NHTSA recall 17V476000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 17V476000 |
| Manufacturer | Nissan North America, Inc. |
| Reported | 2017-07-27 |
| Owners notified | 2017-08-29 |
| Component | ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP |
| Units potentially affected | 14192 |
| Report | Quarterly report 6, for 2018 quarter 4 |
|---|---|
| Filed with NHTSA | 2019-01-31 |
| Vehicles in the campaign | 14192 |
| Reported remedied | 12369 (87%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2018 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
What can happen
An engine stall can increase the risk of a crash.
The remedy
Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2016 INFINITI Q50 | Built 2015-03-10 to 2017-04-05. |
|---|---|
| 2017 INFINITI Q50 | Built 2015-03-10 to 2017-04-05. |
| 2018 INFINITI Q50 | Built 2015-03-10 to 2017-04-05. |
| 2017 INFINITI Q60 | Built 2015-07-30 to 2017-04-05. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| ITB19-024B | 2022-05-20. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
|---|---|
| ITB18-040c | 2019-10-08. Service bulletin. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. |
| ITB18-040a | 2019-02-25. Service bulletin. INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin. |
| ITB18-040 | 2019-02-25. Service bulletin. INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability. |
| ITB12-011k | 2018-05-14. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin. |
| ITB12-011j | 2018-02-21. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin. |
| ITB17-058 | 2018-01-29. Service bulletin. INTRODUCTION Infiniti is conducting this voluntary emission recall campaign on certain specific model year 2016-2018 Q50 and 2017 Q60 vehicles. The Engine Control Module (ECM) will be reprogrammed so that in the event of an automatic transmission diagnostic issue, the diagnosis signals will be communicated properly and a Malfunction Indicator Light (MIL) will be properly illuminated to notify the driver. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number R1726 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer?s responsibility to check Service Comm or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary emissions recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer?s inventory. |
| ITB16-043 | 2017-10-25. Service bulletin. 2016 Q50; RATTLE FROM PASSENGER SIDE REAR FLOOR WHEN ACCELERATING OR DECELERATING IF YOU CONFIRM A rattle noise from the passenger side rear floor occurs when accelerating and/or decelerating through 2400 rpm. ACTION 1. Remove the rear seat cushion. 2. Remove the ?main fuel level sensor unit, fuel filter and fuel pump assembly? (fuel pump assembly) inspection hole cover. 3. Apply a piece of foam from the squeak and rattle kit under the fuel feed tube. NOTE: Between the fuel feed tube and the fuel tank. |
| ITB17-030 | 2017-08-01. Service bulletin. 2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their vehicle's Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to the vehicle you are working on. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.