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Service bulletin 08-036-14 REV. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10141246
Published by NHTSA2018-06-18
Manufacturer's number08-036-14 REV. A
Manufacturer's date2014-07-31
NHTSA componentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

NHTSA's summary

RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. Navigation function may resets itself after using One-Shot Voice Recognition (VR). Intermittently the Global Positioning System (GPS) may lose it?s location for a short time and causes routing and positioning concerns. GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. Back-up camera image may be unclear or jittery/stutters at times. Enables Via Mobile software features when released to consumers. (U.S. market only) Able to adjust audio balance / fade settings during a VR session. Correct, condition where user could not exit screen off mode. Mute button status was not being displayed correctly. Presets where not shown correctly or were deleted. Enhancements to POI. ParkSense tone continuously on Enhancement to navigation routing Radio display may shows ?Please insert USB Stick? Enhancement made when video is display in radio when using PAL format video disks Corrected the temperature slider bar not updating on Manual Temperature Control vehicles Navigation may not start or may lose position Rear camera may show a black screen for 3 seconds upon going to reverse Enhancements for iPod or iPhone devices that may not start playing after connecting iPod would not resume playing after a VR session or phone call Radio reset, screen lockup, blank screen or sluggish system response time Compass indicator turns off Touch screen shut down message Radio surround sound will not stay ON Driver memory feature causes Sirius XM failure Loss of radio presets Battery drain-due to radio remains on Uconnect apps don't load AM/FM popping noises and/or static Backup camera display is blank Compass direction may be inco

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Equipment and accessories, 12-volt battery, Backup camera

Vehicles listed
DODGE DURANGO2014
DODGE VIPER2013, 2014
JEEP CHEROKEE2014
JEEP GRAND CHEROKEE2014
RAM 15002013, 2014
RAM 25002013, 2014
RAM 35002013, 2014
RAM 45002013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
15V5170002015-08-14. ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES; ENGINE AND ENGINE COOLING:ENGINE:DIESEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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S20250000012024-01-02. Service bulletin. Malfunction Indicator Lamp Illumination (MIL). Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
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S20250000012023-04-17. Service bulletin. Malfunction Indicator Lamp Illumination (MIL). Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
S1623000028 Rev.2023-02-13. Service bulletin. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S1625000003 Rev.2023-02-13. Service bulletin. Malfunction Indicator Lamp (MIL) Illumination. NOx Sensor Diagnostic Trouble Codes (DTCs) Diagnosis Information.
21017212023-01-17. Service bulletin. Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.
11004142023-01-17. Service bulletin. Chirp Type Noise Emitted From Exhaust This bulletin involves replacement of the muffler to correct a chirp type noise that is emitted from the exhaust when the engine enters MDS mode. Vehicle operators may experience the following condition: Chirp Type Noise Emitted From Exhaust when entering MDS mode
25001152023-01-09. Service bulletin. Diesel Exhaust Fluid (DEF) Level Gauge Inaccurate Or Stuck This bulletin involves verifying the correct DEF level in the tank and if necessary, replacing the DEF pump module. A small number of customers may comment that their DEF level gauge is stuck for long periods of time or is erratic. The customer may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs). ? P203B - Reductant Level Sensor Circuit Performance ? P203C - (Diesel Exhaust Fluid) Reductant Level Sensor Circuit Low. ? P203D - (Diesel Exhaust Fluid) Reductant Level Sensor Circuit High.
23021152023-01-09. Service bulletin. Squeak Noise Coming From The Rear Seat This bulletin involves applying tape to the rear seat track J-rail. The customer may describe a squeak noise coming from the rear seat, typically when the seat is unoccupied. The noise may be caused by metal to metal contact of the rear seat track J-rail.