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Service bulletins for the 2011 Nissan Murano

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

131 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
NTB130742021-05-10. Service bulletin. AIR BAGS; VEHICLE SPEED CONTROL; EQUIPMENT. SERVICE INFORMATION: If the BCM in an Applied Vehicle is replaced for any reason and not configured correctly, the following issue may occur - When the driver door is opened, the convertible top opens. When replacing a BCM, make sure to - Follow information in the appropriate Service Manual - Use CONSULT-III plus to perform configuration - Select the correct vehicle in CONSULT-III plus - Confirm the VIN is correct (matches the vehicle) in CONSULT-III plus - Select/install the correct configuration
NTB11103C2021-05-10. Service bulletin. FUEL SYSTEM, GASOLINE. SERVICE INFORMATION Part order approval from TECH LINE is no longer required when replacing the Audio Visual (A/V) Control Unit on an Applied Vehicle. Previously, TECH LINE would need to be contacted to confirm (or assist with) diagnosis and the proper repair prior to ordering an A/V control unit. This process has been suspended.
NTB04094A2021-05-10. Service bulletin. STEERING; SERVICE BRAKES; WHEELS. If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
NTB00033E2021-05-10. Service bulletin. SERVICE BRAKES; WHEELS; SUSPENSION; STEERING. SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
NTB98018G2021-05-10. Service bulletin. ELECTRICAL SYSTEM. As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
NTB12060B2021-05-10. Service bulletin. SUSPENSION. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather, Travel Link Weather OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
NTB130392021-05-10. Service bulletin. ELECTRICAL SYSTEM. SERVICE INFORMATION Improper adjustment or operation of the ASCD brake switch can cause the Automatic Speed Control Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.
NTB130382021-05-10. Service bulletin. VEHICLE SPEED CONTROL; SEAT BELTS. SERVICE INFORMATION The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.
NTB99001A2021-05-10. Service bulletin. SUSPENSION. SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
NTB11012B2021-05-10. Service bulletin. STRUCTURE. SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
NTB10125E2021-05-10. Service bulletin. EQUIPMENT:ELECTRICAL; BACK OVER PREVENTION:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). IF YOU CONFIRM One or more of the following is occurring on an Applied Vehicle: -- Audio streaming via Bluetooth is "choppy" or "clipped." -- "Calculating Route" takes an extended period of time (2-5 minutes) to complete. -- "Could not find a route" displays when attempting to calculate a route. -- Voice Recognition sequence takes too many steps. -- Voice Recognition has difficulty recognizing voicetags. -- The Navigation system reboots. -- XM NavTraffic is slow to report. -- "Handset Phonebook" access is slow. -- When a hands-free call via Bluetooth is in progress and another call comes in ("call waiting"), there is no function available to answer the incoming call. -- Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in. ACTION 1. Perform steps 1-7 of Confirm Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies. 2. If this bulletin applies, load the Reprogramming Software DVD referenced in the Parts Information section. See this bulletin for further detail.
NTB11044A2021-05-10. Service bulletin. WHEELS. SERVICE INFORMATION To increase tire/wheel assembly balancing accuracy, proper steps should be followed - Make sure to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.
NTB12105A2021-05-10. Service bulletin. EQUIPMENT:ELECTRICAL. IF YOU CONFIRM The customer has experienced or is experiencing, while using the hands-free phone, people on the other end of a phone call cannot hear them. The customer's experience may include: Voice is choppy or cuts-out, sounds distant, sounds as if speaking through a tunnel, and/or sounds like it is under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
NTB12106A2021-05-10. Service bulletin. ELECTRICAL SYSTEM. IF YOU CONFIRM The customer has experienced or is experiencing, while using the hands-free phone, people on the other end of a phone call cannot hear them. The customer's experience may include: Voice is choppy or cuts-out, sounds distant, sounds as if speaking through a tunnel, sounds like it is under water. ACTION 1. Replace the TEL Adaptor Unit. 2. Replace the microphone and the map lamp finisher. - For Juke, replace the microphone and microphone finisher. See this bulletin for further detail.
NTB17-024A2021-04-09. Service bulletin. ELECTRICAL SYSTEM. NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB10-033E2021-04-08. Service bulletin. ELECTRICAL SYSTEM. AV CONTROL UNIT REPLACEMENT REQUIRES CONSULT-III PLUS CONFIGURATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB99-001e2021-03-06. Service bulletin. SUSPENSION. STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB11-010a2021-01-09. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. CONSULT-III PLUS This bulletin is no longer active. Please discard previous versions of NTB11-010.
NTB10-029f2020-10-08. Service bulletin. EQUIPMENT; POWER TRAIN; EQUIPMENT ADAPTIVE/MOBILITY. NISSAN; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle during the following conditions: • When making turns • On dry roads • At low speeds (under 40 MPH) And • The above vibration does not occur if the Electric Controlled Coupling is electrically disconnected. NOTE: In some cases, electrically disconnecting the Electric Controlled Coupling may not eliminate the vibration as described above. In these cases, further confirm the incident by removing the rear propeller shaft and retest. If the vibration does not occur with the rear propeller shaft removed, the incident is confirmed. IMPORTANT: Tire size, brand or tread pattern mismatches can cause similar symptoms. To avoid tire related mismatch vibration, it is recommended that when tires need to be replaced, all tires are replaced at the same time with tires of the proper size, same brand and pattern. See ACTION on page 2.
NTB11-103d2020-06-10. Service bulletin. EQUIPMENT:ELECTRICAL. PREMIUM NAVI / AUDIO VISUAL CONTROL UNIT DIAGNOSIS AND ORDERING This bulletin is no longer applicable. Discard previous versions of NTB11-103.
NTB12-055g2020-02-08. Service bulletin. SUSPENSION. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB14-007c2019-07-22. Service bulletin. EQUIPMENT. 370Z ROADSTER AND MURANO CROSSCABRIOLET; CONVERTIBLE TOP PARTS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY below. Discard all previous versions of this bulletin.
P1261, P1258 Mur2019-02-19. Service bulletin. EQUIPMENT. Murano Cross-Cabriolet Soft Top Voluntary Service Campaign - Expiration Notice ***** Campaign Status Update ***** Nissan launched these related Voluntary Service Campaigns in January 2012 on certain 2011-2012 Murano Cross-Cabriolet vehicles to offer customers the opportunity to have several components of the convertible top inspected and, where necessary, adjusted and/or replaced at no charge to the customer for parts and labor. Parts specified for these campaigns are no longer available. Thus, these Voluntary Service Campaigns will expire on January 25, 2019. Vehicles presented for repair after this date will not be covered by these service campaigns and any repairs will be performed at customer expense. ***** What Dealers Should Do**** 1. Service Comm will deactivate P1258 and P1261 on any unrepaired VINs on January 25, 2019. - Repair orders must be opened on or before January 25, 2019 - Dealers should submit any outstanding claims as soon as possible. - No further dealer action is required
NTB17-082b2019-02-19. Service bulletin. ENGINE AND ENGINE COOLING. NISSAN; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin does NOT apply to LEAF vehicles and Titan XD vehicles with V8 diesel engine. This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
NTB12-003a2019-02-19. Service bulletin. EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2011 - 2012 MURANO CROSS CABRIOLET; SOFT TOP Voluntary Service Campaign ID # P1261 is No Longer Active. - Repair orders opened after January 24, 2019 are no longer eligible for reimbursement under Campaign ID # P1261. - Please discard previous versions of NTB12-003.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.