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Service bulletin SA-012-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10233704
Published by NHTSA2023-04-04
Manufacturer's numberSA-012-23
Manufacturer's date2023-03-01
NHTSA componentVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; VISIBILITY

NHTSA's summary

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors, Heating and air conditioning

Vehicles listed
MAZDA CX-32016, 2017, 2018, 2019, 2020, 2021
MAZDA CX-302020, 2021, 2022, 2023
MAZDA CX-52013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
MAZDA CX-502023
MAZDA CX-92016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
MAZDA MAZDA22016, 2017, 2018, 2019, 2020, 2021
MAZDA MAZDA32014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
MAZDA MAZDA62014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
MAZDA MX-302022
MAZDA MX-30 PHEV2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
MAZDA MX-52016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20233912023-07-14. Visual System
20193692019-07-29. Visual System
19V5580002019-07-29. VISIBILITY:GLASS, SIDE/REAR
20191692019-04-04. Visual System
19V2720002019-04-04. VISIBILITY:WINDSHIELD WIPER/WASHER

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-043-262026-08-04. Service bulletin. This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction.
09-041-252025-12-04. Service bulletin. Some vehicles may exhibit a distortion in the front windshield causing a distorted view. This is caused by the distortion test process during manufacturing not being conducted correctly. To eliminate this concern, the distortion test process has been modified to perform it on all units during manufacturing.
09-027-252025-08-05. Service bulletin. Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window.
SA-025-252025-06-05. Service bulletin. Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by worn or contaminated wiper blades. It can also be caused by bent wiper arms, or loose wiper arm retaining nuts due to improper handling. Improper handling occurs when pulling on or forcing the wiper arms. Technicians should be aware that while replacement of the wiper blade may resolve some cases, correction of bent components or repositioning of the wiper arms, particularly when the retaining nut is loose, requires additional steps to ensure proper alignment and function.
09-034-242024-07-04. Service bulletin. Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. This is caused by: CASE A: The J-hook binding holding the inner cloth coming loose because the convertible top is opened/closed a lot or from high ambient temperatures. CASE B: After the previous improvement carried out at the supplier since January 19, 2016, some J-hooks have still been found coming loose to bind and hold the inner cloth during the assembly process. To correct the problem: CASE A: Two top-protector clips have been additionally installed to both side edges of the J-hook to prevent the J-hook from loosening and separating. CASE B: An improved inspection process has been started at the supplier to check the appearance of the inner cloth after installation of the clip.
SA-001-24a2024-03-05. Service bulletin. Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
SA-001-242024-02-02. Service bulletin. Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
SA-079-232024-01-05. Service bulletin. Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-059-232023-11-01. Service bulletin. When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO function is disabled if the power window is operated 10 consecutive times without being fully closed (turning the ignition OFF and then ON does not reset the counting). If the power window is fully closed before the 10th time, the counting restarts and the AUTO function is not deactivated.
SA-039-23a2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.