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Service bulletins for the 2016 Mazda CX-9

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

613 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
09-003-18-3405b2018-04-23. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.
09-001-18-33872018-03-05. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD card hardware has been changed.
MT-021-172018-02-26. Service bulletin. ENGINE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
SA-001-182018-02-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.
01-009-17-33772017-10-21. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concern may disappear. The PCM turns the master warning light on during the first drive cycle, then stores a pending DTC. The master warning light and check engine light come on in the second drive cycle as a confirmation of the DTC. The engine power is limited by the fail-safe function both in the first and second drive cycles. DTC P130C:00 - (Pre-ignition detected). Improper control logic of the PCM detects a normal operating noise as a knocking noise. To eliminate this concern, the control logic of the PCM has been changed.
07-005-17-3335b2017-10-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ventilation grill so that the air flows directing to the driver?s/passenger?s face.
09-026-17-33462017-10-21. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). These concerns are caused by improper operation while the seatback is folded down (A) and an excessive force is applied to the headrest (B) while it's in the upright locked position. When excessive force is improperly applied, this causes damage to the headrest lock mechanism (C).
SA-036-172017-10-12. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.
SA-065-172017-10-04. Service bulletin. EQUIPMENT:ELECTRICAL. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command
09-035-17-30802017-10-04. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
09-034-17-33792017-10-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display may return to normal after turning the ignition switch off, then on again. This concern may be caused by internal noise within the center display, which disturbs the integrated DC-DC converter and results in no power for the display. To eliminate this concern, the hardware for the center display has been modified.
07005173335A2017-09-27. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air temperature control. 1)The air conditioner may not be cool enough due to inadequate amount of the refrigerant, due to leakage or overcharging. 2)The control of the amount of air blown is incorrect. To eliminate these concerns, the front and rear climate control unit software has been modified to optimize the amount of air blown and the A/C compressor ON/OFF controls.
070051733352017-09-27. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air temperature control. 1)The air conditioner may not be cool enough due to inadequate amount of the refrigerant, due to leakage or overcharging. 2)The control of the amount of air blown is incorrect. To eliminate these concerns, the front and rear climate control unit software has been modified to optimize the amount of air blown and the A/C compressor ON/OFF controls.
MT-015-172017-08-10. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT ADAPTIVE/MOBILITY. Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
SA-063-172017-08-10. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.
SA-051-172017-08-10. Service bulletin. EQUIPMENT:ELECTRICAL. A customer may report that the infotainment screen is black, blank or inoperative on a 2016 CX-9. This will usually be an intermittent concern.
00-001-16-31272017-06-09. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. IN SUPPORT OF IMPROVED ELECTRICAL DIAGNOSIS ON SKYACTIV VEHICLES, MAZDA WILL SHIP A TERMINAL TEST KIT TO ALL DEALERS. THE TEST KIT IS DESIGNED PECIFICALLY FOR SKYACTIV MODULE TERMINALS.• THE SST WILL BE SHIPPED BY MAZDA’S TOOL VENDOR BOSCH STARTING JANUARY 15, 2016.• PROCEDURES FOR USAGE ARE FOUND IN THE SKYACTIV WIRING TERMINAL TEST KIT WBT, COURSE #1649.• THE FOLLOWING SST IS THE LATEST ADDITION TO THE MAZDA REQUIRED TOOL (MRT) LIST:
09-030-15-30732017-06-07. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. MAZDA INFOTAINMENT SYSTEMS REQUIRE CONTACTING THE PROPER SOURCE FOR DIAGNOSTIC SUPPORT, PARTS AUTHORIZATION, AND PARTS EXCHANGE. SOME COMPONENTS REQUIRE PRIOR AUTHORIZATION BEFORE ORDERING AS EXCHANGE. REFER TO DAG EXCHANGE CENTRAL (MXCONNECT>PARTS AND ACCESSORIES>PARTS>PROGRAMS>EXCHANGE CENTRAL) FOR COMPONENT AVAILABILITY, SOURCE OF TECHNICAL SUPPORT AND PRIOR AUTHORIZATION REQUIREMENT. NOTE: ALWAYS CHECK FOR A TSB THAT MAY MODIFY OR ELIMINATE PRIOR AUTHORIZATION FOR A SPECIFIC SYMPTOM FOR A GIVEN COMPONENT.
SA-041-172017-05-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHECK ENGINE LIGHT CAN REMAIN AS A PERMANENT DTC. THEY WILL NOT TURN ON THE CHECK ENGINE LIGHT OR CAUSE DRIVABILITY CONCERNS. IF YOU ENCOUNTER A PERMANENT DTC, IGNORE IT AND DIAGNOSE THE CURRENT STORED OR PENDING DTC.
SA-040-172017-05-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. (2) DOOR LOCKS REPEATEDLY LOCK AND UNLOCK WHEN APPROACHING THE VEHICLE WITH THE ADVANCED KEY. (3) KEY WARNING LIGHT (RED) ON WHILE DRIVING AND DTC B10D1:23 AND/OR B10D3:23 IS(ARE) STORED. •B10D1:23 REQUEST SWITCH (LF) CIRCUIT MALFUNCTION •B10D3:23 REQUEST SWITCH (RF) CIRCUIT MALFUNCTION
MT-005-172017-05-05. Service bulletin. EQUIPMENT. SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER'S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION.
MT-003-172017-05-05. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
SA2962017-03-02. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY.IF THE CUSTOMER SELECTS A DIFFERENT SONG, MOST OF THE TIME IT WILL CONTINUE PLAYING THE CURRENT SONG.IF THE CUSTOMER SHOULD SELECT THE CURRENT SONG AGAIN, IT MAY START PLAYING A DIFFERENT SONG.
SA2932017-03-01. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. TO IMPROVE THE CUSTOMER EXPERIENCE WITH THE NEW 2016 CX-9, AN ENHANCED PDI STEP 1 HAS BEEN CREATED WITH AN ADDITIONAL 0.4 HRS LABOR HOURS. THE FORM AND WARRANTY INFORMATION CAN BE FOUND ON MS3 UNDER OTHER APPLICATIONS -> FORMS -> PDI STEP 1-3 FORMS ->CX-9 STEP 1 ENHANCED.
09-009-16-3150A2017-03-01. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010.CUSTOMERS EXPERIENCING RELATED CONCERNS SHOULD HAVE THEIR VEHICLE AND/OR DEVICE INSPECTED ACCORDING TO THE FOLLOWING PROCEDURE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.