Service bulletin Launch NCU-VSXHE
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10189035 |
| Published by NHTSA | 2021-03-15 |
| Manufacturer's number | Launch NCU-VSXHE |
| Manufacturer's date | 2021-02-19 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
"eCall" Hermes Software Update
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| MERCEDES BENZ SPRINTER 2500 | 2014, 2015 (the catalog's model; the bulletin names a series or trim of it) |
|---|---|
| MERCEDES-BENZ METRIS | 2014 to 2015 |
| MERCEDES-BENZ METRIS | 2016 |
| MERCEDES-BENZ SPRINTER 2500 | 2016 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2021050 | 2021-02-05. Electrical |
|---|---|
| 21V055000 | 2021-02-05. ELECTRICAL SYSTEM:SOFTWARE |
| 2019515 | 2019-10-11. Electrical |
| 19V715000 | 2019-10-08. ELECTRICAL SYSTEM:12V/24V/48V BATTERY |
| 2017247 | 2017-05-10. Electrical |
| 2017220 | 2017-04-21. Electrical |
| 17V272000 | 2017-04-21. ELECTRICAL SYSTEM:SOFTWARE |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| LI82.85-N-074054 | 2023-08-02. Service bulletin. The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly in XENTRY Parts Information (XPI). Please ensure that one of the following replacement part numbers (suitable for the vehicle equipment) is ordered: • Audio30 - A4479002421 • Audio40 - A4479002721 Note: Please refer to this LI in the "Notes" section of the warranty claim |
|---|---|
| LI00.19-N-075749 | 2023-02-03. Service bulletin. Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming. |
| LI54.65-N-075675 | 2023-01-05. Service bulletin. Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the introduction of code FR1 (Rearview camera, non-folding), the folding function of the reversing camera is no longer available (discontinuation of camera cover (KAB) control unit (N144)). Consequently, the reversing camera remains open/folded out at all times. The representation of the camera image on the media display of the radio/radio- navigation (N87/15) is not restricted and functions in the usual way. Information: There are no plans for a retrospective adaptation of the folding function through Aftersales. |
| LI07.16-N-075574 | 2023-01-05. Service bulletin. Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. Once fault is resolved, proceed to step 5. 4. If no relevant Fault Codes are present, or the fault has been previously repaired and Fault Codes erased, proceed to step 5. |
| LI82.85-N-074054 | 2022-01-06. Service bulletin. "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration " |
| LI54.22-N-074063 | 2022-01-06. Service bulletin. Various complaints due to aftermarket OBDII device installed |
| LI00.30-N-074118 | 2022-01-06. Service bulletin. "The “monitor status this driving cycle (PID 41)” can be displayed as “disabled” in the generic scan tool although no monitor of this group is disabled " |
| Initial NCU-PDGH | 2021-03-15. Service bulletin. Initial NCU-eCall Software Update |
| LI82.85-P-072218 | 2021-03-08. Service bulletin. The "Commuter route" option is activated in the settings of the MBUX multimedia system (A26/17). Therefore, the navigation system automatically detects that the vehicle is on a commuter route and automatically starts route guidance without any voice output. |
| 2017030004 | 2021-03-01. Service bulletin. Replace 3rd brake lamp, remove soft top compartment cover to access. |