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Service bulletin 07-002-13-2842

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097805
Published by NHTSA2017-04-24
Manufacturer's number07-002-13-2842
Manufacturer's date2013-10-28
NHTSA componentEQUIPMENT:APPLIANCE:AIR CONDITIONER

NHTSA's summary

A MUSTY/MILDEW TYPE ODOR MAY COME FROM THE VENTS WHEN THE AIR CONDITIONING (A/C) SYSTEM IS OPERATING. IT IS MOST NOTICEABLE WHEN THE A/C IS FIRST TURNED ON. THIS ODOR IS THE RESULT OF MOLD GROWTH IN THE A/C EVAPORATOR/COOLING UNIT WHICH IS CAUSED BY CONDENSATION, DUST, AND POLLEN WITHIN THE COOLING UNIT. THIS CONDITION IS USUALLY WORSE DURING HIGH HUMIDITY CONDITIONS. “MAZDA AIR COOLING COIL COATING” IS AVAILABLE TO ENCAPSULATE THE MOLD TO REDUCE ODORS. IF THE PRODUCT IS PROPERLY APPLIED, IT CAN EFFECTIVELY REDUCE THE MUSTY/MILDEW ODOR FOR UP TO THREE YEARS.NOTE:SEE PARTS INFORMATION FOR MAZDA AIR COOLING COIL COATING AND KIT PART NUMBERS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Heating and air conditioning

Vehicles listed
MAZDA 6261998, 1999, 2000, 2001, 2002
MAZDA CX-52013, 2014
MAZDA CX-72007, 2008, 2009, 2010, 2011, 2012
MAZDA CX-92007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA MAZDA22011, 2012, 2013, 2014
MAZDA MAZDA32004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA MAZDA52006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA MAZDA62003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA MIATA1999 to 2005
MAZDA MILLENIA1998, 1999, 2000, 2001, 2002
MAZDA MPV1998
MAZDA MPV2000, 2001, 2002, 2003, 2004, 2005, 2006
MAZDA MX-52006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA PROTEGE1998, 1999, 2000, 2001, 2002, 2003
MAZDA PROTEGE 52002, 2003 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
04V2820002004-06-10. EQUIPMENT:OTHER:LABELS
04V1090002004-03-09. EQUIPMENT:OTHER:LABELS
02V0780002002-03-20. EQUIPMENT:OTHER:LABELS
00V3010002000-10-05. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
00V1130022000-04-11. EQUIPMENT:OTHER:LABELS
00V1130012000-04-11. EQUIPMENT:OTHER:LABELS
98V2430001998-10-02. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-027-242024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
SA-008-242024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-032-23a2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
09-032-232023-10-05. Service bulletin. SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G (“2014-2018 MAZDA3 AND 2016-2021 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY”).
09-031-20b2023-08-04. Service bulletin. Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
09-031/20a2023-08-04. Service bulletin. Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
SA-036-232023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
SA-012-232023-04-04. Service bulletin. Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-016-232023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SA-001-23a2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.