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Service bulletins for the 2020 Lincoln Aviator

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

328 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
SSM 492892020-11-04. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Aviator vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) U3012 stored in the battery energy control module (BECM) after charging the high voltage battery with an electric vehicle supply equipment (EVSE) cord and/or DTC P0D5C stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct the condition, reprogram the SOBDM with the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 10B689 and applicable labor operation in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 492922020-11-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 492932020-11-04. Service bulletin. STEERING; ELECTRICAL SYSTEM:SOFTWARE. Some 2020 Aviator vehicles equipped with adaptive steering may intermittently display an Adaptive Steering Fault message in the IPC and/or exhibit a steering wheel offset from the straight ahead position without any related diagnostic trouble codes (DTCs) stored. This may be caused by the software in the steering effort control module (SECM) and the steering angle sensor module (SASM). To correct the condition, reprogram the SECM and SASM using the latest level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 3600 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 492842020-11-04. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 492832020-11-04. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 492702020-11-04. Service bulletin. VISIBILITY; EQUIPMENT. Some 2020 Aviator/Police Interceptor Utility vehicles built on 26-May-2020 and through 28-May-2020 may have been built with windshield washer fluid contaminated with brake fluid. If a vehicle exhibits a-pillar and/or rear liftgate trim or tail lamp appearance concerns, collect a sample of the washer fluid using a suction device and place in a white paper or Styrofoam cup. Washer fluid that appears green in color would indicate the washer fluid has been contaminated. Flush the washer fluid system and repair the affected windshield a-pillar area and liftgate area as necessary.
SSM 492452020-11-04. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector is fully seated into the APIM prior to performing any other diagnostics or repairs on the vehicle for this concern. If the connection is found loose, re-seat the connection and retest.
SSM 492102020-10-06. Service bulletin. ENGINE AND ENGINE COOLING. Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
SSM 492042020-10-06. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit various electrical concerns due to an open 3 or 4 post fuse array on the high current battery junction box (BJB). Service part LU5Z-14526-ALD has been released for the 3 post fuse array and LU5Z-14526-ANC has been released for the 4 post fuse array. It is no longer necessary to order the complete wiring harness to obtain these parts.
SSM 492012020-10-06. Service bulletin. EQUIPMENT. Some 2020 Explorer/Aviator/Police Interceptor vehicles built on or before 19-Aug-2019 may exhibit an A/C system that is inoperative or does not cool properly. This may be due to a low refrigerant charge and/or system leak. Normal Workshop Manual (WSM) diagnosis and testing procedures may not verify any leaks. If this occurs, pressurize the system and spray the brazed joint of the thermostatic expansion valve manifold and tube assembly with soapy water just above where the retaining bracket/insulator bolts to the right side frame rail and check for leaks.
SSM 491972020-10-06. Service bulletin. ENGINE AND ENGINE COOLING. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid engine and built on or before 04-Aug-2020 may exhibit an illuminated malfunction indicator lamp (MIL) and/or engine overheating fault message with diagnostic trouble codes (DTCs) P0217 and/or P06EF stored in the powertrain control module (PCM). This may be due to an assembly pin left in the accessory drive belt tensioner during the production process. To correct the condition, remove any assembly pins from the accessory drive belt tensioner. If no pins are found, refer to Workshop Manual (WSM), Section 303-06 or Section 303-03 for further diagnostics.
SSM 491722020-10-06. Service bulletin. STEERING. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles built on 07-Nov-2019 and through 04-Aug-2020 may exhibit a lack of power steering assist at initial engine start-up with diagnostic trouble code (DTC) C102D stored in the power steering control module (PCSM). This may be due to the software in the PCSM. During normal diagnostics in Workshop Manual (WSM), Section 211-02, if pinpoint test (PPT) step AI5 is answered YES, reprogram the PCSM with the latest software level of the appropriate Ford diagnostic scan tool. If DTC C102D returns, continue with normal diagnostics. For claiming, use causal part 3504 and applicable labor operations in Sections 03 and 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 491622020-10-06. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster (IPC) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module (PCM) that is incorrect. To correct the condition, perform the PCM - Reset the Keep Alive Memory (KAM) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual.
TSB 20-23012020-10-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM. Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
TSB 20-23052020-10-01. Service bulletin. POWER TRAIN. This article supersedes TSB 20-2107 to update the Part List. Some 2020 Explorer/Aviator vehicles built on or before 19-May-2020 and equipped with a 10R60 automatic transmission may exhibit a harsh 7-6 gear downshift. This may be caused by the A clutch piston return spring snap ring becoming dislodged. To correct the condition, follow the Service Procedure steps to replace the front support and A clutch assemblies.
TSB 20-22992020-10-01. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a 3.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P062C or P179D stored in the powertrain control module (PCM) and a possible lack of power. This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 490922020-09-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Some 2020 Aviator vehicles built on or before 01-Aug-2019 may exhibit an inaccurate number of available radio station presets and/or preset pages may be inaccurate in the front display interface module (FDIM). This may be due to the software in the accessory protocol interface module (APIM) SYNC module. To correct the condition, download and run the APIM Configuration application in the Ford Diagnostic and Repair System (FDRS) scan tool. If asked if the original module is still installed, answer NO. The SYNC 3 universal thumb drive should not be used to correct this condition. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 490852020-09-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; ENGINE. Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 490842020-09-04. Service bulletin. ELECTRICAL SYSTEM. Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 490662020-09-04. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may not be able to properly disable remote start through the SYNC interface. This may be due to the current level SYNC software installed. To correct this condition, program the SYNC module. Refer to Workshop Manual (WSM), Section 415-00. If no update is available or the condition persists after programming, refer to WSM, Section 303-06 for further diagnosis. The remote start can be disabled in one of three methods: (1) leaving the hood open, (2) de-activation through the SYNC System Customer Preferences (refer to SYNC settings in the Owner's Manual), or (3) disconnecting the 12 Volt Battery. Refer to WSM, Section 100-00 for further information on remote start disabling.
SSM 490472020-09-04. Service bulletin. STEERING; SEATS. Some 2020 Corsair/Aviator vehicles may exhibit inoperative heated/cooled seat and/or steering wheel functionality when starting the vehicle using remote start. The heated/cooled seats and/or heated steering wheel may not turn on when previously set to on/auto. This may be due to software in the heating, ventilation, and air conditioning (HVAC) control module. To correct this condition, reprogram the HVAC control module to the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C612 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 490452020-09-04. Service bulletin. POWER TRAIN. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles equipped with all-wheel drive (AWD) and built on or before 15-Jul-2020 may exhibit various warning/fault indicators with diagnostic trouble codes (DTCs) C006A:74 and/or P166E stored in the AWD module and/or U0102 stored in the anti-lock brake system (ABS) module. This may be due to the software in the AWD module. To correct the condition, reprogram the AWD module with the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 7P238 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 491202020-09-02. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Aviator vehicles equipped with a 3.0L hybrid engine and built on or before 18-Jul-2020 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0BCD stored in the inverter system controller (SOBDMC). This may be due to the software in the SOBDMC. To correct the condition, reprogram the SOBDMC with the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 7B012 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 491072020-09-02. Service bulletin. SEATS. Some 2020 Explorer/Aviator vehicles built on or before 04-Sep-2019 equipped with memory seats may exhibit the driver front seat moving forward during easy entry/exit operation when the vehicle is turned off. This may be due to the software in the driver front seat module (DSM). To correct the condition, reprogram the DSM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14C708 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 491042020-09-02. Service bulletin. ENGINE AND ENGINE COOLING. Some 2020 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine may appear to have low engine oil level if the proper procedures are not followed. Refer to the Owners Guide, Maintenance, Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.