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Service bulletins for the 2014 Mazda CX-5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

789 on file from NHTSA, as of 2026-10-19.

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09-036-13-28192017-04-26. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. SOME VEHICLES MAY EXHIBIT A CONDITION WHERE THE HOOD VIBRATES WHEN DRIVING AT SPEEDS OF 110 KM/H (68 MPH) OR MORE.THE AMOUNT OF SEALANT USED TO FILL IN THE SPACE BETWEEN THE INNER FRAME AND OUTER PANEL AT THE BOTTOM AREA OF THE HOOD IS INSUFFICIENT. IF THE SEALANT DETACHES (AS SHOWN BELOW ON THE LEFT), IT MAY CAUSE THE HOOD TO VIBRATE. THE AMOUNT OF SEALANT HAS BEEN INCREASED DURING VEHICLE PRODUCTION AND THE PRELOAD FORCE OF THE COWL GRILL SEAL HAS BEEN INCREASED TO ELIMINATE THE CONCERN.
00-001-12-27432017-04-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. IN SUPPORT OF THE NEW 2014 MAZDA6 AND THE 2014 CX-5, MAZDA WILL SHIP TO ALL DEALERS ONE (1) NEW SPECIAL SERVICE TOOL (SST). THE SST WILL BE SHIPPED AUTOMATICALLY BY MAZDA’S TOOL VENDOR, SPX DURING JANUARY 2013. THE FOLLOWING SST IS THE LATEST ADDITION TO THE MAZDA REQUIRED TOOL (MRT) LIST.
00-004-12-27412017-04-26. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. MAZDA HAS DEVELOPED FACTORY RECOMMENDED SCHEDULED MAINTENANCE SERVICES THAT SUPPORT ALL MAJOR VEHICLE SYSTEMS. MAZDA RECOMMENDS DEALERS FOLLOW THE SCHEDULED MAINTENANCE TABLES AS CITED IN THE VEHICLE-SPECIFIC WORKSHOP MANUAL OR OWNER’S MANUAL. SERVICES PERFORMED OUTSIDE OF MAZDA’S FACTORY SCHEDULED MAINTENANCE ARE NOT RECOMMENDED. THESE SERVICES ARE UNNECESSARY AND CREATE UNNEEDED EXPENSES FOR YOUR CUSTOMERS.
01-006-12-2629A2017-04-25. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM:IGNITION. THESE VEHICLES ARE EQUIPPED WITH A PUSH BUTTON START/STOP IGNITION SYSTEM. UNLIKE SOME PREVIOUS MAZDA MODELS (A), THERE IS NO KEY CYLINDER ON THE STEERING COLUMN (B). THEREFORE, THE ENGINE CANNOT BE STARTED WITH THE AUXILIARY KEY IF THE ROOM FUSE IS REMOVED OR IF THE TRANSMITTER BATTERY IS DEAD.
09-025-13-2827A2017-04-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. SOME VEHICLES MAY EXHIBIT A CONDITION WHERE THE FRONT SEAT BACK TRIM IS COMING APART AT THE SEAMS. THIS CONDI-TION IS CAUSED BY INSUFFICIENT SEWING STRENGTH IN THE SEAMS. THE SEWING METHOD HAS BEEN IMPROVED TO ELIMINATE THIS CONCERN.
06-002-13-28292017-04-24. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT A CLACKING NOISE FROM UNDER THE FRONT OF THE VEHICLE. THIS NOISE ONLY OCCURS WHEN STARTING TO MOVE THE VEHICLE WHILE THE STEERING WHEEL IS TURNED TO THE FULL LEFT POSITION. NOTE:THE NOISE WILL NOT OCCUR IF THE STEERING WHEEL IS IN THE CENTER OR FULL RIGHT POSITION.THE NOISE IS CAUSED WHEN THE EDGE OF THE LEFT SIDE INNER BALL JOINT (A) GETS STUCK WITH THE STEERING GEAR HOUSING. THE SHAPE OF THE INNER BALL JOINT EDGE HAS BEEN CHANGED TO ELIMINATE THIS NOISE.
09-002-13-2732A2017-04-24. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT A VIBRATION FROM THE DRIVER-SIDE POWER DOOR MIRROR GLASS WHEN THE VEHICLE IS DRIVEN AT HIGH SPEEDS. THIS CONCERN MAY BE DUE TO A LACK OF RIGIDITY OF THE MIRROR BASE SO THE MIRROR VIBRATES WHEN IT RECEIVES VEHICLE VIBRATION OR WIND PRESSURE.
09-013-13-2795A2017-04-24. Service bulletin. EQUIPMENT. SOME VEHICLES EQUIPPED WITH A 4:2:4 SPLIT TYPE REAR SEAT MAY BE UNABLE TO LOWER THE REAR SEATBACK (A) WHEN PULLING THE LEFT (B) AND/OR RIGHT (C) REMOTE HANDLES. ALSO, THE SEATBACKS MAY NOT FULLY LATCH (LOCK) WHEN PLACED IN THE UPRIGHT POSITION.THIS CONCERN MAY BE CAUSED BY EITHER OF THE FOLLOWING:•INSUFFICIENT REMOTE CABLE TENSION DUE TO INCORRECT ADJUSTMENT POSITION (A) OF THE REMOTE CABLE.•THE CABLE BALL (B) GETS SEIZED ON SHARP EDGES INSIDE THE CYLINDER.
07-002-13-28422017-04-24. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. A MUSTY/MILDEW TYPE ODOR MAY COME FROM THE VENTS WHEN THE AIR CONDITIONING (A/C) SYSTEM IS OPERATING. IT IS MOST NOTICEABLE WHEN THE A/C IS FIRST TURNED ON. THIS ODOR IS THE RESULT OF MOLD GROWTH IN THE A/C EVAPORATOR/COOLING UNIT WHICH IS CAUSED BY CONDENSATION, DUST, AND POLLEN WITHIN THE COOLING UNIT. THIS CONDITION IS USUALLY WORSE DURING HIGH HUMIDITY CONDITIONS. “MAZDA AIR COOLING COIL COATING” IS AVAILABLE TO ENCAPSULATE THE MOLD TO REDUCE ODORS. IF THE PRODUCT IS PROPERLY APPLIED, IT CAN EFFECTIVELY REDUCE THE MUSTY/MILDEW ODOR FOR UP TO THREE YEARS.NOTE:SEE PARTS INFORMATION FOR MAZDA AIR COOLING COIL COATING AND KIT PART NUMBERS.
09-028-13-28482017-04-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. SOME VEHICLES MAY EXHIBIT A WHITE STAIN RUNNING DOWN THE FRONT DOOR(S), WHICH ORIGINATES FROM UNDER THE OUTER DOOR MIRROR. THIS IS CAUSED WHEN WATER (CONTAINING WHITE CORROSION) IS GENERATED INSIDE THE DOOR MIRROR BASE, THEN DRAINS DOWN THE DOOR PANEL CAUSING A POOR APPEARANCE CONCERN. THE DOOR MIRROR BASE WAS ORIGINALLY DESIGNED TO DRAIN WATER TO THE OUTSIDE OF THE DOOR. THE SHAPE OF THE DOOR MIRROR BASE GASKET HAS BEEN MODIFIED TO NOW DRAIN WATER TO THE INSIDE OF THE DOOR. REPLACING THE GASKET SHOULD ELIMINATE THIS CONCERN.
02-008-13-28112017-04-24. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT A SQUEAKING OR KNOCKING NOISE FROM THE REAR OF THE VEHICLE WHEN PASSING OVER A BUMP. THIS IS CAUSED BY DUST ENTERING BETWEEN THE REAR STABILIZER BUSHING AND STABILIZER BAR, WHICH WEARS DOWN THE BUSHING. TO CORRECT THE PROBLEM, THE REAR STABILIZER BAR IS REPLACED WITH A MODIFIED ONE (WITH A SET OF STABI-LIZER BUSHINGS AND BRACKETS).
04-003-13-28232017-04-24. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE THE TCS/DSC INDICATOR LIGHT AND THE TPMS WARNING LIGHT BOTH ON WITH DTC C0051:62 STORED IN MEMORY.•DTC C0051:62 - THE DIFFERENCE BETWEEN THE INITIAL LEARNED VALUE OF THE STEERING ANGLE (AS CALCULATED BY EACH SENSOR) AND THE STEERING ANGLE (AS CALCULATED BY THE STEERING ANGLE SENSOR) WHILE DRIVING IN A STRAIGHT LINE, HAS EXCEEDED ITS ALLOWABLE TOLERANCE (OR THRESHOLD).NOTE:FOR VEHICLES EQUIPPED WITH THE SMART CITY BRAKE SYSTEM (SCBS), THE MASTER WARNING LIGHT ALSO COMES ON WITH THE MESSAGE "SCBS INSPECTION REQUIRED" IN THE DISPLAY.THE SYMPTOMS MAY OCCUR WHEN THE FOLLOWING CONDITIONS ARE MET: •AFTER STARTING THE ENGINE, THE VEHICLE IS DRIVEN BACKWARDS WHILE THE STEERING WHEEL IS TURNED TO THE LEFT OR TO THE RIGHT. THE VEHICLE IS THEN DRIVEN FORWARD AND BEGINS ACCELERATING WHILE THE STEERING WHEEL IS STILL TURNED.TO ELIMINATE THIS CONCERN, THE DSC HU/CM SOFTWARE HAS BEEN CHANGED.
01-001-13-2746B2017-04-24. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE MIL ILLUMINATION WITH DTC P2610 (INSTRUMENT CLUSTER INTERNAL ENGINE OFF TIMER PERFORMANCE PROBLEM) STORED IN MEMORY AFTER ENGINE START AND ROOM FUSE 15A (A) REMOVED. NOTE:THE ODOMETER WILL DISPLAY “F0-002” DURING TRANSPORT MODE (ROOM FUSE 15A REMOVED). TRANSPORT MODE IS CANCELED WHEN ROOM FUSE 15A IS INSTALLED OR THE VEHICLE ODOMETER IS MORE THAN 12.4MI (20KM).
02-003-13-2762B2017-04-21. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. THIS SERVICE BULLETIN ILLUSTRATES THE CONDITIONS WHEN A TPMS WARNING LIGHT MAY ILLUMINATE, WHY IT ILLUMINATED AND HOW TO PROPERLY INITIALIZE THE SYSTEM.THE TIRE PRESSURE MONITORING SYSTEM (TPMS) MONITORS THE TIRE PRESSURE OF ALL FOUR TIRES INDIRECTLY USING THE DATA SENT FROM THE ABS WHEEL SPEED SENSORS. IF THE AIR PRESSURE OF ONE OR MORE TIRES IS TOO LOW COMPARED WITH THE SPECIFIED VALUE (THE INITIAL VALUE LEARNED BY THE SYSTEM), THE SYSTEM WARNS THE DRIVER WITH THE TPMS WARNING LIGHT IN THE INSTRUMENT CLUSTER AND A BEEP SOUND. TO ALLOW THE TPMS TO OPERATE CORRECTLY, IT IS ESSENTIAL THAT THE TPMS BE INITIALIZED TO LEARN NEW CONDITIONS WHENEVER A TIRE RELATED SERVICE IS PERFORMED.
09-018-13-28032017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME CUSTOMERS MAY COMPLAIN THAT THE AMBIENT TEMPERATURE DISPLAY IS NOT ACCURATE, OR IT TAKES TOO LONG FOR THE DISPLAY TO SHOW ACTUAL TEMPERATURE. WHEN YOU ENCOUNTER A CUSTOMER WITH THIS CONCERN, FIRST VERIFY THE CONDITION WHEN THE CUSTOMER NOTICED THIS SYMPTOM. IF THE CONDITION IS SIMILAR TO THE FOLLOWING “CONTROL LOGIC OF AMBIENT TEMPERATURE” OR “DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS”, ADVISE THE CUSTOMER THAT THIS IS A NORMAL CHARACTERISTIC OF THE VEHICLE AND NOT A MALFUNCTION. IF THE CONDITION DOES NOT MEET THE FOLLOWING AND THE SENSOR MALFUNCTION IS SUSPECTED, MAKE SURE TO INSPECT THE SENSOR ACCORDING TO MS3 ONLINE OR WORKSHOP MANUAL (SECTION 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION).
02-006-13-28042017-04-14. Service bulletin. EQUIPMENT. BEGINNING WITH THE NEWER MODELS (CX-5 AND MAZDA6), GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS (A) HAVE BEEN INCORPORATED FOR NOISE PREVENTION PURPOSES. IF ANY TYPE OF GREASE OR LUBRICATION IS APPLIED TO THE BUSHINGS, IT MAY CREATE NOISE DUE TO BUSHING SLIPPAGE (CX-5 FRONT BUSHINGS SHOWN BELOW).
09-019-13-28052017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. TO IMPROVE HANDLING OF CUSTOMER CONCERNS WITH HANDS-FREE (BLUETOOTH) VEHICLE SYSTEMS, MAZDA LAUNCHED A NEW SERVICE PROCEDURE AND PART EXCHANGE PROGRAM EFFECTIVE FEB. 08, 2010 ON APPLICABLE VEHICLES. DUE TO THE COMPLEXITY OF SOFTWARE AND HARDWARE AVAILABLE ON VARIOUS CELLULAR PHONES AND CELL PHONE PROVIDER NETWORKS, IT IS ESSENTIAL FOR CUSTOMERS TO CONTACT THE MAZDA HANDS-FREE SYSTEM CUSTOMER CARE NUMBER AT (800) 430-0153 OR, FOR CUSTOMERS REQUIRING ADDITIONAL RESOURCES, PLEASE DIRECT THEM TO “WWW.MAZDAUSA.COM/BLUETOOTH.” REPRESENTATIVES OF THE CUSTOMER CARE CENTER ARE KNOWLEDGEABLE ON VERIFYING APPROVED PHONES AND PROPERLY PAIRING (PROGRAMMING) SPECIFIC PHONES TO THE VEHICLE’S BLUETOOTH SYSTEM. THEY ARE ALSO BEST EQUIPPED TO RESOLVE A MAJORITY OF THE PAIRING ISSUES AND OTHER BLUETOOTH RELATED CONCERNS WHEN COMMUNICATING DIRECTLY WITH MAZDA CUSTOMERS.
09-015-13-27972017-04-14. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THE NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE.•TOMTOM NAVIGATION HELP DESK AT 866-486-6866 FROM 7AM-11PM (M-F) AND 9AM-8PM (SAT) EASTERN STAN-DARD TIME.NOTE:ONE OF THE FIRST STEPS FOR TROUBLESHOOTING THE NAVIGATION SYSTEM IS FOR THE CUSTOMER TO CALL TOMTOM. IF THE TOMTOM CALL CENTER CANNOT SOLVE THE CUSTOMER’S PROBLEM, THEY WILL PROVIDE A CASE NUMBER TO THE CUSTOMER THAT CAN BE REFERRED TO IF NEEDED. SERVICE ADVISORS SHOULD GET THIS CASE NUMBER FROM THE CUSTOMER IF THE VEHICLE COMES INTO THE DEALER FOR FURTHER DIAGNOSIS SO THE TECHNICIAN CAN HAVE IT WHEN CALLING TOMTOM.
02-005-13-27932017-04-14. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT STRUT BEARING (A) DUE TO FRONT STRUT BEAR-ING DAMAGE WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO THE UPPER HOUSING OF THE FRONT STRUT BEARING BEING DAMAGED WHEN APPLYING EXCESSIVE FORCE TO THE BEARING DURING CUSTOMER USE. TO ELIMINATE THE NOISE, THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING HAS BEEN CHANGED.
05-004-13-28002017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME CUSTOMERS MAY COMPLAIN OF A CHECK ENGINE LIGHT AND A/T WARNING LIGHT ON WHEN STARTING THE ENGINE. AT THE SAME TIME, AN ENGINE INSPECTION REQUIRED MESSAGE IS DISPLAYED ON THE LCD. DTC P0722:00 IS STORED IN THE TRANSMISSION CONTROL MODULE (TCM) MEMORY. •DTC P0722:00 (OPEN CIRCUIT IN OUTPUT SPEED SHAFT CIRCUIT)THE TCM CONTROL LOGIC HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.
01-010-13-2775A2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ON CERTAIN SUBJECT VEHICLES, THE MALFUNCTION INDICATOR LIGHT (MIL) MAY ILLUMINATE WITH DTC P0126:00 (THERMOSTAT STUCK OPEN) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY. THE THERMOSTAT FUNCTIONS NORMALLY, BUT THE “THERMOSTAT STUCK OPEN” CONDITION IS MISTAKENLY DETECTED DUE TO INAPPROPRIATE PCM SOFTWARE.THIS CONCERN WILL OCCUR UNDER THE FOLLOWING CONDITIONS: •WHEN DRIVING ON HIGHWAYS/FREEWAYS IMMEDIATELY AFTER A COLD START•WHEN THE AMBIENT TEMPERATURE IS 14 TO 32 DEGREES F (-10 TO 0 DEGREES C) •WHEN OPERATING THE HVAC SYSTEM IN THE MAXIMUM AIRFLOW MODE
00-001-13-2748A2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. MAZDA HAS DEVELOPED FACTORY RECOMMENDED SCHEDULED MAINTENANCE SERVICES THAT SUPPORT ALL MAJOR VEHICLE SYSTEMS. MAZDA RECOMMENDS DEALERS FOLLOW THE SCHEDULED MAINTENANCE TABLES AS CITED IN THE VEHICLE-SPECIFIC WORKSHOP MANUAL OR OWNER’S MANUAL. SERVICES PERFORMED OUTSIDE OF MAZDA’S FACTORY SCHEDULED MAINTENANCE ARE NOT RECOMMENDED. THESE SERVICES ARE UNNECESSARY AND CREATE UNNEEDED EXPENSES FOR YOUR CUSTOMERS.
01-010-13-2775B2017-04-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ON CERTAIN SUBJECT VEHICLES, THE MALFUNCTION INDICATOR LIGHT (MIL) MAY ILLUMINATE WITH DTC P0126:00 (THERMOSTAT STUCK OPEN) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY. THE THERMOSTAT FUNCTIONS NORMALLY, BUT THE “THERMOSTAT STUCK OPEN” CONDITION IS MISTAKENLY DETECTED DUE TO INAPPROPRIATE PCM SOFTWARE.THIS CONCERN WILL OCCUR UNDER THE FOLLOWING CONDITIONS: •WHEN DRIVING ON HIGHWAYS/FREEWAYS IMMEDIATELY AFTER A COLD START•WHEN THE AMBIENT TEMPERATURE IS 14 TO 32 DEGREES F (-10 TO 0 DEGREES C) •WHEN OPERATING THE HVAC SYSTEM IN THE MAXIMUM AIRFLOW MODE
09-011-13-27872017-04-14. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE A RATTLE NOISE FROM THE FRONT DOOR GLASS WHEN DRIVING WITH THE WINDOW OPEN APPROX. 1/2 TO 4 INCHES (1 - 10 CM). THE RATTLE NOISE MAY BE CAUSED BY INSUFFICIENT GLASS RUN CHANNEL HOLDING FORCE. TO ELIMINATE THIS CONCERN, THE SHAPE OF GLASS RUN CHANNEL HAS BEEN CHANGED IN ORDER TO INCREASE THE HOLDING FORCE.
09-013-13-27952017-04-14. Service bulletin. EQUIPMENT:MECHANICAL. SOME VEHICLES EQUIPPED WITH A 4:2:4 SPLIT TYPE REAR SEAT MAY BE UNABLE TO LOWER THE REAR SEATBACK (A) WHEN PULLING THE LEFT (B) AND/OR RIGHT (C) REMOTE HANDLES. ALSO, THE SEATBACKS MAY NOT FULLY LATCH (LOCK) WHEN PLACED IN THE UPRIGHT POSITION. THIS CONCERN MAY BE CAUSED BY AN INCORRECT SEATBACK REMOTE CABLE ADJUSTMENT POSITION. THE CURRENT ADJUST-MENT POSITION MAY NOT PROVIDE ENOUGH TENSION FOR THE CABLE TO UNLOCK THE SEATBACK LATCHES.THE POSITION OF THE SEATBACK REMOTE CABLE ADJUSTMENT HAS BEEN CHANGED TO THE CENTER POSITION AT MASS-PRODUC-TION.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.