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Service bulletins for the 2014 Mazda CX-5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

789 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
01-022-13-28202017-04-21. Service bulletin. ENGINE. SOME VEHICLES MAY EXPERIENCE THE FOLLOWING SYMPTOMS AT AMBIENT TEMPERATURES BETWEEN APPROX. 14 TO 25 DEGREES F (-4 TO -10 DEGREES C) AFTER A COLD START:•UNUSUALLY LONG CRANKING IS NEEDED TO START THE ENGINE•ENGINE IMMEDIATELY STALLS AFTER START UP; CAN BE RE-STARTED.•ROUGH IDLEIF FUELS CONTAINING HEAVY COMPONENTS (I.E. SUMMER FUEL) IS USED DURING THE COLD SEASON, THE A/F RATIO MAY BECOME LEAN DUE TO LOW VAPORIZATION. THIS MAY CAUSE THE ENGINE TO MIS-FIRE. TO ELIMINATE THIS CONCERN, THE PCM CONTROL LOGIC HAS BEEN CHANGED.
02-004-13-2770B2017-04-21. Service bulletin. STEERING: STEERING WHEEL/HANDLE BAR. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
09-020-13-28082017-04-14. Service bulletin. SEATS:FRONT ASSEMBLY:RECLINER. SOME CUSTOMERS MAY COMPLAIN THAT THE DRIVER SIDE SEATBACK RECLINING POSITION SEEMS TO CHANGE BY ITSELF. THIS MAY BE CAUSED UNKNOWINGLY BY THE CUSTOMER WHEN THEY EXIT THE VEHICLE. THE CUSTOMER’S LEG MAY BE CONTACTING THE RECLINER SWITCH AND CHANGING THE SEATBACK RECLINING POSITION.THE CONFIGURATION OF THE RECLINER SWITCH HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.
09-018-13-28032017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE. WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NORMAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION. IF THE CONDITION DOES NOT MEET THE FOLLOWING AND THE SENSOR MALFUNCTION IS SUSPECTED, MAKE SURE TO INSPECT THE SENSOR ACCORDING TO MS3 ONLINE OR WORKSHOP MANUAL (SECTION 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION).
02-006-13-28042017-04-14. Service bulletin. EQUIPMENT. BEGINNING WITH THE NEWER MODELS (CX-5 AND MAZDA6), GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS (A) HAVE BEEN INCORPORATED FOR NOISE PREVENTION PURPOSES. IF ANY TYPE OF GREASE OR LUBRICATION IS APPLIED TO THE BUSHINGS, IT MAY CREATE NOISE DUE TO BUSHING SLIPPAGE (CX-5 FRONT BUSHINGS SHOWN BELOW).
09-019-13-28052017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. TO IMPROVE HANDLING OF CUSTOMER CONCERNS WITH HANDS-FREE (BLUETOOTH) VEHICLE SYSTEMS, MAZDA LAUNCHED A NEW SERVICE PROCEDURE AND PART EXCHANGE PROGRAM EFFECTIVE FEB. 08, 2010 ON APPLICABLE VEHICLES. DUE TO THE COMPLEXITY OF SOFTWARE AND HARDWARE AVAILABLE ON VARIOUS CELLULAR PHONES AND CELL PHONE PROVIDER NETWORKS, IT IS ESSENTIAL FOR CUSTOMERS TO CONTACT THE MAZDA HANDS-FREE SYSTEM CUSTOMER CARE NUMBER AT (800) 430-0153 OR, FOR CUSTOMERS REQUIRING ADDITIONAL RESOURCES, PLEASE DIRECT THEM TO “WWW.MAZDAUSA.COM/BLUETOOTH.” REPRESENTATIVES OF THE CUSTOMER CARE CENTER ARE KNOWLEDGEABLE ON VERIFYING APPROVED PHONES AND PROPERLY PAIRING (PROGRAMMING) SPECIFIC PHONES TO THE VEHICLE’S BLUETOOTH SYSTEM. THEY ARE ALSO BEST EQUIPPED TO RESOLVE A MAJORITY OF THE PAIRING ISSUES AND OTHER BLUETOOTH RELATED CONCERNS WHEN COMMUNICATING DIRECTLY WITH MAZDA CUSTOMERS.
09-015-13-27972017-04-14. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THE NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE.•TOMTOM NAVIGATION HELP DESK AT 866-486-6866 FROM 7AM-11PM (M-F) AND 9AM-8PM (SAT) EASTERN STAN-DARD TIME.NOTE:ONE OF THE FIRST STEPS FOR TROUBLESHOOTING THE NAVIGATION SYSTEM IS FOR THE CUSTOMER TO CALL TOMTOM. IF THE TOMTOM CALL CENTER CANNOT SOLVE THE CUSTOMER’S PROBLEM, THEY WILL PROVIDE A CASE NUMBER TO THE CUSTOMER THAT CAN BE REFERRED TO IF NEEDED. SERVICE ADVISORS SHOULD GET THIS CASE NUMBER FROM THE CUSTOMER IF THE VEHICLE COMES INTO THE DEALER FOR FURTHER DIAGNOSIS SO THE TECHNICIAN CAN HAVE IT WHEN CALLING TOMTOM.
02-005-13-27932017-04-14. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT STRUT BEARING (A) DUE TO FRONT STRUT BEAR-ING DAMAGE WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO THE UPPER HOUSING OF THE FRONT STRUT BEARING BEING DAMAGED WHEN APPLYING EXCESSIVE FORCE TO THE BEARING DURING CUSTOMER USE. TO ELIMINATE THE NOISE, THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING HAS BEEN CHANGED.
05-004-13-28002017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME CUSTOMERS MAY COMPLAIN OF A CHECK ENGINE LIGHT AND A/T WARNING LIGHT ON WHEN STARTING THE ENGINE. AT THE SAME TIME, AN ENGINE INSPECTION REQUIRED MESSAGE IS DISPLAYED ON THE LCD. DTC P0722:00 IS STORED IN THE TRANSMISSION CONTROL MODULE (TCM) MEMORY. •DTC P0722:00 (OPEN CIRCUIT IN OUTPUT SPEED SHAFT CIRCUIT)THE TCM CONTROL LOGIC HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.
01-010-13-2775A2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ON CERTAIN SUBJECT VEHICLES, THE MALFUNCTION INDICATOR LIGHT (MIL) MAY ILLUMINATE WITH DTC P0126:00 (THERMOSTAT STUCK OPEN) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY. THE THERMOSTAT FUNCTIONS NORMALLY, BUT THE “THERMOSTAT STUCK OPEN” CONDITION IS MISTAKENLY DETECTED DUE TO INAPPROPRIATE PCM SOFTWARE.THIS CONCERN WILL OCCUR UNDER THE FOLLOWING CONDITIONS: •WHEN DRIVING ON HIGHWAYS/FREEWAYS IMMEDIATELY AFTER A COLD START•WHEN THE AMBIENT TEMPERATURE IS 14 TO 32 DEGREES F (-10 TO 0 DEGREES C) •WHEN OPERATING THE HVAC SYSTEM IN THE MAXIMUM AIRFLOW MODE
02-004-13-2770A2017-04-14. Service bulletin. STEERING: STEERING WHEEL/HANDLE BAR. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
00-001-13-2748A2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. MAZDA HAS DEVELOPED FACTORY RECOMMENDED SCHEDULED MAINTENANCE SERVICES THAT SUPPORT ALL MAJOR VEHICLE SYSTEMS. MAZDA RECOMMENDS DEALERS FOLLOW THE SCHEDULED MAINTENANCE TABLES AS CITED IN THE VEHICLE-SPECIFIC WORKSHOP MANUAL OR OWNER’S MANUAL. SERVICES PERFORMED OUTSIDE OF MAZDA’S FACTORY SCHEDULED MAINTENANCE ARE NOT RECOMMENDED. THESE SERVICES ARE UNNECESSARY AND CREATE UNNEEDED EXPENSES FOR YOUR CUSTOMERS.
01-010-13-2775B2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ON CERTAIN SUBJECT VEHICLES, THE MALFUNCTION INDICATOR LIGHT (MIL) MAY ILLUMINATE WITH DTC P0126:00 (THERMOSTAT STUCK OPEN) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY. THE THERMOSTAT FUNCTIONS NORMALLY, BUT THE “THERMOSTAT STUCK OPEN” CONDITION IS MISTAKENLY DETECTED DUE TO INAPPROPRIATE PCM SOFTWARE.THIS CONCERN WILL OCCUR UNDER THE FOLLOWING CONDITIONS: •WHEN DRIVING ON HIGHWAYS/FREEWAYS IMMEDIATELY AFTER A COLD START•WHEN THE AMBIENT TEMPERATURE IS 14 TO 32 DEGREES F (-10 TO 0 DEGREES C) •WHEN OPERATING THE HVAC SYSTEM IN THE MAXIMUM AIRFLOW MODE
09-011-13-27872017-04-14. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE A RATTLE NOISE FROM THE FRONT DOOR GLASS WHEN DRIVING WITH THE WINDOW OPEN APPROX. 1/2 TO 4 INCHES (1 - 10 CM). THE RATTLE NOISE MAY BE CAUSED BY INSUFFICIENT GLASS RUN CHANNEL HOLDING FORCE. TO ELIMINATE THIS CONCERN, THE SHAPE OF GLASS RUN CHANNEL HAS BEEN CHANGED IN ORDER TO INCREASE THE HOLDING FORCE.
09-012-13-27852017-04-14. Service bulletin. STRUCTURE:BODY:DOOR. SOME VEHICLES MAY EXPERIENCE NOISE FROM THE FRONT DOOR CHECKER INSTALLATION LOCATION (A) WHENEVER THE DOOR IS OPENED. WHEN THE DOOR IS FULLY OPENED, THE DOOR CHECKER MAY BECOME OVER-STROKED AND CAUSE A CRACK AT THE SPOT WELDING AREA AROUND THE DOOR CHECKER.
09-013-13-27952017-04-14. Service bulletin. EQUIPMENT:MECHANICAL. SOME VEHICLES EQUIPPED WITH A 4:2:4 SPLIT TYPE REAR SEAT MAY BE UNABLE TO LOWER THE REAR SEATBACK (A) WHEN PULLING THE LEFT (B) AND/OR RIGHT (C) REMOTE HANDLES. ALSO, THE SEATBACKS MAY NOT FULLY LATCH (LOCK) WHEN PLACED IN THE UPRIGHT POSITION. THIS CONCERN MAY BE CAUSED BY AN INCORRECT SEATBACK REMOTE CABLE ADJUSTMENT POSITION. THE CURRENT ADJUST-MENT POSITION MAY NOT PROVIDE ENOUGH TENSION FOR THE CABLE TO UNLOCK THE SEATBACK LATCHES.THE POSITION OF THE SEATBACK REMOTE CABLE ADJUSTMENT HAS BEEN CHANGED TO THE CENTER POSITION AT MASS-PRODUC-TION.
01-010-13-27752017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ON CERTAIN SUBJECT VEHICLES, THE MALFUNCTION INDICATOR LIGHT (MIL) MAY ILLUMINATE WITH DTC P0126:00 (THERMOSTAT STUCK OPEN) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY. THE THERMOSTAT FUNCTIONS NORMALLY, BUT THE “THERMOSTAT STUCK OPEN” CONDITION IS MISTAKENLY DETECTED DUE TO INAPPROPRIATE PCM SOFTWARE.THIS CONCERN WILL OCCUR UNDER THE FOLLOWING CONDITIONS: •WHEN DRIVING ON HIGHWAYS/FREEWAYS IMMEDIATELY AFTER A COLD START•WHEN THE AMBIENT TEMPERATURE IS 14 TO 32 DEGREES F (-10 TO 0 DEGREES C) •WHEN OPERATING THE HVAC SYSTEM IN THE MAXIMUM AIRFLOW MODE
09-003-13-27762017-04-14. Service bulletin. EQUIPMENT:MECHANICAL. WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE PRESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 (A) OR HID BULB SEAL NO. 1 (B) AND BULB SEAL NO. 2 (C) SOCKET COVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS (I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT(S) DUE TO A COLLISION). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL (D), OR MISSING BUMPER BRACKETS (E) IS NOT COVERED BY WARRANTY POLICY.
05-003-13-27782017-04-14. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION. THE NEW SKYACTIV-DRIVE FW6A-EL AT USES “AUTOMATIC TRANSMISSION FLUID (ATF) TYPE: FZ”. ONLY USE “ATF-FZ” TO FILL OR TOP OFF THE FLUID LEVEL. ATF-FZ IS SPECIALLY DESIGNED FOR USE IN THE SKYACTIV-DRIVE SERIES AT. IT IS A LOW VISCOSITY FORMULA WITH LESS FRICTION FOR BETTER FUEL ECONOMY.NOTE:ATF-FZ IS COLORED BLUE FOR EASY IDENTIFICATION.TO CHECK THE FLUID LEVEL, REMOVE THE BOLT, THEN REMOVE THE DIPSTICK. THE DIPSTICK IS MARKED WITH A “FZ” ON SKY-ACTIV-DRIVE FW6A-EL AT. WHEN FINISHED, INSERT THE DIPSTICK AND INSTALL THE BOLT.
09-005-13-27812017-04-13. Service bulletin. EQUIPMENT. THIS SERVICE BULLETIN PROVIDES INFORMATION REGARDING THE PROPER USE OF THE DRIVER’S FLOOR MAT TO AVOID ANY POTEN-TIAL INTERFERENCE WITH THE FOOT PEDALS. THE FOLLOWING ARE POSSIBLE CAUSES OF FLOOR MAT INTERFERENCE, WHICH CAN BE AVOIDED WITH PROPER USAGE.•FLOOR MAT MOVES FORWARD DUE TO IMPROPER INSTALLATION.•INAPPROPRIATE FLOOR MAT (SUCH AS AFTERMARKET, NON-FACTORY-EQUIPPED, OR NON-GENUINE) IS USED.•FLOOR MAT IS STACKED ONE ON TOP OF ANOTHER.
02-003-13-27622017-04-13. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. THIS SERVICE BULLETIN ILLUSTRATES THE CONDITIONS WHEN A TPMS WARNING LIGHT MAY ILLUMINATE, WHY IT ILLUMINATED AND HOW TO PROPERLY INITIALIZE THE SYSTEM.THE TIRE PRESSURE MONITORING SYSTEM (TPMS) MONITORS THE TIRE PRESSURE OF ALL FOUR TIRES INDIRECTLY USING THE DATA SENT FROM THE ABS WHEEL SPEED SENSORS. IF THE AIR PRESSURE OF ONE OR MORE TIRES IS TOO LOW COMPARED WITH THE SPECIFIED VALUE (THE INITIAL VALUE LEARNED BY THE SYSTEM), THE SYSTEM WARNS THE DRIVER WITH THE TPMS WARNING LIGHT IN THE INSTRUMENT CLUSTER AND A BEEP SOUND. TO ALLOW THE TPMS TO OPERATE CORRECTLY, IT IS ESSENTIAL THAT THE TPMS BE INITIALIZED TO LEARN NEW CONDITIONS WHENEVER A TIRE RELATED SERVICE IS PERFORMED.
01-006-13-27652017-04-13. Service bulletin. ENGINE. SOME CUSTOMERS MAY COMPLAIN ABOUT AN UNUSUAL NOISE COMING FROM THE ENGINE COMPARTMENT FOR ABOUT 20 SEC-ONDS AFTER A COLD ENGINE START. THIS NOISE IS A NORMAL ENGINE OPERATION FOR IMPROVED EXHAUST GAS EMISSIONS. THE NOISE DOES NOT INDICATE A MALFUNCTION.
02-004-13-27702017-04-13. Service bulletin. STEERING. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
02-003-13-2762A2017-04-13. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. THIS SERVICE BULLETIN ILLUSTRATES THE CONDITIONS WHEN A TPMS WARNING LIGHT MAY ILLUMINATE, WHY IT ILLUMINATED AND HOW TO PROPERLY INITIALIZE THE SYSTEM.THE TIRE PRESSURE MONITORING SYSTEM (TPMS) MONITORS THE TIRE PRESSURE OF ALL FOUR TIRES INDIRECTLY USING THE DATA SENT FROM THE ABS WHEEL SPEED SENSORS. IF THE AIR PRESSURE OF ONE OR MORE TIRES IS TOO LOW COMPARED WITH THE SPECIFIED VALUE (THE INITIAL VALUE LEARNED BY THE SYSTEM), THE SYSTEM WARNS THE DRIVER WITH THE TPMS WARNING LIGHT IN THE INSTRUMENT CLUSTER AND A BEEP SOUND. TO ALLOW THE TPMS TO OPERATE CORRECTLY, IT IS ESSENTIAL THAT THE TPMS BE INITIALIZED TO LEARN NEW CONDITIONS WHENEVER A TIRE RELATED SERVICE IS PERFORMED.
01-001-13-27462017-04-13. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE MIL ILLUMINATION WITH DTC P2610 (INSTRUMENT CLUSTER INTERNAL ENGINE OFF TIMER PERFORMANCE PROBLEM) STORED IN MEMORY AFTER ENGINE START AND ROOM FUSE 15A (A) REMOVED.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.