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Service bulletins for the 2023 Mazda CX-50

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

351 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Latches and locks are shown. Show all

Bulletins, newest first
SA-017-24a2024-05-04. Service bulletin. EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING; LATCHES/LOCKS/LINKAGES. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control
09-024-242024-05-04. Service bulletin. LATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM. Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. To eliminate this concern, the control software of the DSC HU/CM (or the electronically controlled brake unit) has been modified.
SA-069-232023-11-01. Service bulletin. LATCHES/LOCKS/LINKAGES. At PDI, it may be found that the outer door handle is missing the cover around the key cylinder.
MSP60c2023-09-09. Service bulletin. EQUIPMENT; LATCHES/LOCKS/LINKAGES. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program (MSP60) was launched for certain 2023MY CX-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
MSP60b2023-09-09. Service bulletin. EQUIPMENT; LATCHES/LOCKS/LINKAGES. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program (MSP60) was launched for certain 2023MY CX-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
MSP60a2023-09-05. Service bulletin. LATCHES/LOCKS/LINKAGES; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program (MSP60) was launched for certain 2023MY CX-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
SA-009-23F2023-08-05. Service bulletin. LATCHES/LOCKS/LINKAGES; EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
SA-009-23e2023-07-05. Service bulletin. ENGINE AND ENGINE COOLING; EXTERIOR LIGHTING; LATCHES/LOCKS/LINKAGES; STRUCTURE. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
09-024-232023-07-05. Service bulletin. ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES. Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. When the front door is being closed with a hand touching one or both of the touch sensors on the front outer handle, the out-of-area (reception area) type auto lock function may fail. Control software of the LF control unit (LFU) has been modified.
MSP602023-06-04. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LOCK. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN - TEMPORARILY SUSPENDED Attention all Mazda Dealers: Please see the Dealer Email below sent May 11, 2023. The MSP60 campaign is temporarily suspended. Any repairs in progress can continue as needed.
SA-009-23c2023-05-04. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING. Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
MSP602023-05-04. Service bulletin. LATCHES/LOCKS/LINKAGES; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. The driver’s door may be hard to unlock using the auxiliary key due to increased rotational resistance. All vehicles in the campaign will need to have the front driver door lock inspected to ensure proper mechanical key lock and unlock function. The expected failure rate is said to be less than 0.1% of the vehicle population.
SA-009-23b2023-04-04. Service bulletin. LATCHES/LOCKS/LINKAGES; ENGINE AND ENGINE COOLING; EXTERIOR LIGHTING. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
SA-009-23a2023-04-04. Service bulletin. ENGINE AND ENGINE COOLING; LATCHES/LOCKS/LINKAGES; EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
09-009-232023-03-03. Service bulletin. STRUCTURE; UNKNOWN OR OTHER; LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK; STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS. Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate. To eliminate this concern, the internal structure of the latch and surface treatment of the bolts have been modified.
SA-004/232023-02-02. Service bulletin. LATCHES/LOCKS/LINKAGES. Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate.
SA-053-22a2022-10-06. Service bulletin. LATCHES/LOCKS/LINKAGES. Some customers may complain about a missing rear seatback release button.
SA-053-222022-09-06. Service bulletin. LATCHES/LOCKS/LINKAGES. Some customers may complain about a missing rear seatback release button.
DRW502022-08-04. Service bulletin. EQUIPMENT; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. A small number of vehicles were produced with the incorrect mechanical front door key and key lock cylinder installed. The repair will be an inspection or replacement of the key and key lock cylinder.
SA-017-22a2022-06-04. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT; EXTERIOR LIGHTING:HEADLIGHTS; LATCHES/LOCKS/LINKAGES:DOORS:LOCK; ELECTRICAL SYSTEM. Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. **Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. **If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. **If the reception is good to strong, proceed to the Repair Procedure.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.