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Service bulletin ITB00024F

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192219
Published by NHTSA2021-05-10
Manufacturer's numberITB00024F
Manufacturer's date2013-07-23
NHTSA componentSTEERING; SUSPENSION; SERVICE BRAKES

NHTSA's summary

SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Brakes, Steering, Suspension

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012, 2013
INFINITI G201991, 1992, 1993, 1994, 1995, 1996
INFINITI G201999, 2000, 2001, 2002
INFINITI G352003, 2004, 2005, 2006, 2007, 2008
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI I301996, 1997, 1998, 1999, 2000, 2001
INFINITI I352002, 2003, 2004
INFINITI J301993, 1994, 1995, 1996, 1997
INFINITI JX2013
INFINITI M2012
INFINITI M301991, 1992
INFINITI M452003, 2004
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI Q451991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
INFINITI Q502014
INFINITI Q602014
INFINITI QX41997, 1998, 1999, 2000, 2001, 2002, 2003
INFINITI QX502014
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
INFINITI QX602014
INFINITI QX702014
INFINITI QX802014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
16V4300002016-06-13. STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
20162962016-06-10. Steering
20150602015-02-11. Steering
15V0540002015-02-02. STEERING:COLUMN
15V0120002015-01-14. SERVICE BRAKES
13V5880002013-11-20. STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
20134102013-11-19. Steering
13V4450002013-10-17. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
20133552013-10-16. Brakes
11V2440002011-04-20. SUSPENSION:FRONT; STEERING:COLUMN

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB10-074B2023-04-04. Service bulletin. ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12026F2021-05-10. Service bulletin. IF YOU CONFIRM: An APPLIED VEHICLE has the MIL ON with DTC P0106 (Manifold Absolute Pressure [MAP] circuit range/performance) stored in the ECM. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM with CONSULT-III plus ONLY. See this bulletin for further detail.
ITB15018A2021-05-10. Service bulletin. IF YOU CONFIRM: "Brake Judder" during braking, especially when braking at highway speeds. Symptoms of "brake judder": - steering wheel shake - body vibration - brake pedal pulsation IMPORTANT NOTES: If any symptom above occurs when cruising or coasting (not braking), it is not "Brake Judder" and may be tire/wheel related. DO NOT CONFUSE "Brake Judder" with the rapid consistent-speed pedal pulsation that may be felt and only occurs when ABS is activated during hard braking or on slippery road surfaces. ACTION: 1. Inspect the front brake rotors to determine if "machining" ("turning") is possible or if replacement is necessary. 2. Replace both pad pins in both front 4-piston calipers (see PARTS INFORMATION). 3. Replace the front brake pads (see PARTS INFORMATION). See this bulletin for further detail.
ITB160112021-05-10. Service bulletin. IF YOU CONFIRM While turning the steering wheel or when driving at low speed (straight or turning), a high pitch power steering noise can be heard. * Only while seated inside the vehicle And * With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page. Please see this bulletin for further details.
P5326OL2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P5323OL2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P53232021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P53262021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
ITB14059A2021-05-10. Service bulletin. IF YOU CONFIRM All "hands free" functions of the Intelligent Key (I-Key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. NOTE: - The issue of all I-Key "hands free" functions not working may occur intermittently or all the time. - The message "No Key Detected" or similar may show on the Vehicle Information Display (located in the combination meter). - All I-Key remote button functions (door lock/unlock, etc.) WILL work normally when all I-Key "hands free" functions are NOT working. ACTION 1. Inspect the I-Key?s battery on its negative contact side. 2. If excessive scratching is found, replace the battery. 3. Verify all I-Key functions (both "hands free" and remote) work properly after battery replacement. NOTE: Do NOT replace the BCM, I-Key, or other parts for the issue described under IF YOU CONFIRM, if it should occur. See this bulletin for further detail.
P5325OL2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain MY 2014-15 Q50 vehicles equipped with Direct Adaptive SteeringTM (DAS) system to update the DAS software to the latest production standards