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Service bulletin SBW31-015

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10176998
Published by NHTSA2020-07-02
Manufacturer's numberSBW31-015
Manufacturer's date2020-06-29
NHTSA componentLATCHES/LOCKS/LINKAGES; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

NHTSA's summary

Western Star Service Bulletin for Chassis Side-Fairing Kickplate Magnet Replacement. On Freightliner Cascadia and New Cascadia vehicles manufactured before May 20, 2019, and equipped with side-fairings, the magnets that hold the kickplate closed may corrode and prevent the kickplate from staying in the closed position.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Latches and locks

Vehicles listed
WESTERN STAR 57002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20195522019-11-04. Structure
20195082019-10-10. Structure
19V7220002019-10-10. STRUCTURE:BODY:DOOR
20173572017-07-18. Structure

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
WSTCAE176-20202021-05-18. Service bulletin. Removable Front Tow Hook Changes
SBW980032021-05-10. Service bulletin. Paint Peeling, Hood.
SBW72-008REV2020-05-23. Service bulletin. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WP20-0022020-03-17. Service bulletin. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
SBW72-0082019-12-20. Service bulletin. Service Bulletin for Window Regulator Retrofit.
SS10345772019-12-03. Service bulletin. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
19TL-10 NVH2019-09-09. Service bulletin. Communication to assist the field with service vibration issues on DTNA vehicles
19-009WI2019-08-08. Service bulletin. Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers
DOC-10331952019-02-19. Service bulletin. DOC-1033195 WST Doors Locking Immediately After Locking or Closing the Door
sbw83292018-10-29. Service bulletin. In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.