NHTSA recall 17V272000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 17V272000 |
| Manufacturer | Daimler Vans USA, LLC |
| Reported | 2017-04-21 |
| Owners notified | 2017-09-01 |
| Component | ELECTRICAL SYSTEM:SOFTWARE |
| Units potentially affected | 3 |
| Report | Quarterly report 3, for 2018 quarter 1 |
|---|---|
| Filed with NHTSA | 2018-04-30 |
| Vehicles in the campaign | 3 |
| Reported remedied | 3 (100%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2018 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
What can happen
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
The remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2013 FREIGHTLINER SPRINTER 2500 | Built 2012-09-21 to 2014-03-24. Listed as a series or trim of this model. |
|---|---|
| 2014 FREIGHTLINER SPRINTER 2500 | Built 2012-09-21 to 2014-03-24. Listed as a series or trim of this model. |
| 2013 FREIGHTLINER SPRINTER 3500 | Built 2012-09-21 to 2014-03-24. Listed as a series or trim of this model. |
| 2014 FREIGHTLINER SPRINTER 3500 | Built 2012-09-21 to 2014-03-24. Listed as a series or trim of this model. |
| 2016 MERCEDES-BENZ METRIS | Built 2015-12-22 to 2015-12-22. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| Initial NCU-PDGH | 2021-03-15. Service bulletin. Initial NCU-eCall Software Update |
|---|---|
| Launch NCU - 202 | 2021-03-01. Service bulletin. Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software |
| 1005-14 | 2017-11-17. Service bulletin. 1005-14 Oil Coolant Module |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.