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Service bulletin 09-031/20a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10240427
Published by NHTSA2023-08-04
Manufacturer's number09-031/20a
Manufacturer's date2023-07-19
NHTSA componentVISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Glass, wipers and mirrors

Vehicles listed
MAZDA CX-32016, 2017, 2018, 2019
MAZDA MAZDA32014, 2015, 2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20233912023-07-14. Visual System
20191692019-04-04. Visual System
19V2720002019-04-04. VISIBILITY:WINDSHIELD WIPER/WASHER

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-027-242024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
SA-008-242024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
09-003-23b2024-01-06. Service bulletin. Some customers may complain about infotainment center display: Center display touchscreen operates by itself (Ghost Touch). The film of the center display may be peeled off. White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts.
01-007-23a2023-12-05. Service bulletin. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
SA-032-23a2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
SA-039-23a2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
09-032-232023-10-05. Service bulletin. SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G (“2014-2018 MAZDA3 AND 2016-2021 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY”).
09-031-20b2023-08-04. Service bulletin. Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
00-001-232023-08-03. Service bulletin. In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on an “as-needed” basis, a Special Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The BSM radar aiming is performed whenever the BSM control module, the BSM bracket or the rear bumper is replaced.
SA-036-232023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.