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Service bulletins for the 2014 Jeep Grand Cherokee

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

634 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
21-003-152018-11-19. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; POWER TRAIN. Flash: 8HP70 Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may indicate that the transmission shift quality may not meet their expectations under the following conditions. These concerns are separated by vehicle. WK Vehicles ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? Less than desired upshift quality in normal drive mode under light/medium acceleration. ? Less than desired Power-on downshift quality (i.e. passing). ? Less than desired powertrain performance while driving at higher altitudes, on steep grades, or during high speed driving. ? Less than desired tip in/out acceleration during torque converter clutch operation. ? Less than desired engagement quality in 4x4 high or 4x4 low range. WD Vehicles ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? Less than desired engagement quality in 4x4 high or 4x4 low range.
21-012-152018-09-24. Service bulletin. EQUIPMENT; POWER TRAIN; ELECTRICAL SYSTEM. Flash: Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? 3-2, 2-1 Shift bump on deceleration. ? Less than desired shift quality during hard acceleration. ? Excessive shifts during cruise control operation. ? Intermittent delay shift condition. ? Less than desired engine braking during downhill descent. ? Manual gear selection improvements at higher altitudes. ? Less than desired driveability performance in 4 low. ? Hesitation improvements. ? Inconsistent and/or harsh 1-2, 2-3, 3-4, 4-5 upshifts at moderate throttle. ? Inconsistent and/or harsh lift-foot upshifts. ? Inconsistent and/or harsh coasting 3-2, 2-1 downshifts in Hi or Lo range. ? Ratio fault detection during 1-2 upshift or 8-7 downshift. ? Grade hunting (repeated shifting while ascending a grade). ? 8-7-8 shift busyness when approaching max vehicle speed. ? Undesired gear selection at high altitude. ? Undesired gear selection when driving downhill (not enough powertrain braking). ? Time to exit TIP (manual/paddle shift mode) takes too long. ? Unintended downshifts driving at certain speeds. ? 4-3 coasting downshift may cause excessive engine noise during engine braking. ? Shift hanging when vehicle is started cold. ? Undesired shift toggling in Manual/Paddle Shift mode. ? Lo range selec-speed control 1-2 shift busyness.
24-001-152018-09-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, DIESEL. Slight Diesel Odor In The Vehicle This bulletin involves replacing the existing paper cabin filter with an updated charcoal filter. Customers may experience a slight diesel odor inside the vehicle.
08-016-152018-09-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies To 2014-2015 KL Vehicles: A customer may experience a popping noise when listening to AM stations.
14-001-152018-09-24. Service bulletin. FUEL SYSTEM, DIESEL; EQUIPMENT ADAPTIVE/MOBILITY. Diesel Fuel Filter Weepage in Extreme Cold Conditions This bulletin involves installing a new fuel/ water separator filter. Diesel fuel weepage from bottom of the vehicle when a cold soaked vehicle is started at temperatures of -13 F (-25 C) or below when using artic diesel fuel or a cold weather diesel fuel additive.
08-036-14 REV. A2018-06-18. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. Navigation function may resets itself after using One-Shot Voice Recognition (VR). Intermittently the Global Positioning System (GPS) may lose it?s location for a short time and causes routing and positioning concerns. GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. Back-up camera image may be unclear or jittery/stutters at times. Enables Via Mobile software features when released to consumers. (U.S. market only) Able to adjust audio balance / fade settings during a VR session. Correct, condition where user could not exit screen off mode. Mute button status was not being displayed correctly. Presets where not shown correctly or were deleted. Enhancements to POI. ParkSense tone continuously on Enhancement to navigation routing Radio display may shows ?Please insert USB Stick? Enhancement made when video is display in radio when using PAL format video disks Corrected the temperature slider bar not updating on Manual Temperature Control vehicles Navigation may not start or may lose position Rear camera may show a black screen for 3 seconds upon going to reverse Enhancements for iPod or iPhone devices that may not start playing after connecting iPod would not resume playing after a VR session or phone call Radio reset, screen lockup, blank screen or sluggish system response time Compass indicator turns off Touch screen shut down message Radio surround sound will not stay ON Driver memory feature causes Sirius XM failure Loss of radio presets Battery drain-due to radio remains on Uconnect apps don't load AM/FM popping noises and/or static Backup camera display is blank Compass direction may be inco
08-021-14 REV. B2018-06-18. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT. RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. ? Speed Camera UK & Spain complaining that the speed camera feature was not available with the latest MY14 software. ? DAB preset list on the top of the screen doesn't change while scrolling with steering controls. ? Rear view camera jitter. ? Tuner reception software enhancements. ? HVAC temperature control enhancements. ? SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). ? Battery drain due to the radio and cluster back-lighting staying on. ? Postal Code smart speller logic enhancements (EMEA markets only). ? AM/FM steering wheel mode switch button not working (LATAM markets only). ? Navigation Lockout Disable while vehicle is in motion (EMEA markets only). ? Removed network status indicators for SRT/APPS. ? Voice Recognition (VR) says 'cancel' when starting (App) applications. ? iPod would not resume playing after a VR session or phone call. ? Removed the cell signal indicators in the SRT and Apps button on non-US vehicles. ? rear camera may show a black screen for 3 seconds upon going to reverse. ? Navigation would not start or would lose position. ? Removal of parental control under Apps menu. ? Turn by Turn navigation in the cluster set to ON by default. ? Transfer button does not pick-up and transfer incoming call. ? Some Russian letters are caps when they should be lower-case. ? Touch screen locks up in navigation, when Russian is selected. ? Address search availably when the vehicle is moving (EMEA markets only). ? VR messages in Spanish talks to fast. ? Recognition enhancement for Russian VR. ? Hands free audio too low for non-amp vehicle (KL). ? Intermittently ?Registration expired? pop-up appears on display screen. ? Arabic language for navigation only, not the keyboard (RJ3 RJ4 radio only). ? Incorrect time to destination, when
08-062-142018-06-18. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Replace Radio No AM Or FM Reception This bulletin involves replacing the RJ radio with a RA sales code radio. No FM or AM reception.
Z5091195A$2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL. RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
08-002-13 REV. A2018-06-11. Service bulletin. EQUIPMENT. How To Activate The Navigation Maps On A RA3 Radio
08-028-172018-06-11. Service bulletin. EQUIPMENT. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
08-047-162018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Flash: RK4 Radio Enhancements This bulletin involves updating the radio's software. The customer may describe one of the following condition(s): · After initially using radio with USB, radio will suddenly not play using USB. · Track names are displayed twice in USB and Secure Digital (SD) media modes. · Intermittent audio streaming while using USB and SD media devices.
08-003-14 REV. A2018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Integrated Center Stack Missing Buttons This bulletin involves replacing the integrated center stack (ICS) bezel. Summit Edition (sales code AAU) vehicles built with incorrect ICS, missing buttons for Front & Rear Park Assist (sales code XAG) and Forward Collision Warning (sales code LSR).
08-013-14 REV. B2018-06-11. Service bulletin. STEERING; EQUIPMENT. RA2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following. Unable to change CD tracks with steering wheel controls. May be able to change AM/FM frequencies while changing SXM frequencies. Display screen dim. Paired phone list is deleted after ignition cycle. Not able to pair phone. Unable to delete paired device from list. Removed the ability to pair phones while the vehicle is in motion. Voice command not able to play new text messages. SXM presets are lost at times. SXM disappeared and failed to re-register. Intermittently the wrong selected media is played. Noises (pops and cracks) for AM/FM. Audio controls are locked out after using VR. IPOD will not resume playing after phone call. IPOD ‘Repeat? function is not turned on. IPOD songs not accessible through VR without ‘genre?. IPOD shuffle does not continue after ignition cycle. Not able to restore to default setting. Potential for battery draw on E-Call function. Steering wheel control seek up/down function not working. Steering wheel control press and hold skipping channels. Intermittently the wrong pop-ups or displays is shown. Intermittently the phone or media will freeze. Presets or clock setting are lost after software updates. Climate ON/OFF pop-up will not longer appear. Can?t change media source to Disc. Wrong EQ setting being used. Mute function not working correctly. No audio on phone calls.Improvements VR command, prompts and recognition. Blue Tooth Streaming Audio, connection and playing. Audio during hands free calling. Phone book downloading and display. Retaining/storing all presets and improvements to presets from skipping channels. Text message downloading and playing.
08-023-14 REV. A2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; STEERING. RJ2 Or RG2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: Unable to change CD tracks with steering wheel controls. Scroll knob may not functioning on Digital Audio Broadcasting (DAB). Paired phone list is deleted after ignition cycle. Incorrect Russian translations. Not able to pair phone. Unable to delete paired device from list. Removed the ability to pair phones while the vehicle is in motion. Voice command not able to play new text messages. Screen going very dim. DAB service lost. (EMEA Market Only). Not able to ‘refresh? screen in DAB mode.(EMEA Market Only). Steering wheel control mode advance from FM to AM (LATAM Market Only). Intermittently the wrong selected media is played. Noises (pops and cracks) for AM/FM. Unable to delete paired device from list. Unable to deactivate alternate frequency. Audio controls are locked out after using VR. IPOD will not resume playing after phone call. IPOD ‘Repeat? function is not turned on. IPOD songs not accessible through VR without ‘genre?. IPOD shuffle does not continue after ignition cycle. Not able to restore to default setting. Steering wheel control seek up/down function not working. Steering wheel control press and hold skipping channels. Intermittently the wrong pop-ups or displays is shown. Intermittently the phone or media will freeze. Presets or clock setting are lost after software updates. Climate ON/OFF pop-up will not longer appear. Can?t change media source to Disc. Wrong EQ setting being used. Mute function not working correctly. No audio on phone calls.Improvements VR command, prompts and recognition. Blue Tooth Streaming Audio, connection and playing. Audio during hands free calling. Phone book downloading and display. Retaining/storing all presets and improvements to presets from skipping channels. Text message downloading and playing.
24-003-14 REV. A2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Flash: Automatic Temperature Control, Cabin Temperature Too High This bulletin involves reprogramming the HVAC Module with new software. Customers may experience the following condition: Vehicle cabin temperature seems too warm even after reducing the Automatic Temperature Control setpoint.Updating the HVAC software will correct these conditions.
08-084-142018-06-11. Service bulletin. EQUIPMENT. Radio Audio Updates For The Australian Market This bulletin involves updating the radio software. A customer may experience, one or more of the following conditions: Audio turn instructions do not pronounce the Street Names correctly. The audio turn instructions do not pronounce the Street Type.
08-078-142018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. RG2 RJ2 Radio Language Enhancements Portuguese Polish Turkish Brazil-Portuguese This bulletin involves updating the radio's software. The customer may notice one or more of the following. Unable to select ?Portuguese and Polish? languages on VP2 ECE Radio. Unable to select ?Turkish and Brazil-Portuguese? languages on VP2 ROW Radio.
03-001-14 REV. B2018-06-11. Service bulletin. EQUIPMENT. Service Bulletin/RRT 03-001-14 REV.A Superseded By Customer Satisfaction Notification (CSN) P39 Refer to service procedures outlined in CSN P39.
08-064-142018-06-11. Service bulletin. EQUIPMENT. RJ4 Navigation Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. Peru maps not available. When using navigation route guidance with Spanish language selected the customer will have English voice guidance presented when it should be in Spanish.
03-001-14 REV. A2018-06-11. Service bulletin. EQUIPMENT. Front Half Shaft Boot Clamp Loose This bulletin involves replacing both front half shafts. Some vehicles may have been built with loose front half shaft boot clamps. A loose front half shaft boot clamp could allow the boot to come loose allowing moisture and debris into the CV joint.
03-001-142018-06-11. Service bulletin. EQUIPMENT. Front Half Shaft Boot Clamp Loose This bulletin involves replacing both front half shafts. Some vehicles may have been built with loose front half shaft boot clamps. A loose front half shaft boot clamp could allow the boot to come loose allowing moisture and debris into the CV joint.
08-054-142018-06-11. Service bulletin. EQUIPMENT. Flash: RM4 UCONNECT AM/FM/BT/NAV/Voice Navigating Resets When Driving This bulletin involves update the radio with new software. Customer may experience the navigation resets while driving.
24-002-142018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL. Driver And Passenger HVAC Blower Air Temperatures Are Not The Same When ?Sync? Setting Mode Is Selected And Headlamps Always Stay On. This bulletin involves selectively replacing the solar sensor. Customers may experience the following condition: When using the Automatic Temperature Control ?SYNC? mode, left and right outlet temperatures do not match regardless of the desired temperature setting is the same. Occupants will experience being cold (winter time), on either passenger or driver side, even though the temperature setting is the same. Headlamps are always staying on, when they are set to Auto mode.
08-002-13 REV. A2018-06-04. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. How To Activate The Navigation Maps On A RA3 Radio

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.