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Service bulletins for the 2016 Mazda CX-9

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

613 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
CSP05b2021-02-05. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT. MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle
09-002-21-37702021-02-05. Service bulletin. ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL; EQUIPMENT. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
07-001-21-37752021-02-05. Service bulletin. EQUIPMENT. A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
02-003-21-37772021-02-05. Service bulletin. STEERING. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
02-002-21-37692021-02-05. Service bulletin. WHEELS. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
01-003-21-37762021-02-05. Service bulletin. ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT. Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input
00-001-21-37682021-02-05. Service bulletin. STEERING; WHEELS; POWER TRAIN; ENGINE AND ENGINE COOLING. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
09-018-172021-02-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
09-017-172021-02-01. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL. Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.
07-005-17-A2021-02-01. Service bulletin. VISIBILITY; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Poor air conditioning performance and operation.
07-005-172021-02-01. Service bulletin. VISIBILITY; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor.
MT-001-172021-02-01. Service bulletin. VISIBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER. Windshield washer fluid change - Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to make the change for all markets.
SA3082021-02-01. Service bulletin. ENGINE AND ENGINE COOLING. Maintenance Monitor engine oil data reset - Engine oiol change reset procedure has changed for the 2016 CX-9. It is important to use this new procedure at every oil change to avoid a unnecessary customer return.
SA2662021-02-01. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. MAZDA Mobile start (MMS) cannot communicate with vehicle
MTI_11152021-02-01. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS; LANE DEPARTURE. Multi-Model - Blind Spot Monitoring (BSM) System Change (update)
09-061-162021-02-01. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message "F ctry" IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.
09-060-162021-02-01. Service bulletin. SEATS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Second-row seat walk-in lever does not work. On some vehicles, The second-row seat back does not fold (B) or slide © forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. This concern may be caused by a disconnected walk-in lever cable. The design of the walk-in lever has been changed to reduce to force applied to the cable. Customer havingt this concern should have their vehicle repaired using the following repair procedure.
05-010-162021-02-01. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC's are stored. The shift shock actually occurs intermittently at lock-up transition with the A/C on. Improperly learned values in the TCM for the lock-up slip control may cause excessive pressure for the lock-up clutch. To avoid improper learning, the control logic of the TCM has been changed. Customers having this concern should have their vehicle repaired using the following repair procedure.
MTI_10322021-01-29. Service bulletin. EQUIPMENT. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
MTI_10312021-01-29. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
MTI_11112021-01-29. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
MTI_10342021-01-29. Service bulletin. UNKNOWN OR OTHER; EQUIPMENT. This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.
09-016-16-31582021-01-28. Service bulletin. SEATS. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
02-009-16-31552021-01-28. Service bulletin. STEERING. Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
SA3322021-01-25. Service bulletin. SEATS:MID/REAR ASSEMBLY. Third row seat head restraint is not upright

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.