NHTSA recall 25V695000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 25V695000 |
| Manufacturer's number | 25SA9 |
| Manufacturer | Ford Motor Company |
| Reported | 2025-10-13 |
| Owners notified | 2026-01-02 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Units potentially affected | 1448655 |
| Part numbers | EE9T-19G490-A*, EB5T-19G490-A*, DM5T-19G490-A*, D2BT-19G490-B*, D2BT-19G490-A*, GA8T-19G490-A*, ES7T-19G490-A*, EP5T-19G490-A*, EJ5T-19G490-A*, EG1T-19G490-A* |
| Report | Quarterly report 2, for 2026 quarter 2 |
|---|---|
| Filed with NHTSA | 2026-07-22 |
| Vehicles in the campaign | 1448655 |
| Reported remedied | 15803 (1%) |
| Reported unreachable | 83301 |
| Reported removed | 107 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
What can happen
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
| 2015 FORD C-MAX | Built from 2014-04-22. |
|---|---|
| 2016 FORD C-MAX | Built to 2016-11-14. |
| 2015 FORD ESCAPE | Built from 2014-04-01. |
| 2016 FORD ESCAPE | Built to 2016-03-20. |
| 2015 FORD EXPLORER | Built 2014-02-17 to 2015-05-04. |
| 2019 FORD FIESTA | Built 2018-06-18 to 2019-05-31. |
| 2015 FORD FLEX | Built from 2014-08-27. |
| 2016 FORD FLEX | |
| 2017 FORD FLEX | |
| 2018 FORD FLEX | |
| 2019 FORD FLEX | Built to 2019-04-30. |
| 2016 FORD FUSION | Built 2014-12-13 to 2016-04-04. |
| 2020 FORD MUSTANG | Built 2019-02-28 to 2020-12-16. |
| 2015 FORD TAURUS | Built from 2014-02-17. |
| 2016 FORD TAURUS | Built to 2016-12-02. |
| 2018 FORD TAURUS | Built from 2017-05-16. |
| 2019 FORD TAURUS | Built to 2019-03-01. |
| 2015 LINCOLN MKT | Built 2014-08-27 to 2015-12-10. |
| 2019 LINCOLN MKT | Built 2018-01-30 to 2019-05-31. |
| 2015 LINCOLN MKZ | Built 2014-02-17 to 2015-03-29. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Investigated as PE24030
This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.
| PE24030 | Preliminary evaluation, opened 2024-10-11, closed 2026-02-02. Rear-view Camera Failure. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. |
|---|
From NHTSA's investigation file, as of 2026-10-19. The JSON has NHTSA's summary of each.
Bulletins for the same vehicles and component
| 25N17 | 2026-03-27. Other. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation |
|---|---|
| TSB 22-2254 | 2022-07-01. Service bulletin. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. |
| SSM 49756 | 2021-05-03. Service bulletin. Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid. |
| TSB 20-2301 | 2020-10-01. Service bulletin. Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure. |
| SSM 49033 | 2020-08-04. Service bulletin. Some 2020 F150/Nautilus/Expedition/Transit/Edge/Escape/Mustang vehicles built on or before 21-Jun-2020 may exhibit various front and/or rear parking aid camera concerns such as poor image quality, flickering and/or completely inoperative. If a vehicle exhibits this condition, replace the affected camera(s). Refer to Workshop Manual (WSM), Section 41313. For claiming, use causal part 19G490 and any applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 46947 | 2018-01-29. Service bulletin. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available, refer to WSM Section 415-00 and update the APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. |
| SSM 46862 | 2017-12-14. Service bulletin. Some owners of 2013-2018 Escape vehicles may complain of the rear license plate viewed in the lower portion of the display screen when using the parking aid camera. This is due to the convex camera lens to provide as much viewing angle as possible. This is a normal vehicle characteristic and no repairs or adjustments should be attempted to correct this condition. |
| TSB 17-2068 | 2017-08-01. Service bulletin. Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from -5 Å'C to 5 Å'C (23 Å'F to 41 Å'F). This maybe due to a temperature dependent issue within the APIM crystal oscillator circuitry. Follow the Service Procedure steps to correct the condition. |
| 44853 | 2015-06-30. Service bulletin. FORD: ALL 2013-2015 FORD FUSIONS/MKZ, 2015 MUSTANG AND MKC VEHICLES WITH REVERSE PARK AID CAMERA ACTIVE GRIDLINES MAY BE INOPERATIVE AFTER BATTERY DISCONNECT OR COMPONENT SERVICE. *TA |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.