Service bulletin 02-004-13-2770

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10097320
Published by NHTSA	2017-04-13
Manufacturer's number	02-004-13-2770
Manufacturer's date	2013-02-19
NHTSA component	STEERING

NHTSA's summary

SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Steering

Vehicles listed
MAZDA CX-5	2013, 2014
MAZDA CX-7	2007, 2008, 2009, 2010, 2011, 2012
MAZDA CX-9	2007, 2008, 2009, 2010, 2011, 2012, 2013
MAZDA MAZDA2	2011, 2012, 2013
MAZDA MAZDA3	2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
MAZDA MAZDA5	2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
MAZDA MAZDA6	2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
MAZDA MX-5	2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
MAZDA RX-8	2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
MAZDA TRIBUTE	2001, 2002, 2003, 2004, 2005, 2006
MAZDA TRIBUTE	2007
MAZDA TRIBUTE	2008, 2009, 2010
MAZDA TRIBUTE HYBRID	2011 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
16V203000	2016-04-11. STEERING
2014197	2014-05-29. Steering
14V282000	2014-05-29. STEERING:ELECTRIC POWER ASSIST SYSTEM
2010274	2010-08-13. Steering
10V374000	2010-08-12. STEERING:ELECTRIC POWER ASSIST SYSTEM
00V223002	2000-08-09. STEERING: STEERING WHEEL/HANDLE BAR

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-051-25	2025-12-05. Service bulletin. Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.
06-001-25	2025-02-05. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
SA-011-24	2024-03-06. Service bulletin. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
06-001-23a	2023-05-03. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
06-001-23	2023-03-03. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
02-003-22	2022-05-05. Service bulletin. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
00-001-22	2022-03-04. Service bulletin. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
06-002-21-3782	2021-04-05. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
02-003-21-3777	2021-02-05. Service bulletin. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
00-001-21-3768	2021-02-05. Service bulletin. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.