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Service bulletin ITB19-024B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10212027
Published by NHTSA2022-05-20
Manufacturer's numberITB19-024B
Manufacturer's date2022-04-26
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS

NHTSA's summary

DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Air bags, Electrical system, Software

Trouble codes named

B00A0

Vehicles listed
INFINITI FX352009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX352013
INFINITI JX352013
INFINITI Q502014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
INFINITI Q50 HYBRID2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q602017, 2018, 2019, 2020, 2021, 2022
INFINITI QX502019, 2020, 2021, 2022
INFINITI QX562011, 2012, 2013
INFINITI QX602014, 2015, 2016, 2017, 2018, 2019, 2020
INFINITI QX602022
INFINITI QX60 HYBRID2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX702014, 2015, 2016, 2017
INFINITI QX802014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
INFINITI redundant QX552022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
17V4760002017-07-27. ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
14V1380002014-03-25. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
13V4450002013-10-17. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
REV 4 - PC839 202022-05-20. Service bulletin. REMINDER: Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE March 17, 2022 Please discard earlier versions of this bulletin. The announcement from February 24, 2021 has been updated to highlight the following important information: • REMINDER: This client service initiative as a free infotainment software update (PC839) will expire in two weeks March 31, 2022. • Beginning April 1, 2022 the software update will be available as a client payable software service upgrade should a client request the wireless Apple CarPlay® update. • INFINITI continues to make progress to improve the software with Wireless Apple CarPlay. More information will be provided as soon as possible.
ITB19-042C2022-05-20. Service bulletin. AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-030B2022-05-20. Service bulletin. AV CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB21-0262022-01-08. Service bulletin. SOFTWARE UPDATE FOR CLOCK INCORRECT IF YOU CONFIRM One or more of the following occurs: • The clock resets to 1:00. • The clock changes 4-6 hours ahead of actual time. • Set Clock Manually icon is grayed out. ACTION 1. Confirm that the Infotainment software version is not 4710. See Check Software Version on page 3. 2. If the Infotainment software version is not 4710, perform Update AV Control Unit starting on page 5. 3. Manually set the clock time and date to complete the infotainment update.
ITB140262021-05-10. Service bulletin. IF YOU CONFIRM When initially applying the brakes: * The brakes are too sensitive and may unexpectedly grab with a lower than normal pedal pressure. AND * Only occurs at ambient temperatures below 40°F (4°C). NOTE: This Service Procedure will not change or affect any braking sensitivity above 40°F (4°C). ACTION 1. Bleed the brake hydraulic system. 2. Reprogram the Brake Controller. 3. Erase all DTCs present. Please see this bulletin for further details.
PC2842021-05-10. Service bulletin. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 JX35/QX60 vehicles that are currently in retailer inventory.
ITB20-0052020-03-06. Service bulletin. 2016-2019 QX80; MIL ON WITH DTC P0174 IF YOU CONFIRM The MIL is ON and only DTC P0174 (FUEL SYS LEAN B2) is stored in the ECM. ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.
ITB18-040c2019-10-08. Service bulletin. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB18-041b2019-04-15. Service bulletin. 2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
ITB18-041a2019-02-25. Service bulletin. 2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.