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Service bulletins for the 2020 Ford Explorer

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

402 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Backup camera are shown. Show all

Bulletins, newest first
25N172026-03-27. Other. LANE DEPARTURE: BLIND SPOT DETECTION; BACK OVER PREVENTION: WARNINGS; BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING; UNKNOWN OR OTHER. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 513912023-03-04. Service bulletin. BACK OVER PREVENTION. Some 2020-2021 Explorer vehicles with 2.3L engine may exhibit a lack of heat from the passenger side vents of the vehicle when using the climate control. When diagnosing for insufficient, erratic or no heat from passenger side vents, perform Workshop Manual (WSM) pinpoint (PPT) tests K, and referred pinpoint tests G/H, and/or AE as applies. If WSM PPT tests are inconclusive, replace heater core per WSM Section 412-00.
SSM 512482023-01-05. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 511692022-11-29. Service bulletin. BACK OVER PREVENTION:DISPLAY FUNCTION. Some 2020-2022 Aviator/Explorer Hybrid vehicles may experience a concern where the EV power flow does not display in the center display screen. This may be due to accessory protocol interface module (APIM) software. To correct the condition, run the APIM-SYNC Module (APIM) Standard Programming application using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-22542022-07-01. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
SSM 506592022-04-13. Service bulletin. BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM. Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 497562021-05-03. Service bulletin. BACK OVER PREVENTION:SOFTWARE. Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.
TSB 20-23012020-10-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM. Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
SSM 490322020-08-04. Service bulletin. BACK OVER PREVENTION; ELECTRICAL SYSTEM; EQUIPMENT. Some 2020 Corsair/Explorer/Super Duty vehicles built on or before 27-May-2020 and not equipped with a 360-camera system may exhibit various rear parking aid camera concerns such as poor image quality, flickering and/or completely inoperative. If a vehicle exhibits any of these conditions, replace the rear parking aid camera. Refer to Workshop Manual (WSM), Section 413-13. For claiming, use causal part 19G490 and any applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.