Service bulletin ITB13033A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10192236
Published by NHTSA	2021-05-10
Manufacturer's number	ITB13033A
Manufacturer's date	2013-08-28
NHTSA component	LANE DEPARTURE; POWER TRAIN; AIR BAGS; STEERING; WHEELS

NHTSA's summary

SERVICE INFORMATION: At engine start up, if a low 12 volt battery condition (approximately 8 volts) occurs with an Applied Vehicle, the following conditions may happen: * The Power Steering Warning Light is, or may have been ON. * DTC codes C13EB (DAST1, DAST2) and C13E9 (DAST1) may be stored as current or past. * Power steering will go to EPS mode (reduced power assist). Additionally, * The steering wheel may be off-center when starting to drive. Please see this bulletin for futher details.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Air bags, Driver assistance, Steering, Transmission and driveline, Wheels

Trouble codes named

C13E9, C13EB

Vehicles listed
INFINITI Q50	2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2024362	2024-06-21. Powertrain
24V470000	2024-06-21. POWER TRAIN:DRIVELINE:DRIVESHAFT
16V430000	2016-06-13. STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
2016296	2016-06-10. Steering
16V244000	2016-04-26. AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
2016123	2016-03-17. Airbag
2014416	2014-09-24. Powertrain
2014415	2014-09-23. Powertrain
2014414	2014-09-23. Powertrain
14V582000	2014-09-22. POWER TRAIN:AUTOMATIC TRANSMISSION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB19-024D	2024-10-22. Service bulletin. DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ITB10-067C	2023-03-07. Service bulletin. WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024B	2022-05-20. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC835 - R1606 Ca	2021-10-07. Service bulletin. R1606 Occupant Classification System (OCS) Campaign Quality Review *** Retailer Announcement * INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITI’s quality standards. * What Retailers Should Do *** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC835. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. • Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
ITB09063B	2021-05-10. Service bulletin. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
ITB13026E	2021-05-10. Service bulletin. SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure of this bulletin. See this bulletin for further detail.
ITB16006	2021-05-10. Service bulletin. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos. The front sonar parking sensor may activate if: The front license plate is bent outward from its bracket (there is a gap between the license plate and the bracket) OR the front license plate frame is bent or loose and is hanging outward, away from the license plate and/or bracket (there is a gap between the license plate frame and the license plate and/or bracket) OR the bracket is loose and is hanging outward, away from the bumper (there is a gap between the bracket and the bumper). If any of these conditions are found, correct it by removing the gap (straighten the license plate, straighten and/or secure the license plate frame, or secure the bracket, as it applies). - Retest the operation of the front sonar parking sensor. If the issue is not resolved, go to ASIST and the related Electronic Service Manual (ESM) for further diagnosis. See this bulletin for further detail.
P5326OL	2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P5323OL	2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P5323	2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.