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Service bulletin SA-005-25

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11013792
Published by NHTSA2025-02-05
Manufacturer's numberSA-005-25
Manufacturer's date2025-01-27
NHTSA componentSTEERING

NHTSA's summary

Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering

Vehicles listed
MAZDA CX-302025
MAZDA CX-52023, 2024, 2025
MAZDA CX-50 HYBRID2025 (the catalog's model; the bulletin names a series or trim of it)
MAZDA CX-702025
MAZDA CX-92022, 2023
MAZDA CX-902024, 2025
MAZDA MAZDA32022, 2023, 2024, 2025
MAZDA MX-302022, 2023
MAZDA MX-52022, 2023, 2024, 2025

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20255922025-10-29. Steering
20240182024-01-18. Steering
24V0220002024-01-18. STEERING
23V4290002023-06-15. SUSPENSION:CRITICAL FASTENERS; STEERING:CRITICAL FASTENERS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
06-001-262026-08-04. Service bulletin. DESCRIPTION Some customers may complain that the electric power steering warning light illuminates after engine start and DTC U2011:1C is stored. Zinc-plated whisker may form inside the EPS motor and trigger the DTC. However, since it is cleared when power is supplied during DTC detection, normal operation can be restored by turning the ignition OFF and then ON. Furthermore, there is no possibility of recurrence. This case may be resolved through a simple inspection or repair without the need for parts replacement, potentially avoiding unnecessary customer waiting time.
SA-028-262026-05-04. Service bulletin. DESCRIPTION Some vehicles may exhibit a clicking, popping, tapping or knocking noise from the front when turning left or right and accelerating. NOTE: The noise could occur at different steering wheel angles or power levels. Due to the insulating properties of the suspension and chassis, it can be difficult to determine which driveshaft is at fault by listening from inside the vehicle. See the attached video for an example of an outer CV joint clicking. Repair Procedure: Replace the affected driveshaft after confirming the source of the noise using chassis ears. Both driveshafts may be faulty; verify each side before replacement.
SA-051-252025-12-05. Service bulletin. Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.
06-001-252025-02-05. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
SA-060-242024-09-04. Service bulletin. Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
15-003-242024-07-04. Service bulletin. Some customers may experience that, after overtaking a truck and moving in front of the truck with turn signal on, the steering assist pushes the vehicle back to the overtaking lane even without BSM warning light turning on in the outer mirror. This may be caused by an improper detection by the side radar sensors occurring in a specific driving environment. To eliminate this concern, the control software of the side radar sensors has been modified.
SA-011-242024-03-06. Service bulletin. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
PF-24-022024-02-02. Service bulletin. When placing an order for KJK8-32-110A as a service part replacement such as a collision repair, standard “over-the-counter” order, etc. The supplemental part K1Y0-32-FX8A (spring kit) must be replaced when installing the steering gear KJK8-32-110A.
15-001-242024-02-01. Service bulletin. Some vehicles may exhibit one or both of following, making the customer uncomfortable with the operation; 1. Sometimes the steering assist feeling by the Emergency Lane Keeping may be stronger than expected while driving at 37 mph 60 km/h) (or faster. 2.The Smart Brake Support may operate unexpectedly when parking in reverse under certain conditions, mainly while driving at 1.2 mph ( 2 km/h) to 9.3 mph (15 km/h) on flat ground in reverse and vehicle(s) etc. are present around the parking space. 3. While driving on a curved road condition with the MRCC activated, a vehicle in the right or left lane may be detected as an ahead vehicle and the MRCC unexpectedly reduces vehicle speed. This is caused by: 1. There was some room to refine the engineering for a better steering feel. 2.Too sensitive detection of vehicles or objects while in reverse and backing up. To eliminate this concern, the control software of the Vehicle Control Module (VCM) has been modified.
06-001-242024-02-01. Service bulletin. Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.