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Service bulletin ITB99001A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192146
Published by NHTSA2021-05-10
Manufacturer's numberITB99001A
Manufacturer's date2013-03-19
NHTSA componentSUSPENSION

NHTSA's summary

SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Suspension

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012, 2013
INFINITI G201991, 1992, 1993, 1994, 1995, 1996
INFINITI G201999, 2000, 2001, 2002
INFINITI G352003, 2004, 2005, 2006, 2007, 2008
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI I301996, 1997, 1998, 1999, 2000, 2001
INFINITI I352002, 2003, 2004
INFINITI J301993, 1994, 1995, 1996, 1997
INFINITI JX2013
INFINITI M2012
INFINITI M301991, 1992
INFINITI M452003, 2004
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI Q451996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
INFINITI QX41997, 1998, 1999, 2000, 2001, 2002, 2003
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
11V2440002011-04-20. SUSPENSION:FRONT; STEERING:COLUMN
20101592010-05-26. Suspension
10V2080002010-05-14. SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
02V1460002002-05-30. SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
20020882002-05-29. Suspension

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB12041C2021-05-10. Service bulletin. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
ITB00024F2021-05-10. Service bulletin. SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
ITB130032021-05-10. Service bulletin. SERVICE INFORMATION When the fluid of an applied vehicle's transfer assembly is being "topped off" or refilled for any reason, use only Genuine NISSAN Transfer Fluid (P/N 999MP-TF0870P). Using transfer fluid other than Genuine NISSAN Transfer Fluid or its equivalent will damage the transfer, which is not covered by the INFINITI new vehicle limited warranty. Order this item through the Infiniti Maintenance Advantage program: Phone: 877-INF-IMA1 (877-463-4621), order online via the link on www.NNAnet.com>Workspace tab>Parts and Service Section>Click on "Maintenance Advantage", or order direct at www.nissantire.com. See this bulletin for further detail.
ITB06-005a2020-11-07. Service bulletin. VOLUNTARY SERVICE CAMPAIGN FRONT AXLE FLANGE BOLTS (4WD) Service Campaign ID # PB015 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # PB015. • Please discard all previous versions of ITB06-005.
ITB13-008a2020-02-07. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-0182017-08-01. Service bulletin. BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
RCB-11-039-E2012-06-12. Service bulletin. INFINITI: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. CERTAIN VEHICLES REGISTERED IN STATES WHERE CONCENTRATION OF ROAD IS USED, AN INSPECTION FOR CORROSION AND REPAIR, IF NECESSARY, ON FRONT HOUSING PANELS. SAFETY RECALL CAMPAIGN. MODEL QX4. YEARS 1997-2003. *PE
ITB-11-0412011-09-14. Service bulletin. NISSAN SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. 1997-2004 QX4. IN STATES WHERE HEAVY CONCENTRATIONS OF ROAD SALT ARE USED IN THE WINTER, THE FRONT DRIVER¿S SIDE STRUT HOUSING CAN DEVELOP CORROSION THAT MAY CAUSE DAMAGE. THIS MAY ALLOW THE HOUSING TO CONTACT THE STEERING COLUMN. THIS WOULD CREATE NOISE AND A DIFFERENCE IN STEERING EFFORT. IT MAY LEAD TO STEERING SYSTEM DAMAGE, AND POSSIBLY BRAKE LINE DAMAGE. *RM UPDATED 9/27/11. *PE UPDATED 02/06/12. *PE UPDATED 6/12/12. *PE UPDATED 8/22/12. *PE UPDATED 12/19/13. *PE UPDATED 12/26/13. *PE
ITB-10-035A2011-01-26. Service bulletin. INFINITI: FRONT SUSPENSION NOISE. A NOISE (CLUNKING, SQUEAKING, POPPING) CAN BE HEARD WHEN PERFORMING AT LEAST ONE OF THE FOLLOWING ACTIONS-TURNING STEERING WHEEL LEFT/RIGHT; DRIVING OVER SPEED BUMPS; DRIVING ON ROUGH ROADS; ACCELERATING/DECELERATING AND NOISE IS COMING FROM THE FRONT STABILIZER BAR BUSHING. *PE
ITB-04-051B2010-05-24. Service bulletin. INFINITI: CLICKING NOISE FROM REAR AXLES DURING TAKE-OFF/ACCELERATION. *PE UPDATED 11/2/11. *PE