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Service bulletin 09-019-13-2805

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097390
Published by NHTSA2017-04-14
Manufacturer's number09-019-13-2805
Manufacturer's date2013-06-14
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

TO IMPROVE HANDLING OF CUSTOMER CONCERNS WITH HANDS-FREE (BLUETOOTH) VEHICLE SYSTEMS, MAZDA LAUNCHED A NEW SERVICE PROCEDURE AND PART EXCHANGE PROGRAM EFFECTIVE FEB. 08, 2010 ON APPLICABLE VEHICLES. DUE TO THE COMPLEXITY OF SOFTWARE AND HARDWARE AVAILABLE ON VARIOUS CELLULAR PHONES AND CELL PHONE PROVIDER NETWORKS, IT IS ESSENTIAL FOR CUSTOMERS TO CONTACT THE MAZDA HANDS-FREE SYSTEM CUSTOMER CARE NUMBER AT (800) 430-0153 OR, FOR CUSTOMERS REQUIRING ADDITIONAL RESOURCES, PLEASE DIRECT THEM TO “WWW.MAZDAUSA.COM/BLUETOOTH.” REPRESENTATIVES OF THE CUSTOMER CARE CENTER ARE KNOWLEDGEABLE ON VERIFYING APPROVED PHONES AND PROPERLY PAIRING (PROGRAMMING) SPECIFIC PHONES TO THE VEHICLE’S BLUETOOTH SYSTEM. THEY ARE ALSO BEST EQUIPPED TO RESOLVE A MAJORITY OF THE PAIRING ISSUES AND OTHER BLUETOOTH RELATED CONCERNS WHEN COMMUNICATING DIRECTLY WITH MAZDA CUSTOMERS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
MAZDA CX-52013, 2014
MAZDA CX-72008, 2009, 2010, 2011, 2012
MAZDA CX-92007, 2008, 2009, 2010, 2011, 2012, 2013
MAZDA MAZDA32010, 2011, 2012, 2013
MAZDA MAZDA52008, 2009, 2010, 2011, 2012, 2013
MAZDA MAZDA62009, 2010, 2011, 2012, 2013
MAZDA MX-52009, 2010, 2011, 2012, 2013
MAZDA RX-82009, 2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-008-242024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
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SA-036-232023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
SA-016-232023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
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