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Service bulletins for the 2014 Jeep Grand Cherokee

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

634 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
08-054-162018-06-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · Poor or no connection to cellular network (U.S. market only). HVAC temperature out of sync with radio display (KL vehicles). Track names may be displayed twice in USB or SD media modes. · SD, USB or BTSA modes may become non-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. · Navigation function may resets itself after using One-Shot VR. Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. · GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. · A false Pop-up message may appear Vehicle Phone Requires Service even though the vehicle?s phone works properly. · Back-up camera image may be unclear or jittery/stutters at times. · Enables Via Mobile software features when released to consumers (U.S. market only). · Able to adjust audio balance / fade settings during a VR session. · Correct condition where user could not exit screen off mode. · Mute button status was not being displayed correctly. · Presets where not shown correctly or were deleted. · Enhancements to POI. · ParkSense tone continuously on. · Enhancement to navigation routing. · Radio display may shows ?Please insert USB Stick?. · Enhancement made when video is display in radio when using PAL format video disks. · Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. · Navigation may not start or may lose position. · Rear camera may show a black screen for 3 seconds upon going to rev
68206429A2018-06-04. Service bulletin. SEATS; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Pad, Seat Cushion Before replacing the above part(s), please call the Micah Straub (engineer) at cell (248) 613-2478. Engineering is gathering information regarding this system. If no response in 15 minutes, proceed with repair.
23-016-162018-06-04. Service bulletin. SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; SEATS:MID/REAR ASSEMBLY; EQUIPMENT. Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.
R692018-06-04. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR. Emissions Recall R69 Selective Catalytic Reduction Catalyst Effective immediately all repairs on involved vehicles are to be performed according to this recall. Service Bulletin 18-064-15 is no longer applicable for vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall. The Selective Catalytic Reduction (SCR) catalyst on about 11,400 of the above vehicles is experiencing washcoat degradation, which may lead to the exceedance of exhaust emission standards.
24-003-142018-05-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM. Flash: Automatic Temperature Control- Cabin Temperature Too High This bulletin involves selectively erasing and reprogramming the HVAC Module with new software. Customers may experience the following condition: ? Vehicle cabin temperature seems too warm even after reducing the Automatic Temperature Control setpoint. Updating the HVAC software will correct these conditions.
08-036-142018-05-21. Service bulletin. EQUIPMENT. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. ? Navigation display enhancement. ? Enables Via Mobile software features when released to consumers. ? Able to adjust audio balance / fade settings during a VR session. ? Correct, condition where user could not exit screen off mode. ? Mute button status was not being displayed correctly. ? Presets where not shown correctly or were deleted. ? Enhancements to POI. ? ParkSense tone continuously on. ? Enhancement to navigation routing. ? Radio display may shows ?Please insert USB Stick?. ? Enhancement made when video is display in radio when using PAL format video disks. ? Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. ? Navigation may not start or may lose position. ? Rear camera may show a black screen for 3 seconds upon going to reverse. ? Enhancements for iPod or iPhone devices that may not start playing after connecting. ? iPod would not resume playing after a VR session or phone call. ? Radio reset, screen lockup, blank screen or sluggish system response time. ? Compass indicator turns off. ? Touch screen shut down message. ? Radio surround sound will not stay ON. ? Driver memory feature causes Sirius XM failure. ? Loss of radio presets. ? Battery drain - due to radio remains on. ? Uconnect apps don't load. ? AM/FM popping noises and/or static. ? Backup camera display is blank. ? Compass direction may be incorrect. ? Vehicle's Icon changes on the navigation map. ? Loss of vehicle position on NAV map. ? ?Vehicle Phone Requires Service? message appears on 8.4? screen. ? Nav turn-by-turn enhancements. ? Nav map guidance enhancements. ? Nav text overlaps in detour menu. ? Nav map, vehicle location enhancements in areas with low GPS signals. ? Navigation shows vehicle in San
08-013-14 REV. A2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RA2 Radio Enhancement This bulletin involves updating the radio's software. The customer may notice one or more of the following. ? Display screen dim. ? Paired phone list is deleted after ignition cycle. ? Not able to pair phone. ? Unable to delete paired device from list. ? Removed the ability to pair phones while the vehicle is in motion. ? Voice command not able to play new text messages. ? SXM presets are lost at times. ? SXM disappeared and failed to re-register. ? Intermittently the wrong selected media is played. ? Noises (pops and cracks) for AM/FM. ? Audio controls are locked out after using VR. ? IPOD will not resume playing after phone call. ? IPOD ?Repeat? function is not turned on. ? IPOD songs not accessible through VR without ?genre?. ? IPOD shuffle does not continue after ignition cycle. ? Not able to restore to default setting. ? Potential for battery draw on E-Call function. ? Steering wheel control seek up/down function not working. ? Steering wheel control press and hold skipping channels. ? Intermittently the wrong pop-ups or displays is shown. ? Intermittently the phone or media will freeze. ? Presets or clock setting are lost after software updates. ? Climate ON/OFF pop-up will not longer appear. ? Can?t change media source to Disc. ? Wrong EQ setting being used. ? Mute function not working correctly. ? No audio on phone calls. Improvements ? VR command, prompts and recognition. ? Blue Tooth Streaming Audio, connection and playing. ? Audio during hands free calling. ? Phone book downloading and display. ? Retaining/storing all presets and improvements to presets from skipping channels. ? Text message downloading and playing.
08-026-142018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Flash: RK4 RM4 RL4 UCONNECT 8.4N AM/FM/BT/NAV This bulletin provides software to fix the following issues: Simplified Chinese handwriting recognition issue applicable to China CIP radio, (RK4) eCall message related battery drain issue applicable to China/Japan/S.Korea (RK4,RM4,RL4) Simplified Chinese handwriting recognition issue applicable to China CIP radio, (RK4) eCall message related battery drain issue applicable to China/Japan/S.Korea (RK4,RM4,RL4)
08-021-14 REV. A2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RG3 RG4 RJ3 RJ4 RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. ? SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). ? Battery drain due to the radio and cluster back-lighting staying on. ? Postal Code smart speller logic enhancements (EMEA markets only). ? AM/FM steering wheel mode switch button not working (LATAM markets only). ? Navigation Lockout Disable while vehicle is in motion (EMEA markets only). ? Removed network status indicators for SRT/APPS. ? iPod would not resume playing after a VR session or phone call. ? Removed the cell signal indicators in the SRT and Apps button on non-US vehicles. ? rear camera may show a black screen for 3 seconds upon going to reverse. ? Navigation would not start or would lose position. ? Removal of parental control under Apps menu. ? Turn by Turn navigation in the cluster set to ON by default. ? Transfer button does not pick-up and transfer incoming call. ? Voice Recognition (VR) says 'cancel' when starting (App) applications. ? Some Russian letters are caps when they should be lower-case. ? Touch screen locks up in navigation, when Russian is selected. ? Address search availably when the vehicle is moving (EMEA markets only). ? VR messages in Spanish talks to fast. ? Recognition enhancement for Russian VR. ? Hands free audio too low for non-amp vehicle (KL). ? Intermittently ?Registration expired? pop-up appears on display screen. ? Arabic language for navigation only, not the keyboard (RJ3 RJ4 radio only). ? Incorrect time to destination, when ignition is cycled. ? Volume adjustment for navigation prompts, for phone call. ? Incorrect rear to center fade displayed at start up. ? Translation enhancements for French German and Spanish. ? Right arrow doesn't work for advancing through preset. ? Map zoom level reduced. ? Park sense audio tone stuck on. ?
08-020-142018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Flash: Radio May Be Muted Caused By The Amplifier Not Communicating This bulletin involves updating the Amplifier?s software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus. On further inspection U0186-00 Lost communication with the audio amplifier may be found.
21-007-142018-05-21. Service bulletin. EQUIPMENT; POWER TRAIN. Difficult Shifting Into 1st And 2nd Gear This bulletin involves inspecting and adjusting the manual transmission shift cable Difficult shifting into 1st and/or 2nd gears may be due to any of the following conditions; A. Gearshift Select cable improperly adjusted. B. Gearshift cables not seated at shifter. C. Gearshift cables not seated at transmission. D. Neutral sensor rotated out of position.
08-013-142018-05-21. Service bulletin. EQUIPMENT; STEERING. RA2 Radio Enhancement This bulletin involves updating the radio's software. The customer may notice one or more of the following. ? Paired phone list is deleted after ignition cycle. ? Not able to pair phone. ? Unable to delete paired device from list. ? Removed the ability to pair phones while the vehicle is in motion. ? Voice command not able to play new text messages. ? SXM presets are lost at times. ? SXM disappeared and failed to re-register. ? Intermittently the wrong selected media is played. ? Noises (pops and cracks) for AM/FM. ? Audio controls are locked out after using VR. ? IPOD will not resume playing after phone call. ? IPOD ?Repeat? function is not turned on. ? IPOD songs not accessible through VR without ?genre?. ? IPOD shuffle does not continue after ignition cycle. ? Not able to restore to default setting. ? Potential for battery draw on E-Call function. ? Steering wheel control seek up/down function not working . ? Steering wheel control press and hold skipping channels . ? Intermittently the wrong pop-ups or displays is shown. ? Intermittently the phone or media will freeze. ? Presets or clock setting are lost after software updates. ? Climate ON/OFF pop-up will not longer appear. ? Can?t change media source to Disc. ? Wrong EQ setting being used. ? Mute function not working correctly. ? No audio on phone calls. Improvements ? VR command, prompts and recognition. ? Blue Tooth Streaming Audio, connection and playing. ? Audio during hands free calling. ? Phone book downloading and display. ? Retaining/storing all presets and improvements to presets from skipping channels. ? Text message downloading and playing.
08-003-142018-05-21. Service bulletin. EQUIPMENT. Integrated Center Stack Missing Buttons This bulletin involves replacing the integrated center stack (ICS) bezel. Summit Edition (sales code AAU) vehicles built with incorrect ICS, missing buttons for Front & Rear Park Assist (sales code XAG) and Forward Collision Warning (sales code LSR).
08-049-132018-05-21. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. RA3 And RA4 Radio Enhancements This bulletin involves upgrading the software on the RA3 or RA4 Radio. A customer may experience, one or more of the following conditions. ? Radio reset, screen lockup, blank screen or sluggish system response time. ? Loss of vehicle position on NAV map. ? Compass indicator turns off. ? Erratic changes to vehicle icon on NAV map. ? Touch screen shut down message. ? Radio surround sound will not stay ON. ? Driver memory feature causes Sirius XM failure. ? Loss of radio presets. ? Battery drain - due to radio remains on. ? Uconnect apps don't load. ? AM/FM popping noises and/or static. ? Backup camera display is blank.
08-002-13 REV. B2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. How To Activate The Navigation Maps On A RA3 Radio
17-004-132018-05-14. Service bulletin. SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM; EQUIPMENT. Cleaning Of Rear Air Suspension At Every Engine Oil Change This bulletin involves cleaning the left and right side rear air spring bellows and piston area at the lower control arm pocket in the rear of the vehicle. Rear suspension air springs may become damaged due to abrasion from road debris or the air spring can become punctured due to ice/snow build-up at bottom of piston at lower control arm.
90025192018-02-21. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. 82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
17-004-132018-02-21. Service bulletin. SUSPENSION; ENGINE AND ENGINE COOLING; EQUIPMENT. Cleaning Of Rear Air Suspension At Every Engine Oil Change This bulletin involves cleaning the left and right side rear air spring bellows and piston area at the lower control arm pocket in the rear of the vehicle. Rear suspension air springs may become damaged due to abrasion from road debris or the air spring can become punctured due to ice/snow build-up at bottom of piston at lower control arm.
08-006-16 REV. A2017-11-03. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RA2 RG2 RJ2 Radio EnhancementsThis bulletin involves updating the radio's software. The customer may notice one or more of the following:· **During an ignition cycle, there is loss of functionality to play from the list of media sources: USB (Universal Serial Bus)/SD (Secure Digital) Card/Bluetooth streaming device.· Intermittently missing tracks on USB/SD Card media modes.**· Potential for inoperative or blank radio display.· Radio displays message ?Please insert update USB?.· AM/FM presets lost over an ignition cycle. · iPod Synchronization will be incomplete causing the Voice Recognition (VR) to be inoperative.· Display shows multiple USB media song titles in the browse menu.· System incorrectly comes up in Aux mode.· Unable to change CD tracks with steering wheel controls.· May be able to change AM/FM frequencies while changing SXM frequencies.Display screen dim.· Paired phone list is deleted after ignition cycle.· Not able to pair phone.· Unable to delete paired device from list.· Removed the ability to pair phones while the vehicle is in motion.· Voice command not able to play new text messages.· SXM presets are lost at times.· SXM disappeared and failed to re-register.· Intermittently the wrong selected media is played.· Noises (pops and cracks) for AM/FM. Audio controls are locked out after using VR. · iPod will not resume playing after phone call. · iPod ?Repeat? function is not turned on. · iPod songs not accessible through VR without ?genre?. · iPod shuffle does not continue after ignition cycle. · Not able to restore to default setting. · Potential for battery draw on E-Call function. · Steering wheel control seek up/down function not working. · Steering wheel control press and hold skipping channels. · Intermittently the wrong pop-ups or displays are shown. · Intermittently the phone or media will freeze. · Presets or clock setting are lost after software updates. · Climate ON/OFF pop-up
90036132017-11-03. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. License Lamp If vehicle comes in for license plate bulb replacement, you will need to determine the version of the bulbs that you have. ~ ~ If you have clear lenses with lines on them, you will need PN 68225282AA. If none are available, you will need to order PN 68360246AA (Non-Camera) or 68360247AA (Camera).~ ~ If you have opaque lenses, you will only need PN 68228927AA
08-028-17 REV. B2017-11-03. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH and EZC Only). Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loss of time display. Media devices, phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
24-003-162017-10-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customers may describe an unpleasant odor in the vehicle after driving from highway speed limits back down to city speed limits. Updating the HVAC software will correct these conditions.
5LC23DX9A$2017-10-13. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Load Floor Handle If you are in need of a load floor handle, please just order the handle, it is no longer necessary to replace the load floor assembly for a replacement load floor handle
08-047-162016-07-14. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SUBJECT: Flash: RK4 Radio Enhancements OVERVIEW: This bulletin involves updating the radio's software. SYMPTOM/CONDITION: The customer may describe one of the following condition(s): · After initially using radio with USB, radio will suddenly not play using USB. · Track names are displayed twice in USB and Secure Digital (SD) media modes. · Intermittent audio streaming while using USB and SD media devices.
08-029-16 REV. A2016-07-14. Service bulletin. EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:WIRING. SUBJECT: Accessory Kit to Enhance Flat Tow Performance SYMPTOM/CONDITION: The customer may describe that their vehicle shakes or bounces while being flat towed.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.