THE PRESILENCER WHEN DRIVING AT APPROXIMATELY 1800 RPM.
03-001-12-2625A2017-04-25. Service bulletin. TIRES. SOME VEHICLES MAY EXPERIENCE THE FRONT TIRE SPINNING AND/OR 4WD/DSC LIGHT FLASHES WITH NO DTCS STORED WHEN DRIVING UPHILL OR TAKING OFF FROM A STOP USING HARD ACCELERATION.
09-013-12-2649A2017-04-25. Service bulletin. EQUIPMENT:ELECTRICAL. SOME BOSE AUDIO EQUIPPED VEHICLES MAY EXHIBIT NOISE FROM THE SPEAKERS WHEN USING A BLUETOOTH ENABLED DEVICE, REGARDLESS OF SOUND LEVEL. HOWEVER, THE NOISE DOES NOT OCCUR WHEN USING A PORTABLE AUDIO DEVICE THAT IS CONNECTED TO THE VEHICLE’S AUDIO SYSTEM VIA THE AUXILIARY (AUX) JACK. THIS CONCERN MAY BE CAUSED BY AN INCORRECT BLUETOOTH UNIT MUSIC OUTPUT LEVEL.
07-002-13-28422017-04-24. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. A MUSTY/MILDEW TYPE ODOR MAY COME FROM THE VENTS WHEN THE AIR CONDITIONING (A/C) SYSTEM IS OPERATING. IT IS MOST NOTICEABLE WHEN THE A/C IS FIRST TURNED ON. THIS ODOR IS THE RESULT OF MOLD GROWTH IN THE A/C EVAPORATOR/COOLING UNIT WHICH IS CAUSED BY CONDENSATION, DUST, AND POLLEN WITHIN THE COOLING UNIT. THIS CONDITION IS USUALLY WORSE DURING HIGH HUMIDITY CONDITIONS. “MAZDA AIR COOLING COIL COATING” IS AVAILABLE TO ENCAPSULATE THE MOLD TO REDUCE ODORS. IF THE PRODUCT IS PROPERLY APPLIED, IT CAN EFFECTIVELY REDUCE THE MUSTY/MILDEW ODOR FOR UP TO THREE YEARS.NOTE:SEE PARTS INFORMATION FOR MAZDA AIR COOLING COIL COATING AND KIT PART NUMBERS.
01-027-13-28362017-04-24. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE MIL ILLUMINATION WITH DTC P219A:00 AND/OR P219B:00 STORED IN PCM MEMORY. THE DTCS MAY BE CAUSED BY ABNORMAL ELECTRICAL NOISE WITHIN THE ENGINE HARNESS OF CERTAIN VEHICLES. TO ELIMI-NATE THIS CONCERN, SEPARATE THE A/F SENSOR SIGNAL LINES FROM THE EMISSION HARNESS BY INSTALLING THE SHORT CORD SERVICE PART DETAILED IN THIS BULLETIN.
09-028-12-2701B2017-04-24. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. THE MULTI INFORMATION DISPLAY (MID) AND NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE. PLEASE CONTACT THE APPROPRIATE SOURCE BY REFERRING TO THE FOLLOWING TABLES.
02-004-13-2770B2017-04-21. Service bulletin. STEERING: STEERING WHEEL/HANDLE BAR. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
01-017-13-28022017-04-14. Service bulletin. POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE A LACK OF POWER AND THE WRENCH LIGHT COMES ON WITH DTCS P0123 / P0222 STORED IN MEMORY.WRENCH LIGHT: POWERTRAIN MALFUNCTION / REDUCED POWER WARNING LIGHT • DTC: P0123:00 TP SENSOR NO.1 CIRCUIT HIGH INPUT. • DTC: P0222:00 TP SENSOR NO. 2 CIRCUIT LOW INPUT. TO ELIMINATE THIS CONCERN, THE EMISSIONS HARNESS HAS BEEN IMPROVED.
09-018-13-28032017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE. WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NORMAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION. IF THE CONDITION DOES NOT MEET THE FOLLOWING AND THE SENSOR MALFUNCTION IS SUSPECTED, MAKE SURE TO INSPECT THE SENSOR ACCORDING TO MS3 ONLINE OR WORKSHOP MANUAL (SECTION 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION).
09-019-13-28052017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. TO IMPROVE HANDLING OF CUSTOMER CONCERNS WITH HANDS-FREE (BLUETOOTH) VEHICLE SYSTEMS, MAZDA LAUNCHED A NEW SERVICE PROCEDURE AND PART EXCHANGE PROGRAM EFFECTIVE FEB. 08, 2010 ON APPLICABLE VEHICLES. DUE TO THE COMPLEXITY OF SOFTWARE AND HARDWARE AVAILABLE ON VARIOUS CELLULAR PHONES AND CELL PHONE PROVIDER NETWORKS, IT IS ESSENTIAL FOR CUSTOMERS TO CONTACT THE MAZDA HANDS-FREE SYSTEM CUSTOMER CARE NUMBER AT (800) 430-0153 OR, FOR CUSTOMERS REQUIRING ADDITIONAL RESOURCES, PLEASE DIRECT THEM TO “WWW.MAZDAUSA.COM/BLUETOOTH.” REPRESENTATIVES OF THE CUSTOMER CARE CENTER ARE KNOWLEDGEABLE ON VERIFYING APPROVED PHONES AND PROPERLY PAIRING (PROGRAMMING) SPECIFIC PHONES TO THE VEHICLE’S BLUETOOTH SYSTEM. THEY ARE ALSO BEST EQUIPPED TO RESOLVE A MAJORITY OF THE PAIRING ISSUES AND OTHER BLUETOOTH RELATED CONCERNS WHEN COMMUNICATING DIRECTLY WITH MAZDA CUSTOMERS.
09-014-13-27902017-04-14. Service bulletin. VISIBILITY:SUN/MOON ROOF ASSEMBLY. SOME CUSTOMERS MAY EXPERIENCE A WATER LEAK FROM THE SUNROOF AFTER WASHING THE VEHICLE WITH A HIGH-PRESSURE CAR WASH SYSTEM. HIGH PRESSURE WATER FROM THE CAR WASH MAY DRIP FROM THE DRIP RAIL AND LEAK INTO THE CABIN.
09-017-13-27942017-04-14. Service bulletin. LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK. SOME CUSTOMERS MAY EXPERIENCE A POWER LIFTGATE (PLG) THAT CLOSES BUT DOES NOT LATCH COMPLETELY WHEN THE PLG BUTTON IS PRESSED.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.