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Transport Canada recall 2019552

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

Campaign
Published byTransport Canada (Canada)
Campaign number2019552
Manufacturer's numberFL-836
Reported2019-11-04
ComponentStructure
Notification typeSafety Mfr
Units potentially affected2078

What is wrong

Issue:

On certain trucks, the strut-rod for the sleeper cab vent windows may not be properly attached. This could cause the vent window to over rotate and detach from the vehicle.

Safety Risk:

A window that separates from a moving vehicle could create a hazard for other drivers and nearby people.

Corrective Actions:

The company will notify owners by mail and instruct them to take their vehicle to a Daimler Trucks of North America authorized service facility to replace the vent windows.

Vehicles this campaign lists
2016 WESTERN STAR 4900
2017 WESTERN STAR 4900
2018 WESTERN STAR 4900
2019 WESTERN STAR 4900
2020 WESTERN STAR 4900
2016 WESTERN STAR 5700
2017 WESTERN STAR 5700
2018 WESTERN STAR 5700
2019 WESTERN STAR 5700
2020 WESTERN STAR 5700

A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.

Bulletins for the same vehicles and component

Bulletins for the same vehicles and component
WSTCAE176-20202021-05-18. Service bulletin. Removable Front Tow Hook Changes
SBW980032021-05-10. Service bulletin. Paint Peeling, Hood.
SBW31-0152020-07-02. Service bulletin. Western Star Service Bulletin for Chassis Side-Fairing Kickplate Magnet Replacement. On Freightliner Cascadia and New Cascadia vehicles manufactured before May 20, 2019, and equipped with side-fairings, the magnets that hold the kickplate closed may corrode and prevent the kickplate from staying in the closed position.
SBW72-008REV2020-05-23. Service bulletin. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WP20-0022020-03-17. Service bulletin. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
SBW72-0082019-12-20. Service bulletin. Service Bulletin for Window Regulator Retrofit.
SS10345772019-12-03. Service bulletin. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SBW98-12019-10-30. Service bulletin. Service bulletin updating the Important Information section and adding instructions for proper visual inspection distance for paint finish standards.
19TL-10 NVH2019-09-09. Service bulletin. Communication to assist the field with service vibration issues on DTNA vehicles
19-009WI2019-08-08. Service bulletin. Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

Check one vehicle officially

Contains information licensed under the Open Government Licence – Canada.