Service bulletins for the 2014 Mazda CX-5
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
789 on file from NHTSA, as of 2026-10-19.
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| 09-022-14-2921 | 2017-05-03. Service bulletin. EQUIPMENT:ELECTRICAL. SOME CUSTOMERS MAY EXPERIENCE AN ELECTRICAL MALFUNCTION AFTER A VEHICLE BODY REPAIR. THE NEWLY PAINTED FENDER STAY (B) MAY BE CAUSING A POOR FRONT HARNESS (A) GROUND CONNECTION. |
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| 09-023-14-2924 | 2017-05-03. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE.WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIF-FERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NOR-MAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION. |
| 04-004-14-2926 | 2017-05-03. Service bulletin. SERVICE BRAKES. SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY OCCUR, AND TO BETTER ASSIST THE CUSTOMER IN RESOLVING THEIR SPECIFIC BRAKE CONCERN. |
| 09-022-14-2921A | 2017-05-01. Service bulletin. EQUIPMENT:ELECTRICAL. SOME CUSTOMERS MAY EXPERIENCE AN ELECTRICAL MALFUNCTION AFTER A VEHICLE BODY REPAIR. THE NEWLY PAINTED FENDER STAY (B) MAY BE CAUSING A POOR FRONT HARNESS (A) GROUND CONNECTION. |
| 05-004-14-2867 | 2017-04-27. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN OF A WHINING NOISE FROM THE AUTOMATIC TRANSAXLE WHEN DRIVING AT 10 MPH AND ABOVE. THE NOISE: • DEPENDS ON THE VEHICLE’S SPEED ONLY (THE MORE SPEED, THE MORE NOISE) • OCCURS WITH ALL TYPES OF DRIVING (ACCELERATION, DECELERATION, STEADY SPEED) • DOES NOT DEPEND ON RPM, GEAR, OR ATF TEMPERATURE. THIS IS CAUSED BY A DAMAGED BEARING IN THE TRANSAXLE DUE TO IMPROPER CONFIGURATION OF THE TRANSAXLE CASE. A MODIFICATION HAS NOW BEEN IMPLEMENTED ON AUTOMATIC TRANSAXLES WITH THE SERIAL NUMBER TR1111680 AND HIGHER OR TD1104906 AND HIGHER. THE SERIAL NUMBER CAN BE FOUND ON TOP OF THE TRANSAXLE CASE NEAR THE MANUAL SHAFT LEVER. |
| 09-017-14-2900 | 2017-04-27. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. SOME VEHICLES MAY EXPERIENCE A RATTLE NOISE FROM THE FRONT DOOR GLASS WHEN DRIVING WITH THE WINDOW OPEN APPROX. 1/2 TO 4 INCHES (1 - 10 CM). THE RATTLE NOISE MAY BE CAUSED BY INSUFFICIENT GLASS RUN CHANNEL HOLDING FORCE. TO ELIMINATE THIS CONCERN, THE SHAPE OF GLASS RUN CHANNEL HAS BEEN CHANGED IN ORDER TO INCREASE THE HOLDING FORCE. |
| 01-005-14-2903 | 2017-04-27. Service bulletin. VEHICLE SPEED CONTROL:ACCELERATOR PEDAL. SOME CUSTOMERS MAY COMPLAIN ABOUT ONE OF THE FOLLOWING SYMPTOMS WHEN THE VEHICLE IS STOPPED AND THE TRANSMISSION IS IN D RANGE: • AN INTERMITTENT HIGH ENGINE IDLE SPEED. • AN INTERMITTENT ENGAGEMENT SHOCK. • AN INTERMITTENT FORWARD LURCH. THESE CONDITIONS MAY OCCUR WHEN THE CUSTOMER DEPRESSES THE BRAKE PEDAL AND MAKES CONTACT WITH THE THROTTLE PEDAL SIMULTANEOUSLY. |
| 09-019-14-2904 | 2017-04-27. Service bulletin. SEATS. SOME VEHICLES (WITHOUT POWER SEATS) MAY EXHIBIT A DRIVER SEAT THAT GRADUALLY MOVES DOWN BY ITSELF. THIS CONCERN MAY BE CAUSED WHEN A LOAD, WHICH IS APPLIED TO THE SEAT DURING BRAKING, EXCEEDS A CERTAIN LEVEL THAT COULD IMPACT THE RETAINING MECHANISM OF THE SEAT LIFTER CAUSING THE SEAT TO GRADUALLY MOVE DOWNWARD.TO ELIMINATE THIS CONCERN, THE SEAT LIFTER CARRIER PLATE THICKNESS HAS BEEN INCREASED. |
| 09-005-14-2875B | 2017-04-27. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING SYMPTOMS IN CONNECTION WITH A MALFUNCTION RELATED TO THE C-15 CONNECTOR. • THE DRIVER SIDE POWER WINDOW DOES NOT OPERATE. • THE DOOR DOES NOT OPEN WHEN USING THE ADVANCED KEYLESS SYSTEM. • THE WARNING LAMP STAYS ON EVEN AFTER THE IGNITION SWITCH IS TURNED OFF.THE SYMPTOMS LISTED ABOVE MAY BE CAUSED BY CORROSION OF THE C-15 CONNECTOR TERMINALS DUE TO WATER INTRUSION THROUGH THE FRONT DOOR. IN LOW AMBIENT TEMPERATURES, THE DOOR HARNESS HARDENS. IF THE DOOR IS FULLY OPENED, IT MAY CREATE A GAP BETWEEN THE DOOR AND THE DOOR HARNESS GROMMET, WHICH MAY ALLOW WATER TO ENTER THROUGH THE GAP. |
| 05-004-14-2867A | 2017-04-27. Service bulletin. POWER TRAIN:AXLE ASSEMBLY. SOME CUSTOMERS MAY COMPLAIN OF A WHINING NOISE FROM THE AUTOMATIC TRANSAXLE WHEN DRIVING AT 10 MPH AND ABOVE. THE NOISE: • DEPENDS ON THE VEHICLE’S SPEED ONLY (THE MORE SPEED, THE MORE NOISE) • OCCURS WITH ALL TYPES OF DRIVING (ACCELERATION, DECELERATION, STEADY SPEED) • DOES NOT DEPEND ON RPM, GEAR, OR ATF TEMPERATURE. THIS IS CAUSED BY A DAMAGED BEARING IN THE TRANSAXLE DUE TO IMPROPER CONFIGURATION OF THE TRANSAXLE CASE. A MODIFICATION HAS NOW BEEN IMPLEMENTED ON AUTOMATIC TRANSAXLES WITH THE SERIAL NUMBER TR1111680 AND HIGHER OR TD1104906 AND HIGHER. THE SERIAL NUMBER CAN BE FOUND ON TOP OF THE TRANSAXLE CASE NEAR THE MANUAL SHAFT LEVER. |
| 05-005-14-2902 | 2017-04-27. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH DTC P0842, P0847, P0872 AND/OR P0877 STORED IN THE TCM MEMORY. • P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON • P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON • P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON • P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON THE DTC P0780 AND/OR P1738 MAY ALSO BE STORED TOGETHER. • P0780:00 - GEAR SHIFTING MALFUNCTION • P1738:00 - AUTOMATIC TRANSAXLE INTERNAL MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC. |
| 05-005-14-2902A | 2017-04-27. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH DTC P0842, P0847, P0872 AND/OR P0877 STORED IN THE TCM MEMORY. • P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON • P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON • P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON • P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON THE DTC P0780 AND/OR P1738 MAY ALSO BE STORED TOGETHER. • P0780:00 - GEAR SHIFTING MALFUNCTION • P1738:00 - AUTOMATIC TRANSAXLE INTERNAL MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC. |
| 04-003-14-2886 | 2017-04-27. Service bulletin. SERVICE BRAKES. SOME VEHICLES MAY EXHIBIT A SQUEAKING / GRINDING NOISE FROM THE REAR BRAKES. THIS NOISE MAY BE CAUSED BY THE WEAR INDICATORS OF PREMATURELY WORN OUTER REAR BRAKE PADS. NOTE: THE INNER REAR BRAKE PADS WILL ONLY SHOW A LITTLE WEAR. THIS CONDITION ONLY AFFECTS THE OUTER REAR BRAKE PAD(S). DURING USAGE OF THE VEHICLE IN AREAS WHERE ROAD SALT IS USED, THE OUTER REAR BRAKE PAD(S) MAY BECOME STUCK DUE TO CORROSION. THIS MAY CAUSE BRAKE DRAGGING AND PREMATURE WEAR TO THE OUTER BRAKE PAD(S) ONLY. THE TREATMENT OF THE BRAKE PAD BACK PLATE HAS BEEN CHANGED TO ELIMINATE THIS CONCERN. |
| 09-003-14-2869A | 2017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING BLUETOOTH® SYMPTOMS: • WHEN THE VEHICLE STARTED, THE REGISTERED DEVICE WOULD NOT CONNECT WITH THE BLUETOOTH® SYSTEM. THE BLUETOOTH, USB OR PANDORA TAB ON THE AUDIO DISPLAY WOULD NOT ILLUMINATE (GRAY OUT). • THE BLUETOOTH, USB OR PANDORA TAB ON THE AUDIO DISPLAY WOULD ILLUMINATE, BUT THE BLUETOOTH® SYSTEM WOULD NOT OPERATE. • WHEN THE CUSTOMER PRESSES THE “TALK” BUTTON ON THE STEERING WHEEL, THE AUDIO DISPLAY MOMENTARILY SHOWS A MESSAGE “STARTING UP BLUETOOTH PLEASE WAIT” THEN THE BLUETOOTH® UNIT DOES NOT WORK. NOTE: • PHONE PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL ONLY ANSWER PHONE CALLS. • PHONE NOT PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL INITIATE BLUETOOTH® PAIRING FUNCTION. |
| 09-005-14-2875A | 2017-04-27. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING SYMPTOMS IN CONNECTION WITH A MALFUNCTION RELATED TO THE C-15 CONNECTOR. • THE DRIVER SIDE POWER WINDOW DOES NOT OPERATE. • THE DOOR DOES NOT OPEN WHEN USING THE ADVANCED KEYLESS SYSTEM. • THE WARNING LAMP STAYS ON EVEN AFTER THE IGNITION SWITCH IS TURNED OFF.THE SYMPTOMS LISTED ABOVE MAY BE CAUSED BY CORROSION OF THE C-15 CONNECTOR TERMINALS DUE TO WATER INTRUSION THROUGH THE FRONT DOOR. IN LOW AMBIENT TEMPERATURES, THE DOOR HARNESS HARDENS. IF THE DOOR IS FULLY OPENED, IT MAY CREATE A GAP BETWEEN THE DOOR AND THE DOOR HARNESS GROMMET, WHICH MAY ALLOW WATER TO ENTER THROUGH THE GAP. MASS PRODUCTION CHANGES: • THE FRONT DOOR HARNESS GROMMET HAS BEEN CHANGED TO IMPROVE SEALING PERFORMANCE. • HOLES INSIDE THE FRONT PILLAR (WHICH ARE MADE FOR WEIGHT REDUCTION), HAVE BEEN COVERED TO PREVENT WATER INTRUSION. |
| 09-011-14-2890 | 2017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THE NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE. • TOMTOM NAVIGATION HELP DESK AT 866-486-6866 FROM 7AM-11PM (M-F) AND 9AM-8PM (SAT) EASTERN STANDARD TIME. NOTE: ONE OF THE FIRST STEPS FOR TROUBLESHOOTING THE NAVIGATION SYSTEM IS FOR THE CUSTOMER OR DEALER TO CALL TOMTOM. IF THE TOMTOM CALL CENTER CANNOT SOLVE THE CUSTOMER’S PROBLEM, THEY WILL PROVIDE A CASE NUMBER TO THE CUSTOMER THAT CAN BE REFERRED TO IF NEEDED. SERVICE ADVISORS SHOULD GET THIS CASE NUMBER FROM THE CUSTOMER IF THE VEHICLE COMES INTO THE DEALER FOR FURTHER DIAGNOSIS SO THE TECHNICIAN CAN HAVE IT WHEN CALLING TOMTOM. |
| 05-002-14-2894 | 2017-04-27. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXHIBIT THE ATX FAIL-SAFE FUNCTION WORKING WITH THE FOLLOWING SYMPTOMS: • THE VEHICLE SPEED DOES NOT INCREASE WITH ENGINE SPEED • THE ATX DOES NOT SHIFT UP OR DOWN AS EXPECTED. THE CONDITION MAY NOT ALWAYS BE ABLE TO BE REPRODUCED AND DTCS MAY NOT BE STORED WHEN THE VEHICLE IS BROUGHT IN. FOREIGN MATERIAL (IRON PARTICLES IN THE ATF) MAY ENTER THE ATX VALVE BODY AND CAUSE A TEMPORARY MALFUNCTION OF THE VALVE BODY AND/OR SENSOR (ATX FAIL-SAFE FUNCTION ACTIVATED). THE FAIL-SAFE FUNCTION IS CANCELED WITHOUT DTCS RECORDED IF THE MALFUNCTION GOES AWAY AND DOES NOT OCCUR AGAIN AT THE NEXT DRIVE CYCLE. FAIL-SAFE FUNCTION OPERATION: • IF A TECHNICAL FAULT IS DETECTED IN THE ATX BY THE MALFUNCTION DETECTION FUNCTION, THE FAIL-SAFE FUNCTION LIMITS THE ATX CONTROL (INHIBITS SOME GEARS OR SHIFT DOWN FUNCTIONS). • EVEN IN CASE OF AN ATX MALFUNCTION, THE FAIL-SAFE FUNCTION ALLOWS MINIMUM VEHICLE DRIVEABILITY. |
| 09-013-14-2888 | 2017-04-27. Service bulletin. STEERING:COLUMN. SOME VEHICLES MAY EXPERIENCE A BUZZING NOISE FROM THE STEERING COLUMN WHEN DRIVING ON ROUGH ROADS OR PASSING OVER SPEED BUMPS. THIS BUZZING NOISE MAY BE CAUSED BY THE LOWER STEERING COLUMN COVER (A) CONTACTING THE STEERING WHEEL ADJUSTMENT LOCK LEVER (B). TO CORRECT THE PROBLEM, FELT IS ATTACHED TO THE STEERING COLUMN COVER. |
| 09-016-14-2885 | 2017-04-27. Service bulletin. BACK OVER PREVENTION: CAMERA SYSTEM. SOME VEHICLES MAY EXHIBIT AN INOPERATIVE REAR MOUNT CAMERA. THIS CONCERN MAY BE CAUSED BY WATER ENTERING INSIDE THE CAMERA DURING A HIGH-PRESSURE CAR WASH.THE SHAPE OF THE CAMERA HAS BEEN CHANGED TO ELIMINATE THIS CONCERN. |
| 09-002-14-2864 | 2017-04-27. Service bulletin. EQUIPMENT. WHILE DRIVING OVER ROUGH OR BUMPY ROADS, SOME VEHICLES MAY EXHIBIT A RATTLE NOISE FROM THE INSTRUMENT PANEL AND/OR A CREAK NOISE FROM THE A-PILLAR. RATTLE NOISE FROM INSTRUMENT PANEL:THE RATTLE NOISE MAY BE CAUSED BY LOW COWL PANEL (A) MOUNTING BOLT (B) TORQUE. CREAK NOISE FROM A-PILLAR: THIS NOISE MAY BE CAUSED BY TWO JOINED PANELS (A) SCRAPING TOGETHER AT THE A-PILLAR. THE PANEL WELD AREAS HAVE BEEN IMPROVED DURING THE MASS-PRODUCTION OF VEHICLES WITH VINS JM3KE******128359 (PRODUCED JUNE 1, 2012) OR HIGHER. |
| 09-003-14-2869 | 2017-04-27. Service bulletin. EQUIPMENT:ELECTRICAL. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING BLUETOOTH SYMPTOMS: • WHEN THE VEHICLE STARTED, THE REGISTERED DEVICE WOULD NOT CONNECT WITH THE BLUETOOTH SYSTEM AND BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD NOT ILLUMINATE (GRAY OUT). • THE BLUETOOTH TAB ON THE AUDIO DISPLAY WOULD ILLUMINATE, BUT THE BLUETOOTH SYSTEM WOULD NOT OPERATE. • WHEN THE CUSTOMER PRESSES THE “TALK” BUTTON ON THE STEERING WHEEL, THE AUDIO DISPLAY MOMENTARILY SHOWS A MESSAGE “STARTING UP BLUETOOTH PLEASE WAIT” THEN THE BLUETOOTH UNIT DOES NOT WORK. NOTE: • PHONE PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL ONLY ANSWER PHONE CALLS. • PHONE NOT PAIRED - THE STEERING WHEEL PICKUP BUTTON WILL INITIATE BLUETOOTH PAIRING FUNCTION. |
| 09-004-14-2874 | 2017-04-27. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF THE VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN A COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY BE CAUSED BY MOISTURE WHICH HAS BEEN TRAPPED AND CONDENSED BETWEEN THE PAINT AND THE RAPGARD. THESE TYPES OF STAINS CAN BE REMOVED WITH A HEAT GUN OR AN INFRARED DRIER.IF YOU ENCOUNTER THIS CONCERN DURING PDI, USE A HEAT GUN OR AN INFRARED DRIER TO APPLY HEAT TO THE AFFECTED AREA TO REMOVE THE STAIN(S). |
| 09-005-14-2875 | 2017-04-27. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING SYMPTOMS IN CONNECTION WITH A MALFUNCTION RELATED TO THE C-15 CONNECTOR. • THE DRIVER SIDE POWER WINDOW DOES NOT OPERATE. • THE DOOR DOES NOT OPEN WHEN USING THE ADVANCED KEYLESS SYSTEM. • THE WARNING LAMP STAYS ON EVEN AFTER THE IGNITION SWITCH IS TURNED OFF.THE SYMPTOMS LISTED ABOVE MAY BE CAUSED BY CORROSION OF THE C-15 CONNECTOR TERMINALS DUE TO WATER INTRUSION THROUGH THE FRONT DOOR. IN LOW AMBIENT TEMPERATURES, THE DOOR HARNESS HARDENS. IF THE DOOR IS FULLY OPENED, IT MAY CREATE A GAP BETWEEN THE DOOR AND THE DOOR HARNESS GROMMET, WHICH MAY ALLOW WATER TO ENTER THROUGH THE GAP.MASS PRODUCTION CHANGES: • THE FRONT DOOR HARNESS GROMMET HAS BEEN CHANGED TO IMPROVE SEALING PERFORMANCE. • HOLES INSIDE THE FRONT PILLAR (WHICH ARE MADE FOR WEIGHT REDUCTION), HAVE BEEN COVERED TO PREVENT WATER INTRUSION. |
| 09-008-14-2870 | 2017-04-27. Service bulletin. SEATS. SOME VEHICLES MAY EXHIBIT A FRAYED FRONT SEAT BACK TRIM, WHICH CAUSES A POOR APPEARANCE CONCERN. THIS MAY OCCUR UNDER SPECIAL CONDITIONS WHERE THE CUSTOMER RUBS AGAINST THE SEAT BACK TRIM WHEN ENTERING OR EXITING THE VEHICLE. IF THE CUSTOMER WEARS CLOTHES DESIGNED WITH METAL ACCESSORIES (I.E. JEWELRY, TACK, ZIPPER OR VELCRO), THE DAMAGE MAY OCCUR. |
| 09-007-14-2878 | 2017-04-26. Service bulletin. EXTERIOR LIGHTING:FOG LIGHTS. SOME CUSTOMERS MAY COMPLAIN OF CONDENSATION/FOG INSIDE THE FRONT OR REAR COMBINATION LIGHTS. THE RECENT NEW MODELS HAVE BEEN FITTED WITH A CLEAR LENS WHICH CAN CAUSE THE SYMPTOM TO BE MORE NOTICEABLE, HOWEVER, IT DOES NOT AFFECT THE PERFORMANCE OF THE LIGHT. THIS CONDENSATION/FOG IS A NATURAL PHENOMENON THAT OCCURS WHEN THERE IS A FAIRLY LARGE TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND THE OUTSIDE OF THE LIGHT HOUSING. IT IS NORMAL FOR VERY SMALL WATER DROPS TO APPEAR IN CERTAIN LOCATIONS ON THE LIGHT UNITS WHERE THE AIR IS STAGNANT (CONDENSATION), MAKING THE LENS LOOK WHITISH (FOG). THIS HAPPENS MOSTLY IN THE CORNERS AND NARROW SPACES, AND WILL TYPICALLY CLEAR DURING WARMER AMBIENT TEMPERATURES, OR WHEN THE LIGHTS HAVE BEEN ON FOR SOME TIME. EXPLAIN TO THE CUSTOMER THAT THIS IS A NATURAL PHENOMENON AND NOT A QUALITY DEFECT. DO NOT ATTEMPT REPAIRS AS THIS IS CONSIDERED NORMAL, AND IS NOT COVERED UNDER WARRANTY. REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.