Service bulletins for the 2016 Mazda CX-9
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
613 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| SA-019-21a | 2021-04-26. Service bulletin. EQUIPMENT. MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
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| CSP10a | 2021-04-06. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021 |
| 09-009-21-3759 | 2021-04-05. Service bulletin. STRUCTURE. Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle. |
| 06-002-21-3782 | 2021-04-05. Service bulletin. STEERING. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface. |
| 02-005-21-3794 | 2021-04-05. Service bulletin. SUSPENSION. MAZDA SERVICE PROGRAM (MSP49), Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. The noise can also be duplicated by gently bouncing the right rear suspension (i.e. simulating the movement of a passenger exiting the right rear door). The creaking noise may be caused by stick-slip between the upper spring seat rubber and the coil spring. |
| MT-001-21 | 2021-04-05. Service bulletin. ELECTRICAL SYSTEM. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. |
| SA-072-17 | 2021-03-08. Service bulletin. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE); ELECTRICAL SYSTEM; ENGINE. If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below. |
| SA-070-17 | 2021-03-08. Service bulletin. ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil. |
| MT-020-17 | 2021-03-08. Service bulletin. ELECTRICAL SYSTEM. The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous - Press the MODE switch to switch to the cruise control function. New - Press the MODE switch and hold for 2 seconds_ to switch to the cruise control function. |
| MT-019-17 | 2021-03-08. Service bulletin. EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; SERVICE BRAKES; ELECTRICAL SYSTEM. WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot perform any additional testing of the system. Dealers and customers should never attempt to test or recreate crash scenarios under any circumstances because that could lead to an accident and injuries. NOTE: This article only applies to the applicable vehicles below equipped with SCBS system that uses a Laser Sensor. This article does not apply to newer vehicles equipped with SCBS system that uses a Forward Sensing Camera (FSC). |
| MT-017-17 | 2021-03-08. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices. |
| 15-005-17-3358c | 2021-03-08. Service bulletin. VISIBILITY; STRUCTURE. Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area. Adjacent vehicle (B) driving at same speed, even if the vehicle is still in the alert area. Customers who have owned previous Mazda vehicles are more likely to complain. The BSM control module has been modified to address these customer concerns. |
| 02-009-17-3392 | 2021-03-08. Service bulletin. EQUIPMENT; STRUCTURE; SUSPENSION:FRONT:SHOCK ABSORBER. Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold. |
| CSP10 | 2021-03-03. Service bulletin. ENGINE AND ENGINE COOLING; WHEELS. SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021 |
| CSP05d | 2021-03-03. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING. MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle |
| CSP05c | 2021-03-03. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT. MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle |
| 01-006-21-3779 | 2021-03-03. Service bulletin. ELECTRICAL SYSTEM. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure. |
| 01-005-21-3778 | 2021-03-03. Service bulletin. ELECTRICAL SYSTEM. The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. |
| SA341 | 2021-02-08. Service bulletin. STRUCTURE. Exterior side garnish damage due to improper vehicle lift - Adjust the height of the vehicle lift extension pad to prevent lieft arm contact with the exterior side garnish. If not adjusted properly, the exterior side garnish and/or a fender may be damaged |
| SA334 | 2021-02-08. Service bulletin. SEATS. 2ND Row seat walk-in and recline lever usage |
| SA297 | 2021-02-08. Service bulletin. EQUIPMENT. SEE TECH TIPS |
| SA294 | 2021-02-08. Service bulletin. ELECTRICAL SYSTEM. Do not update the Mazda connect system with an earlier version of software. The latest Mazda connect software (version 58) Do not attempt to update with the software version available on MS3 (version 55). If you update to an earlier version of software you will beed to wait until the end of Sept when software version 59 should be available for download. |
| SA51 | 2021-02-08. Service bulletin. ELECTRICAL SYSTEM. Mazda connect software version 59.00.441 available - Important Update. Used the Labor Op Code in the TSB to update these vehicles with a customer concern until an updated TSB is published. |
| MTI_1133 | 2021-02-08. Service bulletin. STRUCTURE. Exterior side garnish damage due to improper vehicle lift - Adjust the height of the vehicle lift extension pad to prevent lieft arm contact with the exterior side garnish. If not adjusted properly, the exterior side garnish and/or a fender may be damaged by the vehicle. |
| MTI_1124 | 2021-02-08. Service bulletin. SEATS. Third row seat head restraint is not upright - Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the upright position, This may caused by improper fold position of the head restraint(s) when the seat back is folded down. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.