NHTSA recall 19V722000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 19V722000 |
| Manufacturer's number | FL834 |
| Manufacturer | Daimler Trucks North America LLC |
| Reported | 2019-10-10 |
| Owners notified | 2020-09-21 |
| Component | STRUCTURE:BODY:DOOR |
| Units potentially affected | 2547 |
| Report | Annual report 3, for 2024 quarter 3 to 2025 quarter 2 |
|---|---|
| Filed with NHTSA | 2025-07-24 |
| Vehicles in the campaign | 2547 |
| Reported remedied | 2014 (79%) |
| Reported unreachable | 0 |
| Reported removed | 1 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
What can happen
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
The remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2017 WESTERN STAR 4900 | Built 2016-11-14 to 2019-09-10. |
|---|---|
| 2018 WESTERN STAR 4900 | Built 2016-11-14 to 2019-09-10. |
| 2019 WESTERN STAR 4900 | Built 2016-11-14 to 2019-09-10. |
| 2020 WESTERN STAR 4900 | Built 2016-11-14 to 2019-09-10. |
| 2017 WESTERN STAR 5700 | Built 2016-11-14 to 2019-09-10. |
| 2018 WESTERN STAR 5700 | Built 2016-11-14 to 2019-09-10. |
| 2019 WESTERN STAR 5700 | Built 2016-11-14 to 2019-09-10. |
| 2020 WESTERN STAR 5700 | Built 2016-11-14 to 2019-09-10. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| WSTCAE176-2020 | 2021-05-18. Service bulletin. Removable Front Tow Hook Changes |
|---|---|
| SBW98003 | 2021-05-10. Service bulletin. Paint Peeling, Hood. |
| SBW31-015 | 2020-07-02. Service bulletin. Western Star Service Bulletin for Chassis Side-Fairing Kickplate Magnet Replacement. On Freightliner Cascadia and New Cascadia vehicles manufactured before May 20, 2019, and equipped with side-fairings, the magnets that hold the kickplate closed may corrode and prevent the kickplate from staying in the closed position. |
| SBW72-008REV | 2020-05-23. Service bulletin. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window. |
| WP20-002 | 2020-03-17. Service bulletin. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval. |
| SBW72-008 | 2019-12-20. Service bulletin. Service Bulletin for Window Regulator Retrofit. |
| SS1034577 | 2019-12-03. Service bulletin. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans. |
| SBW98-1 | 2019-10-30. Service bulletin. Service bulletin updating the Important Information section and adding instructions for proper visual inspection distance for paint finish standards. |
| 19TL-10 NVH | 2019-09-09. Service bulletin. Communication to assist the field with service vibration issues on DTNA vehicles |
| 19-009WI | 2019-08-08. Service bulletin. Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.