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Service bulletin 09-017-13-2794

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097381
Published by NHTSA2017-04-14
Manufacturer's number09-017-13-2794
Manufacturer's date2013-05-28
NHTSA componentLATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

NHTSA's summary

SOME CUSTOMERS MAY EXPERIENCE A POWER LIFTGATE (PLG) THAT CLOSES BUT DOES NOT LATCH COMPLETELY WHEN THE PLG BUTTON IS PRESSED.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks

Vehicles listed
MAZDA CX-92007, 2008, 2009, 2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
09-038-15-30802017-05-31. Service bulletin. SOME CUSTOMERS MAY COMPLAIN THAT THE DOORS DO NOT LOCK / UNLOCK WHEN PRESSING THE REQUEST SWITCH. THIS MAY BE CAUSED BY A TORN OR CRACKED REQUEST SWITCH RUBBER BUTTON (A). THE RUBBER SURFACE OF THE REQUEST SWITCH MAY BECOME GRADUALLY WORN OUT BY REPEATED USE. WATER MAY ENTER THE REQUEST SWITCH AND CAUSE A SHORT-CIRCUIT OF THE ELECTRICAL SYSTEM. TO ELIMINATE THIS CONCERN, THE THICKNESS OF THE RUBBER BUTTON HAS BEEN INCREASED FROM 0.6 MM TO 1.8 MM TO IMPROVE WEAR RESISTANCE.